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Posted 23 December 2011 - 21:07
Posted 23 December 2011 - 21:14
Posted 23 December 2011 - 21:15
Posted 23 December 2011 - 22:05
First of all Openreach is operated completely separate from BT (see more information @ wiki).
This would explain why BT and Sky customers have near the same date for line installations.
As for resolving your problem. I always find going to the top works well. The CEO of OpenReach is Olivia Garfield.
Shoot her a polite email at olivia[DOT]garfield[AT]openreach[DOT]co[DOT]uk
Posted 23 December 2011 - 22:19
Posted 23 December 2011 - 22:26
Posted 23 December 2011 - 22:26
Openreach is a part of the BT Group and handles the infrastructure but it operates seperately of BT Residential and Business wings which deliver the services (telephony and internet connectivity).
In answer to your question could it be that appropriate cabling was not used when the properties were originally connected to make the compatiable with the infinity service?
Posted 24 December 2011 - 15:36
Posted 24 December 2011 - 17:43
Posted 24 December 2011 - 17:53
Posted 24 December 2011 - 19:58
I'd just like to butt in there. My family is with Virgin Media, and their throttling isn't that bad. We're on the 50Mb package (their second-fastest one), and only our upload speed is subject to throttling, and it's a pretty generous allowance; 6,000MB between 3pm and 8pm. Outside of those times, there's no limits at all. If we go over the limit (which we never have yet), the upload speed goes from 5Mb to 1.5Mb for five hours, which is still more than enough. On the 100Mb package, there's no throttling whatsoever. See the whole chart here: http://www.virginmed...le-fu-large.jpg
I suspect Virgin would be much better quality (shame about Virgin's throttling).
Posted 24 December 2011 - 21:27
Posted 24 December 2011 - 21:46
No, the BT Infinity question was completely separate to what was originally said. The reason I brought it up (we are going with BT Broadband as we cannot select BT Infinity) was because I thought the BT Infinity route could actually solve the problem, at least, on the internet side of things as the BT Infinity box connects directly with the BT Exchange via Fibre optic links. The question was aimed at someone who has an idea of how the setup is done and if it was feasible,
Posted 24 December 2011 - 22:26
Infinity runs on the same copper wire, so if there's issues with that then you won't be able to get Infinity either. For instance in my house the phone lines are underground, and run to a green box at the end of the street. This green box and all the others are connected to a bigger green box which serves all of the village, and this is where Infinity fibre is wired to. So I'm approximately 800m straight line to the infinity green box but I get max infinity speeds.
Has anyone in your new houses got a working phone line yet?
Posted 24 December 2011 - 23:12