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IE 9 will not open, unable to uninstall/update


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#1 pjrey

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Posted 12 August 2011 - 19:18

i am unable to update, uninstall, re-install ie9 on my dads win7 pro, 64 bit HP desktop. i have tried so much: (system restore as far back as i could). i have followed all the steps on how to repair ie with no luck... unable to open "Internet Options" under control panel as well...
if i goto, control panel, programs, i can find ie9, and if i click uninstall, the progress bar gets about half way, then errors out, saying something about not being able to uninstall (im not by the pc right now, but the error message i remember wasn't helpful).
i just don't know what to do? i have tried downloading ie9 but when i begin installing it, it says there is a newer version already installed... on and on this goes... man this is driving me mad! thanks for reading.

pj


#2 +BudMan

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Posted 12 August 2011 - 19:20

"unable to open "Internet Options" under control panel as well..."

To me that would point to an infection of some sort locking this so you can change something it has setup.

#3 OP pjrey

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Posted 12 August 2011 - 19:23

hey budman, thanks for responding. everything else seems to work just perfectly.. i have run spybot, and windows security essentials... and looked at the services, and task manager.. everything looks great... just this weird ie9 issue...

#4 Paixao

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Posted 12 August 2011 - 19:24

Try Malwarebytes.

#5 ]SK[

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Posted 12 August 2011 - 19:46

Start > Search > Restore

Use System Restore to go back to a date when IE did work?

#6 +BudMan

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Posted 12 August 2011 - 19:48

^ he already stated he did that :rolleyes: does nobody even breeze over the thread before posting?

"(system restore as far back as i could)."

So IE9 is working?? And you just can not open options? Have you tried in Safe Mode, or using a different profile?

#7 OP pjrey

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Posted 12 August 2011 - 19:50

no, i cannot open IE from the start menu, and also cannot open internet options from the windows control panel... spybot just came back good, security essentials i did a full scan, also good.. running malwarebytes now...

#8 oriveradel

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Posted 12 August 2011 - 19:58

I had that problem the following solution worked for me, give a try
Use the following steps to resolve this problem:

1. Change the option of accelerated graphics:

·Close all windows of Internet Explorer

·ClickStart

·Type Internet Options

·Press Enter on your keyboard

·Click the Advanced tab

·Check the Use software rendering instead of GPU rendering* box

·Click OK

2. If the above steps didn't work, use the following solution:

- Open registry editor (regedit)

- Go to HKCU\Software\Microsoft\Internet Explorer\Main

- Add a Dword called TabProcGrowth and set its value to 0.

#9 mad_cow40

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Posted 12 August 2011 - 20:02

i would check browser helper on spy bot. i used to have same problems with it

#10 ITFiend

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Posted 12 August 2011 - 20:16

i am unable to update, uninstall, re-install ie9 on my dads win7 pro, 64 bit HP desktop. i have tried so much: (system restore as far back as i could). i have followed all the steps on how to repair ie with no luck... unable to open "Internet Options" under control panel as well...
if i goto, control panel, programs, i can find ie9, and if i click uninstall, the progress bar gets about half way, then errors out, saying something about not being able to uninstall (im not by the pc right now, but the error message i remember wasn't helpful).
i just don't know what to do? i have tried downloading ie9 but when i begin installing it, it says there is a newer version already installed... on and on this goes... man this is driving me mad! thanks for reading.

pj


Without the actual error message, it’s difficult to diagnose why a failure may be happening.

Also, If you haven't done so yet, check the event viewer and see if there are any recent system event errors being logging that stand out. The primary issues I've encountered with the IE9 installer is that it will act strange or outright fail if any pre-req patch is partially installed/damaged, or if Service Pack 1 failed to fully install. Any malware infection could result in problems too, but malware is by no means the only source of trouble that could break the IE installer.


Then, download and run the System Update Readiness Tool x64:
http://windows.micro...-Readiness-Tool

When SURT completes, search these logs for errors/failures:
%SYSTEMROOT%\Logs\CBS\CheckSUR.log
%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

If you have any corruption within your patch files, you'll want to look up a guide for how to fix it. If SURT encountered corruption it must manually be fixed, fixed via role back prior to the corrupt patch (which in some cases is impossible depending on what/when it occurred), or reinstall Windows. Fixing them generally involves downloading the original patch and tearing it apart to locate a non-corrupt version of what's corrupt. SURT can tell you exactly what's corrupt, but locating the proper file to replace it with from the original KB patch can be difficult.

The IE control panel's file is this:
%SYSTEMROOT%\System32\inetcpl.cpl

Make sure this file still exists, and is not locked or damaged. Its size should be 1,492,992 bytes assuming it's the one for IE9. It will not be signed. It can be opened as a control panel by double clicking on it. Security ACLs should already be set so all users can read it. As I recall it's possible to prevent the IE control panel from opening via group policy.

#11 Detection

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Posted 12 August 2011 - 20:33

Couple of things to try:

1: Open an elevated command prompt and type

sfc /scannow

Press enter and let it perform the scan - once it is finished, it will tell you to reboot if it repaired any system files.


2: Open control panel > Programs and features > On the left panel select "Turn windows features on and off" > Untick IE9 > Press ok > reboot when done > open back up the same panel and tick IE9 > press OK again, reboot when done.

