Dear Mr. Allen,

Thank you for your email to the Apple Store.

As per your enquiry please be advised the enquiry is currently under investigation with the Logistics Department. This is referenced under issue number XXXXXXXX. I understand that you require your goods as soon as possible and your patience is appreciated. I will contact you as soon as I receive an update from Logistics regarding your enquiry.

At this time I would like to offer you a goodwill gesture to the value of £20 upon receipt of the goods. Please reply to this email once the goods have been delivered and I will be happy to process your refund as soon as possible.

Kind Regards,

Heidi
AppleStore Europe
Direct Sales Support

Dear Mr. Allen,

Thank you for your recent enquiry to the Apple Store.

As per your enquiry please be advised I have received an update from Logistics. As per this update please note your order has been replaced as the original order was recently confirmed missing consignment. This is referenced under issue number XXXXXXXX.

The replacement has been put on the highest priority and will be dispatched as soon as possible. You shall be notified with your new delivery number and tracking information as soon as the goods have been dispatched.

Please contact the Apple Store once the replacement goods have been received and I will be happy to process your goodwill gesture.

Again sincere apologies for any inconvenience caused and should you have any further enquiries please don't hesitate to contact the Apple Store.

Kind Regards,

Heidi

Total: 271.45
Shipping Cost: 0.00
Discount (Incl. in Total): 0.00
VAT @ 17.50% : 47.50
Order Total: 318.95
Currency: GBP
Terms of Payment: Cheque

Note: Your order will not ship until all items are available

How long will my order take?
Your order should ship on or before 23.05.2005
Please allow a further 3-7 days from this date to deliver your order.

offtopic: what did you choose for a personal message?
[right][snapback]585904981[/snapback][/right]

I might do that tomorrow, the more i think about this, the more i want teh iPod now lol.

How could Apple give in any more than they have though? They've given me £20 and are apparantely shipping it high priority (although its going to take longer than my original order o___O).

Maybe I'll get some free stuff lol?
[right][snapback]585905589[/snapback][/right]

Meh, seems to be a few problems with apple orders! lol
[right][snapback]585905865[/snapback][/right]

Who knows, maybe they'll send me another iPod then Ill get 2
[right][snapback]585894529[/snapback][/right]

Hi,
Ok I am really not happy.

I received confirmation on the 30th of April that the item had been dispatched, so I had someone wait in for over a week for it to arrive..

I called Apple (this was on the Monday evening), and they said it had been delivered and signed for on the Saturday at 10AM with the Surname "Marsh", but it hadn't... so I took to the internet... then I read the apple delivery and ordering horror stories.

So I decided, ok, cut out the middle man, and go straight to TNT.

I called TNT customer services, and they say that yes it had been signed for, and to check with all my neighbours... so I did, and no sign of the parcel... I looked like a right you know what knocking all the doors on the street...

I then called up TNT again, and was told that they would have to pass it over to another dept, and I would definately receive a call within an hour....

An hour and a half later, I got fed up waiting, and called them back - it hadn't been passed over, so they passed it straight over, but as it was after 5pm, they were unable to do anything until the next morning - and that I would definately receive a call... I waited in ALL DAY and not a call - so I called them in the evening, and was told it was being dealt with, and expect a call...

So the next day comes round, and at this point I am fuming.

I ring up again, and get passed to Jason in Manchester, who says they have found my parcel... it went to another part of the country - it was just by chance the lady phoned up TNT and said she had my parcel. If she hadn't phoned in, then they still would have been chasing their tails, looking for my parcel.

Anyway, this isn't the end of the story....

He told me that he was hopefully getting it picked up (yesterday), and that it would be with me today. He also told me that he would ring me back in the afternoon, so I had my hands on my mobile all day, and someone waiting by the home phone - no call.

Anyway, today comes round, and I call them again.. I spoke to some lady, who said that Jason wasn't in the office, and that she would find out whats happening, and said something about Birmingham (i think she said stuck in birmingham, but Im not sure) ... so she said she would have to ring the depot and find out where it was. Anyway, when I was speaking to Jason, he said he may be able to get it delivered to my work address, but couldnt promise anything, which I thought was fair enough. What I didn't think was fair was him not ringing me back, as I now have to have someone at each address whilst I wait for this other lady to get back to me to let me know where the blinking parcel is going! I should have known yesterday, like he said he would tell me!
Anyway, the lady has re-taken down my work address, my telephone details, and I am still waiting for a call.... over an hour has gone by.

Anyway, needless to say, my place of work uses TNT for their international packages, and I will be telling them of my troubles.

I do not think I will be ordering from the Apple Store again.

One Unhappy Customer.


Kind Regards,
Dean Steventon

How can I cancel an order that in apple's eyes has been fulfilled?? the lady signed for it, even though it wasn't hers, and TNT are being ar******es...[right][snapback]585908545[/snapback][/right]

Thanks

It had better do, I have been on the phone whining to Apple too I want a freebie!!!
[right][snapback]585909109[/snapback][/right]

Dear Mr. Allen,

Thank you for contacting the Apple Store.

Please note you are correct in your understand ing of the order and delivery. However the replaced P9829B/A    IPOD PHOTO 30G-PERSONALIZED-G is now trackable with TNT under consignment number XXXXXXXXX.

Please be advised that all four items on the order were set up for replacement originally but as new delivery information presented itself three of the items for replacement were reported found thus cancelled from the replacement;
M9868G/A  IPOD PHOTO DOCK KIT                                                        Cancelled
TA882LL/A  INCASE FOLIO CLICK WHEEL IPOD                                      Cancelled
M9394G/A  IN-EAR HEADPHONES-GEN                                                Cancelled
P9829B/A  IPOD PHOTO 30G-PERSONALIZED-G                                Shipped

This is referenced under issue number XXXXXXX and I am currently investigating with Logistics the delivery of the these three items. Should it be confirmed that these three items are in fact missing consignment I will be happy to set up a replacement for these three items.

I understand that you order is important to you and you require your goods as quickly as possible however please allow 72 hours for the duration of the Logistics investigation before a replacement if required to be set up.

I will contact you as soon as I receive an update regarding the enquiry.

Sincere apologies for any inconvenience caused and thank you for your patience.