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i am unable to update, uninstall, re-install ie9 on my dads win7 pro, 64 bit HP desktop. i have tried so much: (system restore as far back as i could). i have followed all the steps on how to repair ie with no luck... unable to open "Internet Options" under control panel as well...
if i goto, control panel, programs, i can find ie9, and if i click uninstall, the progress bar gets about half way, then errors out, saying something about not being able to uninstall (im not by the pc right now, but the error message i remember wasn't helpful).
i just don't know what to do? i have tried downloading ie9 but when i begin installing it, it says there is a newer version already installed... on and on this goes... man this is driving me mad! thanks for reading.

pj

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Posted

"unable to open "Internet Options" under control panel as well..."

To me that would point to an infection of some sort locking this so you can change something it has setup.

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Posted

hey budman, thanks for responding. everything else seems to work just perfectly.. i have run spybot, and windows security essentials... and looked at the services, and task manager.. everything looks great... just this weird ie9 issue...

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Posted

Try Malwarebytes.

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Posted

Start > Search > Restore

Use System Restore to go back to a date when IE did work?

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Posted

^ he already stated he did that :rolleyes: does nobody even breeze over the thread before posting?

"[b](system restore as far back as i could).[/b]"

So IE9 is working?? And you just can not open options? Have you tried in Safe Mode, or using a different profile?

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Posted

no, i cannot open IE from the start menu, and also cannot open internet options from the windows control panel... spybot just came back good, security essentials i did a full scan, also good.. running malwarebytes now...

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Posted

I had that problem the following solution worked for me, give a try
Use the following steps to resolve this problem:

1. Change the option of accelerated graphics:

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Posted

i would check browser helper on spy bot. i used to have same problems with it

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Posted

[quote name='pjrey' timestamp='1313176722' post='594230532']
i am unable to update, uninstall, re-install ie9 on my dads win7 pro, 64 bit HP desktop. i have tried so much: (system restore as far back as i could). i have followed all the steps on how to repair ie with no luck... unable to open "Internet Options" under control panel as well...
if i goto, control panel, programs, i can find ie9, and if i click uninstall, the progress bar gets about half way, then errors out, saying something about not being able to uninstall (im not by the pc right now, but the error message i remember wasn't helpful).
i just don't know what to do? i have tried downloading ie9 but when i begin installing it, it says there is a newer version already installed... on and on this goes... man this is driving me mad! thanks for reading.

pj
[/quote]

Without the actual error message, it
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Posted

Couple of things to try:

1: Open an elevated command prompt and type

sfc /scannow

Press enter and let it perform the scan - once it is finished, it will tell you to reboot if it repaired any system files.


2: Open control panel > Programs and features > On the left panel select "Turn windows features on and off" > Untick IE9 > Press ok > reboot when done > open back up the same panel and tick IE9 > press OK again, reboot when done.

[img]http://localhostr.com/files/FsfDWdB/Capture.PNG[/img]

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Posted

detection, i have tried what you suggested already..
when i run the system file checker i get a message saying some files are corrupted, i look at the cbs folder, and there is the file: cbs.log that is 10mb in size...
i see inside a bunch of:

2011-08-12 19:20:39, Info CSI 0000041b [SR] Repairing corrupted file [ml:520{260},l:88{44}]"\??\C:\Program Files (x86)\Internet Explorer"\[l:22{11}]"IEShims.dll" from store
2011-08-12 19:20:39, Info CSI 0000041c Hashes for file member \??\C:\Program Files (x86)\Internet Explorer\en-US\jsdebuggeride.dll.mui do not match actual file [l:42{21}]"jsdebuggeride.dll.mui" :
Found: {l:32 b:tQxuCqFjKbbpp5NxDoKk/yWWZOhO5Ll4EkxH3xW0KFc=} Expected: {l:32 b:894uF1rYqyAsPjH9NbEkqk1s9ZCPxz7Ffoq9GB7N2yw=}
2011-08-12 19:20:39, Info CSI 0000041d [SR] Repairing corrupted file [ml:520{260},l:100{50}]"\??\C:\Program Files (x86)\Internet Explorer\en-US"\[l:42{21}]"jsdebuggeride.dll.mui" from store
2011-08-12 19:20:39, Info CSI 0000041e Hashes for file member \??\C:\Program Files (x86)\Internet Explorer\jsdebuggeride.dll do not match actual file [l:34{17}]"jsdebuggeride.dll" :
Found: {l:32 b:a7RXi7RUoxtmSLPdbwDB3yZ6WbZxCyI+afE3OeRCUAA=} Expected: {l:32 b:Mt5g6skzlQGlXCxdX8gojq0Qw+A3DRCp5FY4zRK9A88=}
CSI 0000042d [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"iernonce.dll" from store
2011-08-12 19:20:40, Info CSI 0000042e Hashes for file member \??\C:\Windows\SysWOW64\ie4uinit.exe do not match actual file [l:24{12}]"ie4uinit.exe" :

unable to uninstall by programs, and finding it and trying to uninstall that way.. (again, i dont remember what they say exactly, but it is not that helpful, but i cant try again later and copy down what it says)
doing it the way you uploaded the picture was not an option for me.. see my attached screenshot... it is not listed
i am trying the windows 7 rediness tool... see how that goes...

all virus tools came up fine, 100% clean (so they said, spybot, security essentials, malwarebytes)
again, the system is quick and very responsive, i see no strange process or startup programs..
i have tried calling that control panel file for the ie internet options directly from the start search.. it shows up.. but when i click on it, the circle spins for 10 seconds, and then nothing...

pj

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Posted

[quote name='Kaedrin' timestamp='1313180165' post='594230690']
Without the actual error message, it

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[quote name='pjrey' timestamp='1313218156' post='594231516']
that did it!! i ran the update readyness tool and that fixed it!!! how did you know to do that!??? i would never in a million years think to do that!! thank you so so much!!!
[/quote]

Experience; nothing more. IE updates may be an application in some peoples mind, but installing or uninstalling no matter the source of the installer, it's still part of the Windows Update system.

In Windows 2008 / 2008 R2 Servers, when you have practically any kind of Windows Update corruption, it breaks the Server Manager home page along with one
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Posted

well yes, that did it, isaid it fixed 14 errors... and i rebooted, and volia! it was working again..
it cause a whole bunch of strange issues..when my father would click on a link in thunderbird.. it woudl do nothing. i had made firefox the default browser.. even in control panel, non-microsoft.. you can chose..
some programs wouldnt work, because it relies on ie...
fixed em all!

thanks again so much!

pj

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