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it uses heat from your skin, so if you hands are really cold, or wet, or anything that would inhibit the clickwheel from knowing your finger is touching tthe wheel you will get that "bug". if this isn't hte case than there must be a pretty technical issue with the ipod for it to "randomly" not work.

If you have been requested to send in your Proof of Purchase or Proof of Repair, please fax or mail it as follows. Apple is unable handle your request until this is received.
Fax number: 00 353 21 428 3467


Mailing Address:
Apple Computer Ltd.
Attention: AppleCare Proof of Purchase
Holyhill
Cork
Ireland

Dispatch Number: _ _ _ _ _ _ *cough*
Case Number:  _ _ _ _ _ _ *cough*
Date Service Request Placed: 04/10/2004



CIC (Customer Number):  _ _ _ _ _ _ *cough*



Steve Day
[ My Address Here ]Dear Apple Customer


Thank you for your order. A service request has been placed. Your dispatch number and other details are shown above.


A shipping box and instructions for completing your service request will be sent to the address you entered. This service box and instructions should arrive in few days.


• Only send in the main unit for repair. Do not send any accessories or additional items (such as power adaptors, cables or cases) as they will be discarded and will not be returned.
• Pack the unit properly using the packaging provided. Any unit damaged in shipping as a result of improper packaging will be returned in the condition received.
• If sending in an iPod for service, be sure to backup the music or other data on your iPod. During the service process, your iPod may be replaced by a new or remanufactured iPod product which does not contain your data.


When the repair or other service request is complete, we will validate your credit card and charge the costs to it. If, on receipt of your unit at our repair depot, we determine that the cost is different from the quotation, you will be contacted by telephone before the repair is carried out.


Note: The repair service offered by Apple does not extend to units that have been severely damaged through accident, abuse, misuse or misapplication. Units that have been damaged in this manner will be returned in their original state.


You can check the status of your service request at any time on the AppleCare Support web site. From www.apple.com/support, choose your country, then click on "Check my repair status" in the side bar. If necessary, you should first sign in using your Apple ID or .Mac address.


If you have been requested to send in your Proof of Purchase or Proof of Repair, please fax or mail it as follows. Apple is unable handle your request until this is received.


Fax number: 00 353 21 428 3467


Mailing Address:
Apple Computer Ltd.
Attention: AppleCare Proof of Purchase
Holyhill
Cork
Ireland



If you need further assistance with your service request, please call Apple for assistance using the AppleCare Customer Support phone number for your country shown at www.apple.com/contact/phone_contacts.html; be prepared to quote your dispatch number as shown above.



Apple

Touch sensitive devices work by detecting the electricity in your fingers.

Which specific number would you call, man? There's a whole lot of information on that page, and i didn't spot no obvious number to call...

OK, I phoned Apple's Technical Support number - 0870 876 0753. They told me to phone the Apple Store to organise a replacement - 0800 039 1010.