U.S. Airways said they are standing by their decision not to refund money for tickets purchased by a woman diagnosed with terminal breast cancer.
Lynn McKain and her family had purchased five round-trip tickets earlier this year to Belize. The dream trip was booked after she had been cleared of breast cancer. However, she was recently diagnosed with stage four breast cancer and her doctor ordered her not to travel, according to a report on WUSA.
When the McKain family asked for a refund on their $4,200 tickets, the airline refused, explaining that the tickets were nonrefundable.
“We are so sorry to hear about the situation with Mrs. McKain and we empathize with her,” U.S. Airways spokesperson Liz Landau told Fox News & Commentary.
WUSA reported that McKain provided letters and medical documentation to the airline proving that she was not able to travel, but so far – the airline has refused to budge.
Outrage is growing online. A blogger at The Right Sphere called the airline’s decision “cold, heartless and just plain mean.”