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Xbox live accounts being hacked?


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#1 Scraggles

Scraggles

    RootLeak

  • Joined: 11-September 03
  • Location: Troy, New York

Posted 04 November 2011 - 21:20

I woke up this morning to check my bank account(payday) and realized my total balance was smaller than my expected paycheck. I clicked to look further into the account and found that I was billed almost 80$ from microsoft. I immediately got on the phone with them. While on hold I checked my email to find 4 emails from them. 3 regarding points purchases, and a 4th titled 'Account Switch Confirmation'. That email stated that my region was successfully changed to Russia from the US.

Well. Currently Microsoft locked my account, pending an investigation. I've found that 4 of my friends also had their information stolen and used last night. I'm in New York, 2 are in the same town as me, 1 in maine, and 1 in california.

Microsoft claims the investigation will take roughly 25 days. I'm ****ed. They claim I'll be 'compensated'. I'm planning on getting my money back, and terminating any financial connection I have with them. If they were half a decent company would compensate me immediately. They guy claimed 'Well we have to make sure you didn't do it.' A) he could see that my xbox was used from the US last night. B) Another xbox with a matching serial number was accessed from Russia at about 7am. Then at 10am the SAME xbox was accessed from New York again. I told him "Well spaceman, I have to use more primitive forms of travel and as of right now it is impossible for a middle class new yorker to travel that fast."

While he found that funny, 25 ****ing days. I'd highly suggest that if you don't purchase stuff on a daily basis on xbox live, remove your credit card information just to be safe.


#2 Paul Ferson

Paul Ferson

    Neowinian

  • Joined: 08-September 09
  • Location: Northern Ireland
  • OS: Windows 7 Ultimate
  • Phone: Sony Xperia Z

Posted 04 November 2011 - 22:11

By any chance did you play FIFA 12? it's not Microsoft who are to blame - it seems to be a vulnerability with EA's online system and FIFA 12 in particular. It's happened before and people have reported someone playing FIFA 12 on the console. Unfortunately, the lock-out is part of Microsoft's policy but they will refund you, so no worries there.

#3 OP Scraggles

Scraggles

    RootLeak

  • Joined: 11-September 03
  • Location: Troy, New York

Posted 04 November 2011 - 23:59

No. I haven't played fifa at all. Last night I played Rocksmith, and Alan Wake. Today, this. When I logged on it said I had played Battlefield 3, which I don't even own.

#4 mattmatik

mattmatik

    formerly soLoredd

  • Joined: 25-November 03
  • Location: California

Posted 05 November 2011 - 00:03

I was victim of this at the beginning of September. It's not just a FIFA 12 issue, I assure you. Not sure what is going on. I ended up with $140 in refunded money from Microsoft and made a new gamer tag...and never put my CC info on LIVE again.

#5 DR3AMxCATCHER

DR3AMxCATCHER

    Conflict Will Arise But The Faithful Will Survive

  • Joined: 09-December 06
  • Location: Spring, Texas
  • OS: Windows 8
  • Phone: iPhone 5

Posted 05 November 2011 - 02:30

I got hacked back in September and had about $110 in charges added against me. Not sure what really happened, but Microsoft did confirm I was hacked and I removed all my information my old accounts. I also got a few months of Xbox Live as compensation for what happened.

#6 Skin

Skin

    Neowinian

  • Joined: 11-April 07

Posted 05 November 2011 - 02:42

guess maybe what happened to Sony also happened on a scale to MS... but they are treating them as one-offs and laying low.

#7 Rooster69

Rooster69

    PITA

  • Joined: 01-May 11

Posted 05 November 2011 - 03:03

guess maybe what happened to Sony also happened on a scale to MS... but they are treating them as one-offs and laying low.


Not even close. Peoples accounts are being compromised either through third party applications/companies that maintain individuals account information they put in or poor password strength. Sony was down right hacked, Microsoft is not responsible for third parties or stupid.

#8 DR3AMxCATCHER

DR3AMxCATCHER

    Conflict Will Arise But The Faithful Will Survive

  • Joined: 09-December 06
  • Location: Spring, Texas
  • OS: Windows 8
  • Phone: iPhone 5

Posted 05 November 2011 - 03:19

Not even close. Peoples accounts are being compromised either through third party applications/companies that maintain individuals account information they put in or poor password strength. Sony was down right hacked, Microsoft is not responsible for third parties or stupid.


I wouldn't go as far as stupid. Microsoft isn't perfect, they do have flaws in that system which they've admitted to me over the phone. I would also state that I have many different passwords, even though that might not make any difference. It is what it is and my issue got resolved fairly quickly.

#9 OP Scraggles

Scraggles

    RootLeak

  • Joined: 11-September 03
  • Location: Troy, New York

Posted 05 November 2011 - 03:23

I wouldn't go as far as stupid. Microsoft isn't perfect, they do have flaws in that system which they've admitted to me over the phone. I would also state that I have many different passwords, even though that might not make any difference. It is what it is and my issue got resolved fairly quickly.

How long did it take. I've got bills to pay and I can't wait '25 days' unless Microsoft is willing to pay any late fees.

#10 BajiRav

BajiRav

    Neowinian Senior

  • Joined: 15-July 04
  • Location: Xbox, where am I?
  • OS: Windows 8.1, Windows 8
  • Phone: Lumia 920

Posted 06 November 2011 - 13:42

I am not blaming the hack on you but why in the world would you directly link any online transaction directly to your bank account! (I am guessing debit card?) If you can't get a credit card, use the points card etc.

About account hack, have you checked your Windows Live account? Is it hacked or still in your control?

#11 OP Scraggles

Scraggles

    RootLeak

  • Joined: 11-September 03
  • Location: Troy, New York

Posted 06 November 2011 - 14:51

I am not blaming the hack on you but why in the world would you directly link any online transaction directly to your bank account! (I am guessing debit card?) If you can't get a credit card, use the points card etc.

About account hack, have you checked your Windows Live account? Is it hacked or still in your control?


The account is still in my control however Microsoft locked it down now. The person changed everything to Russian. They changed my address but they never changed my password.

#12 andy2012

andy2012

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  • Joined: 22-October 11

Posted 06 November 2011 - 14:56

by no means am i telling any granny to suck eggs but make sure where you use your windows live account address change the passwords on those sites also.

#13 Timan

Timan

    Fade Away...

  • Tech Issues Solved: 8
  • Joined: 21-October 01
  • Location: Virginia, USA

Posted 06 November 2011 - 15:00

This is going on ALOT recently, and ms hasn't said crap about it.

http://www.neogaf.co...ad.php?t=451055

#14 OP Scraggles

Scraggles

    RootLeak

  • Joined: 11-September 03
  • Location: Troy, New York

Posted 06 November 2011 - 15:07

I think we need to band together and inform the big sites/magazines so maybe ms will do something about it.

#15 Amerk_5

Amerk_5

    Neowinian

  • Joined: 29-April 03

Posted 06 November 2011 - 15:19

Happened to my wife's account too. MS refunded 2 of the 3 charges for points but couldn't refund the 3rd because some of the points had been spent. We knew that it couldn't have been one of the kids because we were at our one son's football game. While MS did their own 25 day investigation we went to the bank to get a new debit card and dispute the charge that they didn't refund. The bank dealt with MS and the bank refunded the 3rd charge. Then after MS finished their investigation and unfroze our account, 2 weeks later that bank had them refreeze it because apparently they were still doing their own investigation. But MS did give us 2 codes for 2 months of Live for free.