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Posted 12 August 2011 - 19:18
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Posted 12 August 2011 - 20:16
i am unable to update, uninstall, re-install ie9 on my dads win7 pro, 64 bit HP desktop. i have tried so much: (system restore as far back as i could). i have followed all the steps on how to repair ie with no luck... unable to open "Internet Options" under control panel as well...
if i goto, control panel, programs, i can find ie9, and if i click uninstall, the progress bar gets about half way, then errors out, saying something about not being able to uninstall (im not by the pc right now, but the error message i remember wasn't helpful).
i just don't know what to do? i have tried downloading ie9 but when i begin installing it, it says there is a newer version already installed... on and on this goes... man this is driving me mad! thanks for reading.
Posted 12 August 2011 - 20:33
Posted 13 August 2011 - 05:28
Posted 13 August 2011 - 06:49
Without the actual error message, it’s difficult to diagnose why a failure may be happening.
Also, If you haven't done so yet, check the event viewer and see if there are any recent system event errors being logging that stand out. The primary issues I've encountered with the IE9 installer is that it will act strange or outright fail if any pre-req patch is partially installed/damaged, or if Service Pack 1 failed to fully install. Any malware infection could result in problems too, but malware is by no means the only source of trouble that could break the IE installer.
Then, download and run the System Update Readiness Tool x64:
When SURT completes, search these logs for errors/failures:
If you have any corruption within your patch files, you'll want to look up a guide for how to fix it. If SURT encountered corruption it must manually be fixed, fixed via role back prior to the corrupt patch (which in some cases is impossible depending on what/when it occurred), or reinstall Windows. Fixing them generally involves downloading the original patch and tearing it apart to locate a non-corrupt version of what's corrupt. SURT can tell you exactly what's corrupt, but locating the proper file to replace it with from the original KB patch can be difficult.
The IE control panel's file is this:
Make sure this file still exists, and is not locked or damaged. Its size should be 1,492,992 bytes assuming it's the one for IE9. It will not be signed. It can be opened as a control panel by double clicking on it. Security ACLs should already be set so all users can read it. As I recall it's possible to prevent the IE control panel from opening via group policy.
Posted 13 August 2011 - 12:08
that did it!! i ran the update readyness tool and that fixed it!!! how did you know to do that!??? i would never in a million years think to do that!! thank you so so much!!!
Posted 13 August 2011 - 19:20