Does anyone have a phone number that will put me in touch with a HUMAN at apple who can exchange my itrip. I sat on hold for 20 minutes, got disconnected, sat on hold another 40, gave up, called back, was told my call could not be completed. I want to talk to a HUMAN.

apple does deal with support for the itrip thats griffin

it's not support, it's an exchange for one i purchased through the apple store. notice i said exchange, not support.

afaik apple will only fwd it to griffintechnology (manufacterer). i'd try calling griffin directly instead.

http://griffintechnology.com/products/itrip/

http://griffintechnology.com/contact/

noitce: i know you don't want support, but griffin is the manufacterer so you can get it replaced by them directly instead of sending it to apple and have them sending it to griffin.

apple sent me an incorrect itrip (i ordered a 4th gen, they sent me a 1st gen), which i ordered through the apple store

hence i need to EXHANGE IT THROUGH THE APPLE STORE

it's not a technical issue, it's an issue of apple sent me the wrong product

what number did you call

Can't you just email them about it? It'll probably be faster, as a lot of companies aren't fully staffed at this time of year.

first i called 1 800 676 2775
then i tried 1 800 MY APPLE
no success on either

try this # Its the Higher Ed division I usually get a respone faster from them but then again I work in Higher Ed.hope it works bro
Apple 1-800-800-2775
http://www.apple.com/support/

i only foudn the same numbers, id say email them as well, i had a reply in no time when i put a request for a box for my ipod (fixed it myself the day the box arrived though)

i called sales and she forwarded me to someone who helped me (got through in like 2 prompts lol)

how nice
apple sends me the wrong itrip, then has the balls to tell me there will be a 10% restocking fee and i have to purhase the new item myself after they credit my fathers card

go team apple

called griffin (sorry for doubting those who said i should)
they're exchanging it no problemo

Ha, that is really jerkish of them. I don't own an apple, but man, it sounds like they don't care that much about pleasing the customer. IF IT REALLY IS 100% THEIR FAULT, tell them this:

that you are going to dispute the 10% charge with your credit card company because they are trying to charge you for their error. Demand to speak to a supervisor, sound really mad, and then tell him how you want to talk to his supervisor if nothing still gets accomplished. And don't ask, DEMAND! Tell them you did nothing wrong and how you should not be penalized for their incompetence. Lastly, tell them you will report this to the BBB (Better Business Bureau) if they will refuse to not give you a 100% free exchange. Then, if they still don't...screw them. Dispute the charge with your credit card company, report them to the BBB, and get the iTrip somewhere else after you send theirs back.

I take it you've done this before
That does work though,I have alot
of customers who have done that
and they got better service

Ha, yea. Actually I work in a Customer Service center for Maytag. I am the IT guy, but I hear the consultants on the phone with the customers and I know which one's get action taken and which one's don't.

This works with all companies, too. Cell phone companies, customer service, credit card companies, online merchants, etc. Only one's I cannot get to budge are airline companies. They don't ever want to give any slack. But yea, if the consumer is right, then they need to do everything they can to make their voice heard to has high a level of management as possible. Eventually, they will get you fixed.

I have had a number of issues with apple support but when I call I get through.
The trouble is the agents I talk with after connecting allways seem to try and screw me over.
Anyhow, 1-800-my-appl is the number I called, 10 minute hold.
Though I know apple is closed from Christmas Day until after the 1st of January
Not sure if phone suppert is also closed but they may be ... It would explain your long wait times.

what are you tlaking about closed from xmas to jan 1? you know how detrimental that'd be for a major computer retailer, closing and forcing returns to wait til after christmas? i got through several times, twice to returns, once to sales, and once to a brick and mortar apple store.

don't bring up the BBB...i just laugh at customers when they threaten with that. the bbb is not an orgainization, they are a COMPANY. they have no rights, the can't uphold any laws, etc. just be polite and curteous.

I think the number you called should've been 1-800-275-2273. That's what I was told when I called about my iPod a little while ago.

Yeah 800-275-2273 is the main tech support line. I was talking with an agent yesterday and apparently they were so busy that they have had a filter the past few days that automatically "dropped" anywhere from 70-90% of the calls and redirected them to a message telling the customer to go to the web, because of the extreme call volume they were recieving.

wow, griffin has already shipped my replacement, i just got my RMA# yesterday

applecare uk is crap i had to phone up five times to get my box to send my powerbook off, they sent the box off 5 times and i never received it, each time i spoke on the phone for 20 minute then put on hold for a further couple of minute so they can process the information, the last time i phone they even hung up half way through the call lol, after 1 month i have received the box lol

i phoned apple here in Aus, a while ago about a firmware glitch with my ipod mini (wouldn't turn on) i got a customer service representative in india, who didnt speak much english and was plainly reading off a yes and no troubleshooting sheet, in the end i fixed it myself while he was finding out the next troubleshooting task, complete waste of time.

ipod applecare i very good in the uk received the box then next day received a new replacement ipod a few days later gud stuff

Well, I want to talk to an APPLE at APPLE but apparently that wont happen either because apples "can't" talk

apples can't talk?

i knew something wasn't right
where are those darn voices coming from then!
must be the pears

Holy resurrected threads, Batman!

While the BBB is a company, they are a NPO. Just like the EFF.

If I am unsatisfied with a company, I always file (and will continue) to file a BBB application. If the company is BBB listed they do care about their reputation.

Whenever I file a BBB complaint I always get a response from the company who I am filing against and the answer is always in my favor. Normally their Customer Relations / Executive Services team deal with the complaints unless it is a small company.

Companies I have filed BBB complaints against:
Verizon Wireless for continous defective equipment and bad service.
Resolution: Waived my ETF and I was allowed to keep my number (which I ported over to Sprint)

Hewlett Packard because I had my laptop serviced 3 times in less then 3 weeks for the same issue and the first time they replaced my DVD burner with a CDRW combo drive and my 802.11g card with a 802.11b card
Resolution: Got a brand new (not refurbished) zt3300 out of the deal with better specs then my original laptop (pentium m 2.0ghz, instead of 1.7)

Coleman Company because their power generator basically blew up my house circuity as their technicans uninstalled safety features when it was being serviced
Resolution: $12,000 check for damaged electrical equipment.

Chevrolet of Issaquah Car dealership / Service center as the service performed on my car made the problem worse and caused my transmission to go out
Resolution: Refunded original amount of service, fixed the problem for free and free oil changes on my car for 2 years.

So while BroChaos thinks its laughable that you should report something to the BBB, companies are taking in complaints from the BBB very seriously. I for one don't threaten because very often the rep who is the lowest on the food chain (supervisor being one chain higher and with most companies there are a lot of chains) just don't understand the severity of how their own company treats BBB complaints. Instead they don't care and encourage you to do so.