GiardinoSelvaggio: Thanks for the reply. I'm sorry if you got the impression that I was being defensive in my replies to comments - it was never my intention to come across that way, I was merely explaining what the current features of TopDesk were, and why decisions such as the feature-limited trial and the pricing were made. As I said before, I wanted to get feedback, but I feel you get the best feedback when users understand your position

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Regarding the pricing, the product was priced so that we could guarantee to customers a very high level of updates and support. However, people on the forum felt it was too expensive, so we had to meet price expectations. This is precisely the kind of feedback that I wanted, and it's much appreciated.
I started out as a programmer, and I've experienced many of the same situations you have. As a result, we're completely open to customer requests, and we have an aggressive schedule to implement those requests. For example, TopDesk 1.1, with live updates and window titles, was released 10 days after TopDesk 1.0, and TopDesk 1.2 will be released soon. We're also big on feedback, and are continually adding features to the website to help customers communicate with us (we just added discussion forums, for example).
Like you, I've also been burnt buying software from companies that don't respect users. The trial was actually feature limited out of respect for customers - not having to hide timing or usage information in the registry means we don't do anything underhanded or sneaky, and users are always able to download and evaluate the latest trial version at their leisure. With time and usage limited trials, if you've used up your 100 uses or 7 days on version 1.0, you won't be able test out the new features of version 1.1 onwards (one of our competitors had to do a one time reset of their usage information to get around this problem). In the end, some users will be unhappy about the feature-limited trial, but in the past I seen people go ballistic over the hidden registry entries installed by time-limited software. Limiting features may annoy users, but in my experience it's certainly the lesser evil

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We carry our respect for customers across to the retail version - there's no copy protection or serial numbers to worry about in TopDesk retail, you simply download, install, and you're up and running. We don't want to inconvenience customers in any way whatsoever, and any anti-piracy measures, easily circumnavigated by pirates, serve only to make it harder for customers.
On a related point, we also respect customers enough to let them make an informed decision about whether to buy TopDesk. We have a policy that if TopDesk doesn't have a feature (e.g. multiple monitors), is incompatible with an application or video card, or needs certain minimum requirements to run comfortably (the minimum requirements of most other software, especially games, are completely misleading), we'll be completely up front about it. It’s better that a user doesn't buy TopDesk because of this, than to neglect to mention this information and have an angry customer that has spent money on an application that doesn't meet their needs.
I've had days when I've woken up on the wrong side of the bed too

. One of the reasons I posted on a discussion board is that the anonymity allows people to speak their mind - if something about TopDesk has provoked a negative reaction in someone, then it's good that I can see they have an issue, and it's even better if they respond and help me get to the bottom of the problem

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