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Should I get the warranty with my new MacBook Pro?

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#1 Merforga



  • Joined: 23-January 08
  • Location: Canada

Posted 24 July 2011 - 21:35

First of all, I'm in Canada, so some things may differ versus people in the US. But I'm looking to get a new MBP within the next week or two once the local Best Buy gets the preinstalled models in. I've been considering getting the extended warranty through them, but am not sure if I should. They offer two different sets, one is $300 upfront which covers for 3 years: performance, parts, labor, accessories, no lemon (so if there are 4 hardware problems with it, they will replace it with an equal or better model), 24 hour customer service, and diagnostic support. Then there's another one which is $30/month, which covers all of the things in the other plan, plus I'll get some coverage from Geek Squad whereby they will offer remote support (so they can access my computer from anywhere and fix the problems), and if I bring it in for a problem, they'll backup all of my stuff onto a new MBP and give me that as a loaner until mine gets fixed.
So my question is should I consider getting one of these warranties or am I fine with whatever standard one comes with it from Apple? Are MBPs prone to problems frequently and majorly enough that I should opt for an extended warranty? I consider myself decent with PCs, I've built them and solved any problems that arise, but I've never touched a Mac before, so I'm not sure if just Google alone will be enough to help me solve problems. Any help/tips/experiences are welcomed!

#2 Biohead



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Posted 24 July 2011 - 21:48

I can't speak with much detail as I don't 100% know myself, but if you can I'd recommend buying through Apple themselves using their education discount. Now obviously this isn't possible for everyone, but I believe any Mac bought via the education policies have 3 years of coverage rather than the standard 1 year. Regardless of any discount, that alone makes it worthwhile trying to find a way to do that.

That said, all Macs do come with 1 year as standard. Applecare can be bought to push it to 3 (or is it 2) years. My 2008 Macbook Alu is rock solid. Only problem I had was a battery which cut out at about 70% twice. The Apple store couldn't replicate it, but swapped the battery for a new one. Really really good CS in my opinion. Obviously this is dealing directly with Apple. I'm from the UK, but I have a feeling the Best Buy warranty won't quite be unto scratch as the Apple one is. Especially if Best Buy are anything like stores we have over here.

#3 ynnoj


  • Joined: 18-February 06

Posted 24 July 2011 - 21:49

Personally through my own experiences I will always extend the AppleCare to the max 3 years.

#4 BletchleyPark



  • Joined: 21-June 11

Posted 24 July 2011 - 21:54

I say its worth it for just 3 things:
Logic boat failure
display failure
Keyboard failure

Those are the 2 most costly, and 1 most PITA parts if they die.

#5 Unrealistic


    Laughter is all we have.

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Posted 24 July 2011 - 23:06

AppleCare warranty = yes.
Best Buy warranty = no.

#6 +imachip



  • Joined: 22-June 04
  • Location: England

Posted 24 July 2011 - 23:20

$30 a month is a horrible, 10 months payment = AppleCare for 3 years. Hardware cover is what you need to protect yourself from expensive repairs. It's always a risk not to for laptops (and it can be an costly one!). The additional phone support is nice, but should be seen as a bonus. Apple have a very good technical support site http://www.apple.com...ort/macbookpro/ which will cover almost every issue you may encounter.

Backups should be a routine for any important data, because although they say they can your recover data, there is no way to recover a hard drive fault. Doesn't matter what system you're using or what coverage of support you have.

#7 Xtreme $niper

Xtreme $niper

    Neowinian Senior

  • Joined: 16-July 04
  • Location: Canada

Posted 25 July 2011 - 02:03

AppleCare warranty = yes.
Best Buy warranty = no.


AppleCare it up and you're good to go. Best Buy's warranty for anything is simply a rip off and it won't be the same quality repair or diagnosis as Apple's. Do everything in your power to buy from Apple themselves.

Also, sidenote: At least in Canada, the educational discount does not extend AppleCare to 3 years. It simply lowers the price (pretty significantly).

#8 Alladaskill17


    Neowinian Senior

  • Joined: 21-July 05

Posted 25 July 2011 - 02:06

I am completely ignoring anything previously said and answering the thread title with a resounding "YES". I got a MacBook Pro in 2008 and my warranty just went out in May. In that time frame I had to send it in on three separate occasions and was not another dime was spent, also, each time the computer was completely fixed (my model had a known Nvidia issue) as well as returned to me round trip four days.

#9 bdsams


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  • Location: Cincinnati, Ohio

Posted 25 July 2011 - 02:13

My general rule for buying extended warranties is if its a mobile device (laptop) then use, desktop, no

#10 OP Merforga



  • Joined: 23-January 08
  • Location: Canada

Posted 25 July 2011 - 02:34

I asked the local Best Buy and Future Shop here and they said that students get a free copy of Microsoft Office. Would Apple offer anything similar does anyone know? Or are their discounts and $100 towards the App Store their way of matching that?

#11 Xtreme $niper

Xtreme $niper

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Posted 25 July 2011 - 02:56

err... wrong thread.

Edited by Xtreme $niper, 25 July 2011 - 03:13.

#12 Shadrack


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Posted 25 July 2011 - 17:56

I think it is worth it. From past laptop experience, I expect 4+ years out of a laptop. My late 2009 MBP has been fine, but I do wish I would have picked up the extended warranty for it. Although an upgrade would be nice, I don't really want to spend my money on that.

#13 Unrealistic


    Laughter is all we have.

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Posted 26 July 2011 - 00:44

My general rule for buying extended warranties is if its a mobile device (laptop) then use, desktop, no

In the years that I've had my MBP, I've had the following replaced, all for free, for the cost of Apple Care:

1. New charger (old one had wires beginning to come out towards the unit)
2. New Hard Drive (seek levels were off and I was experiencing frequent lockups)
3. New Glass Track Pad (I was getting odd double clicks and triple clicks)
4. Another new charger (I was used to the old Mag Safe chargers and had a case that was messing up the magnetic part)
5. Hinges/Screen (Hinges were getting loose. I honestly didn't need to do it, but figured I might as well. The screen is required to be replaced by Apple when they do hinges.)

All in all, the parts themselves paid for the warranty, not to mention the ridiculous labor charges I saved. Granted, I could have done the work myself without the warranty, but really for the chargers alone, it has been worth it.

My other MBP has also had two Mag Safe chargers replaced. Each time I have gone to have real work done (not the chargers being replaced) it has only taken 24 hours to get my machines back. I'm not sure what everyone's experience is, but mine has been excellent. I will never not purchase Apple Care.

#14 Enron


    Ultra Masculine

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Posted 26 July 2011 - 00:49

Considering how often their products break down, you'll probably be forced to get the extended coverage if you don't want an expensive paperweight.

#15 Titoist


    The Socialistician

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Posted 26 July 2011 - 02:12

I bought a 4 year warranty through Futureshop for my MBA. This was last November and the warranty was $200 for me, Apple's was $275 at the time, but Apple has dropped theirs to $200 for 3-year I believe. I don't trust futureshop and I believe Apple's warranty is better, but I chose mine strictly on price and not quality.