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#12 OP pjrey

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Posted 13 August 2011 - 05:28

detection, i have tried what you suggested already..
when i run the system file checker i get a message saying some files are corrupted, i look at the cbs folder, and there is the file: cbs.log that is 10mb in size...
i see inside a bunch of:

2011-08-12 19:20:39, Info CSI 0000041b [SR] Repairing corrupted file [ml:520{260},l:88{44}]"\??\C:\Program Files (x86)\Internet Explorer"\[l:22{11}]"IEShims.dll" from store
2011-08-12 19:20:39, Info CSI 0000041c Hashes for file member \??\C:\Program Files (x86)\Internet Explorer\en-US\jsdebuggeride.dll.mui do not match actual file [l:42{21}]"jsdebuggeride.dll.mui" :
Found: {l:32 b:tQxuCqFjKbbpp5NxDoKk/yWWZOhO5Ll4EkxH3xW0KFc=} Expected: {l:32 b:894uF1rYqyAsPjH9NbEkqk1s9ZCPxz7Ffoq9GB7N2yw=}
2011-08-12 19:20:39, Info CSI 0000041d [SR] Repairing corrupted file [ml:520{260},l:100{50}]"\??\C:\Program Files (x86)\Internet Explorer\en-US"\[l:42{21}]"jsdebuggeride.dll.mui" from store
2011-08-12 19:20:39, Info CSI 0000041e Hashes for file member \??\C:\Program Files (x86)\Internet Explorer\jsdebuggeride.dll do not match actual file [l:34{17}]"jsdebuggeride.dll" :
Found: {l:32 b:a7RXi7RUoxtmSLPdbwDB3yZ6WbZxCyI+afE3OeRCUAA=} Expected: {l:32 b:Mt5g6skzlQGlXCxdX8gojq0Qw+A3DRCp5FY4zRK9A88=}
CSI 0000042d [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"iernonce.dll" from store
2011-08-12 19:20:40, Info CSI 0000042e Hashes for file member \??\C:\Windows\SysWOW64\ie4uinit.exe do not match actual file [l:24{12}]"ie4uinit.exe" :

unable to uninstall by programs, and finding it and trying to uninstall that way.. (again, i dont remember what they say exactly, but it is not that helpful, but i cant try again later and copy down what it says)
doing it the way you uploaded the picture was not an option for me.. see my attached screenshot... it is not listed
i am trying the windows 7 rediness tool... see how that goes...

all virus tools came up fine, 100% clean (so they said, spybot, security essentials, malwarebytes)
again, the system is quick and very responsive, i see no strange process or startup programs..
i have tried calling that control panel file for the ie internet options directly from the start search.. it shows up.. but when i click on it, the circle spins for 10 seconds, and then nothing...

pj

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#13 OP pjrey

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  • Joined: 09-January 08

Posted 13 August 2011 - 06:49

Without the actual error message, it’s difficult to diagnose why a failure may be happening.

Also, If you haven't done so yet, check the event viewer and see if there are any recent system event errors being logging that stand out. The primary issues I've encountered with the IE9 installer is that it will act strange or outright fail if any pre-req patch is partially installed/damaged, or if Service Pack 1 failed to fully install. Any malware infection could result in problems too, but malware is by no means the only source of trouble that could break the IE installer.


Then, download and run the System Update Readiness Tool x64:
http://windows.micro...-Readiness-Tool

When SURT completes, search these logs for errors/failures:
%SYSTEMROOT%\Logs\CBS\CheckSUR.log
%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

If you have any corruption within your patch files, you'll want to look up a guide for how to fix it. If SURT encountered corruption it must manually be fixed, fixed via role back prior to the corrupt patch (which in some cases is impossible depending on what/when it occurred), or reinstall Windows. Fixing them generally involves downloading the original patch and tearing it apart to locate a non-corrupt version of what's corrupt. SURT can tell you exactly what's corrupt, but locating the proper file to replace it with from the original KB patch can be difficult.

The IE control panel's file is this:
%SYSTEMROOT%\System32\inetcpl.cpl

Make sure this file still exists, and is not locked or damaged. Its size should be 1,492,992 bytes assuming it's the one for IE9. It will not be signed. It can be opened as a control panel by double clicking on it. Security ACLs should already be set so all users can read it. As I recall it's possible to prevent the IE control panel from opening via group policy.



that did it!! i ran the update readyness tool and that fixed it!!! how did you know to do that!??? i would never in a million years think to do that!! thank you so so much!!!

#14 ITFiend

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Posted 13 August 2011 - 12:08

that did it!! i ran the update readyness tool and that fixed it!!! how did you know to do that!??? i would never in a million years think to do that!! thank you so so much!!!


Experience; nothing more. IE updates may be an application in some peoples mind, but installing or uninstalling no matter the source of the installer, it's still part of the Windows Update system.

In Windows 2008 / 2008 R2 Servers, when you have practically any kind of Windows Update corruption, it breaks the Server Manager home page along with one’s ability to add / remove roles & features. I've seen related issues on Windows 7 and Vista as well in the past. The System Update Readiness Tool is pretty much the only way to really diagnose and repair problems that are patching related. Generally it's not that a patch even failed or was corrupt, it's more that Windows Update has corrupted records about one or more specific patch indexes, and if Windows Update can't properly understand its records, things related to patching can break. (This is how I understand it; there could be a bit more to it than what I've described.)

You’re lucky that your problem was something that the SURT was able to fix automatically. Every time I've required it, I've had to dig through its logs, and then rip patches apart. I've never encountered a problem it could self-heal.

K.

#15 OP pjrey

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Posted 13 August 2011 - 19:20

well yes, that did it, isaid it fixed 14 errors... and i rebooted, and volia! it was working again..
it cause a whole bunch of strange issues..when my father would click on a link in thunderbird.. it woudl do nothing. i had made firefox the default browser.. even in control panel, non-microsoft.. you can chose..
some programs wouldnt work, because it relies on ie...
fixed em all!

thanks again so much!

pj



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