Posted 04 November 2011 - 21:20
I woke up this morning to check my bank account(payday) and realized my total balance was smaller than my expected paycheck. I clicked to look further into the account and found that I was billed almost 80$ from microsoft. I immediately got on the phone with them. While on hold I checked my email to find 4 emails from them. 3 regarding points purchases, and a 4th titled 'Account Switch Confirmation'. That email stated that my region was successfully changed to Russia from the US.
Well. Currently Microsoft locked my account, pending an investigation. I've found that 4 of my friends also had their information stolen and used last night. I'm in New York, 2 are in the same town as me, 1 in maine, and 1 in california.
Microsoft claims the investigation will take roughly 25 days. I'm ****ed. They claim I'll be 'compensated'. I'm planning on getting my money back, and terminating any financial connection I have with them. If they were half a decent company would compensate me immediately. They guy claimed 'Well we have to make sure you didn't do it.' A) he could see that my xbox was used from the US last night. B) Another xbox with a matching serial number was accessed from Russia at about 7am. Then at 10am the SAME xbox was accessed from New York again. I told him "Well spaceman, I have to use more primitive forms of travel and as of right now it is impossible for a middle class new yorker to travel that fast."
While he found that funny, 25 ****ing days. I'd highly suggest that if you don't purchase stuff on a daily basis on xbox live, remove your credit card information just to be safe.