iMac not shutting down


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I have an high end iMac 27 (late 2012) i recently i have notice it is not shutting down random times. I recently installed BitDefender Anti-virus for Mac. I have uninstalled that and it not still shutting down. I quit out of all applications that were running and i still can't figure out why it is not shutting down at the shutting down process is just stops at a black screen with the white cursor icon.

 

Any one else experience this or any suggestions to try

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I would verify your disk first. Next I would boot off an external os x disk and try to shutdown using that. You will know if its a hardware issue if the external os does it too. If it doesnt, you can then say its something with that OS, something installed, kernel freaking out, etc.

 

If you look at console after you hard shut down and turn on your computer, search for "shutdownd" or "boot" and during bootup it should tell you if somethings wrong. During shutdown it should tell you if somethings wrong, if its hanging up on a device, etc

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I have the same problem with my iMac 27 mid 2010, but in my case it get stuck in the screen with the dock, only the menu bar disappears, it stays on the desktop with dock only...

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Ran the verify permission tool. Also contact BitDefender as a backup if verify disk doesn't fix it.

 

Did some Shutdown in console here what i got

 

25/01/2015 18:06:38.458 loginwindow[73]: ERROR | -[sessionLogoutManager startLogout:logoutSubType:showConfirmationUI:countDownTime:useTALOption:logoutOptions:] | Attempt to start a: Shutdown, AFTER a Shutdown was already past the point where logout can change types
27/01/2015 18:40:18.000 kernel[0]: Previous shutdown cause: 3
27/01/2015 18:40:19.366 locationd[62]: locationd was started after an unclean shutdown

 

 
Does not make any sense to me.  :wacko:
 
Thanks for all the replies thought will keep your posted, on how it goes.
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I'm having the same issue, mentioned above. My Mac Pro at work will do this more often when shutting down, logging off or even awake from sleep. Its weird that restart works fine. 

I have fixed permissions and rested PRAM several times, seems to fix it for a few days but thats about it. 

Both also will randomly lock up during high loads and log me out to the log in screen no warnings/errors. 

 

I am at the point where I may just do a fresh install, these were upgrades from 10.8 or 10.9  I believe. 

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Ran the verify permission tool. Also contact BitDefender as a backup if verify disk doesn't fix it.

 

Did some Shutdown in console here what i got

 

25/01/2015 18:06:38.458 loginwindow[73]: ERROR | -[sessionLogoutManager startLogout:logoutSubType:showConfirmationUI:countDownTime:useTALOption:logoutOptions:] | Attempt to start a: Shutdown, AFTER a Shutdown was already past the point where logout can change types
27/01/2015 18:40:18.000 kernel[0]: Previous shutdown cause: 3
27/01/2015 18:40:19.366 locationd[62]: locationd was started after an unclean shutdown

 

 
Does not make any sense to me.  :wacko:
 
Thanks for all the replies thought will keep your posted, on how it goes.

 

 

Basically it means this:

1. A shutdown command was done but you weren't given the option to cancel out of it (most likely some type of kernel panic or thermal shutdown event)

2. kernel[0]: Previous shutdown cause: 3 happens because of a thermal shutdown event

3. The computer restarted after the shutdown event happened.

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How do I go about the external OS X? Verify disk never fixed the issue it appeared this afternoon again

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  • 2 months later...

Any ideas? Same Problem!!

 loginwindow[73]: ERROR | -[sessionLogoutManager startLogout:logoutSubType:showConfirmationUI:countDownTime:useTALOption:logoutOptions:] | Attempt to start a: Shutdown, AFTER a Shutdown was already past the point where logout can change types

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So! Here is a big instruction how to solve this problem!

?

 
quote_icon.png Originally Posted by 123jezza
1) Make a copy of your "home" folder and name it whatever you like.
2) Create a new user
3) Right-click on the new user account (in system preferences, where you created it) and choose "advanced options"
4) Change the default location of the home directory to the one you made a copy of in step 1
5) Right click on the copy of your Home account. Click on "Get info".
6) Click on the padlock (bottom right) and enter your administrator password
7) Click on the "+" button (bottom left) and select the name of your new user account from the pop-up that appears
8) Click on the settings button (bottom centre) and select "Apply to enclosed items"
9) Finally select your user account from the same settings button and select "Make {new user} owner" (or select 'Read & Write' in permissions in front of your new user account (This will allow your new user account access to all the same settings/documents as the original user)
10) Reboot and login to your new user account.

(You'll be asked to re-enter iCloud passwords etc but other than that all worked fine for me.

THE NEXT STEP: need to correct some applications permissions from old user account that YOU (user) installed. 
In some applications, their ( individual ) rights . For example a program that works directly with the file system (like utorrent, Vox, DropBox and etc.) adapts itself the right account - so the parameters Vox - gone owner of the file (now it is 'fetching...' - look at the screenshot .

134414d1429305468t-yosemite-10-10-3-cant

11) Just need to download Permissions Reset.app from MacUpdate - http://www.macupdate.com/app/mac/317...missions-reset

12) Open Permissions Reset.app
13) Drag 'Applications' folder into Permissions Reset.app

134415d1429310496t-yosemite-10-10-3-cant

14) Push the button 'Reset' - and wait for 15-40 minutes (depending on the speed of the hard disk and the number of programs installed in the system) - when it will be ready - program's window will be active

15) Yep, just for this step we recovered USER applications permissions (like utorrent, Vox, DropBox and etc.)
BUT!!! we corrupted system's application like notepad or itunes permissions
Look at screenshot! First screenshot is about what we did and the secound is about how it was before Permissions Reset.app

134418d1429311010t-yosemite-10-10-3-cant 134419d1429311025t-yosemite-10-10-3-cant

16) How to revert changes to system's applications and files from applications folder?
17) Just open 'Disk Utility' from applications/utilities/
18) select your hard drive (by default it is 'Macintosh HD') - and select 'Repair Disk Permissions'
19) Wait for 10-60 minutes while your system's applications permissions will be corrected to default (depending on the speed of the hard disk and the number of programs installed in the system)

134420d1429311392t-yosemite-10-10-3-cant


20) That's all! You? programs are ready to work at new user account! System's applications permissions are correct by default + you will not see 'fetching...' owner in application installed by yourself from old user account
Good Luck!!!

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