A Glimpse into Windows 8 telephone support

Me - Ok sir, take your mouse and put it in the very bottom left of the screen.
Him - Nothing happened.
Me - The Very bottom
Him - nothing happened.
Me - The Very very bottom left corner
him - Nothing happened.......oh wait... I see something
Me - Now click it
Him - What do i click it with the left or the right button?
Me - The Left button
..........
Him - OK
Me - What do you see?
Him - I see MSN
Me - MSN!?!?!
Him - yes..... it says "Internet Explorer"
Me - ....Ok close that, and try it again. Remember you can't move your mouse. Keep it in the bottom left
Him - Same thing.
Me - Ok look on the bottom left of your keyboard for the "Windows key"
Him - I don't see it
Me - It's there, Bottom left, right next to the "Control key"
Him - I don't see it.
Me - It's there.
Him - I don't see anything like that on my screen
Me- NO, not the screen on your physical keyboard
Him - Where on the keyboard again?
Me - Bottom left, it looks like a little round flag
Him - I don't see it
Me - It's there
Him - all I see is control or alt.
Me - it's a round flag
Him - Well I have a control and alt a fn.... I don't have a .......oh wait........... there it is!