Hello,

I have a laptop here with me. It is a gateway MX6455.

http://assets.gateway.com/s/Mobile/Q106/Bl...008826sp2.shtml (specs)

I cannot get the audio to work. It is a Realtek AC 97 video card. I have Windows XP SP3.


I have tried uninstalling and reinstalling the driver. I have tried the official drivers and others from no offiial gateway websites (realktek, softpedia, etc.)


I don't have a clue to make it work. I checked the BIOS, but it doesn't have an integrated audio [enable/disable] options.



help please

Hey there.

To get your audio/sound working. You need to download "D00377-002-001.exe" (Audio Driver version: 6.14.10.575), from the following link @ Gateway.

http://assets.gateway.com/support/drivers/...p;uid=201422639


Double click on the download, whick unpacks the driver into a folder.

now, You need to uninstall the old audio/sound driver, the instructions to uninstall the old audio/sound driver is clearly set-out in the "readme.txt" or "readme" file which is amongst the driver files you have just downloaded from gateway.

Reboot your computer.

Navigate to the new audio/sound drivers & double-click "setup.exe" or "setup" to install the drivers.

Reboot.

Hope this works for you.

PS: Seems like your audio/sound device is "AC97 Conexant" not "AC97 Realtek"?


Below are instruction from the reademe.txt file, on how to uninstall your old/current if any? audio/sound drivers.

Goodluck


Information and Instructions about this download file

=======================
File Description: Audio Driver
Version: 6.14.10.575
Operating System: Microsoft® Windows® XP
Part Number: D00377-002-001
Date: 02/10/2006
=======================


Table of Contents
=======================
Overview
Installation
Removal
Troubleshooting
Reason for Update
Applicable Part/Model Numbers
=======================


Overview

This is the Windows XP sound driver for the Gateway notebook computer models listed in the Applicable Part Numbers section below.


Installation

1. The necessary files extract to the C:\Cabs folder and create a sub-folder using the name of the driver part number.

2. From the Start menu, click Run. In the Run dialog box, type: C:\Cabs\D00377-002-001\Setup.exe. Click OK.

3. Follow all onscreen instructions to complete the installation.


Removal

1. From the Start menu, point to Settings, and then click Control Panel.

2. With Control Panel in Category View, double-click Performance and Maintenance

3. In the Performance and Maintenance window, click System.

4. In the System Properties window, click the Hardware tab, and then click Device Manager.

5. In Device Manager, click the plus sign (+) in front of the type of device you want to remove the drivers from, and then double-click the specific device to open the Properties dialog box.

6. In the Properties dialog box, click the Driver tab, and then click Uninstall.

7. In the Confirm Device Removal dialog box, click OK.


Troubleshooting

If you are having difficulty during or after the driver installation, download the file again, and then perform the installation steps for a second time.


Reason for Update

This is the initial release of the driver.


Applicable Part/Model Numbers

MX6400 Series:

5955 - Gateway MX6420
5956 - Gateway MX6421
5957 - Gateway MX6423
5958 - Gateway MX6425
5959 - Gateway MX6450
6094 - Gateway MX6424
6096 - Gateway MX6428
6246 - Gateway MX6424h
6334 - Gateway MX6430
1008820 - Gateway MX6432
1008821 - Gateway MX6434
1008822 - Gateway MX6436
1008823 - Gateway MX6437
1008824 - Gateway MX6440
1008825 - Gateway MX6442
1008826 - Gateway MX6455
1008867 - Gateway MX6440h
1008901 - Gateway MX6438
1008966 - Gateway MX6452
1008967 - Gateway MX6452H
1008868 - Gateway MX6455h
1008970 - Gateway MX6442H
1009018 - Gateway MX6435H

MX8000 Series:

5946 - Gateway MX8528
1009013 - Gateway MX8530