9 replies to this topic

[warwagon]

GoToManage : How to put each support session on it's own monitor!

So tonight I was working on 2 laptops on my repair desk, but I hate working on laptop keyboards and mice, so I usually just install Gotomanage on them and remote in from my main desktop. As you know GoToManage allows 8 support sessions at once, but you have to flip between them. I have 4 monitors on my desktop and have always wanted to be able to support a different client fullscreen on each of my 4 monitors.

As Steve Jobs would have said .. "I finally cracked it"

Turns out, if you run GoToManage sandboxed with sandboxie it will open GoToManage a 2nd time, but this time in the sandbox but not kick you out of your current session. You can also open up a bunch of them. I created 3 separate sandboxes and ran GoToMange in all 3, and I now am remotely connected into 3 computers 1 on each of my 3 monitors on my desk (the 4th is a small one above)

HOW COOL IS THAT!!!

Sandboxie
http://www.sandboxie.com

[MidnightDevil]

Well done!

[episode]

Or you could just use logmein and drag the different ff/ie windows to the other screens/areas.

[warwagon]

episode, on 24 January 2012 - 12:51, said:

Or you could just use logmein and drag the different ff/ie windows to the other screens/areas.

Could do that but I have a very large customer base setup on gotomanage

[Shaun]

Or you could use www.join.me and drag it to a specific screen. It's also free unlike gotomanage

[+littleneutrino]

I actually just started using Go to Manage at work in December and found this VERY useful when I am working with more that one client at a time.

[warwagon]

Shaun, on 26 January 2012 - 13:33, said:

Or you could use www.join.me and drag it to a specific screen. It's also free unlike gotomanage

With Join.me

Can I reboot the remote computer and have it automatically reconnect?
Can I tell the remote computer to reboot into safe mode and then reconnect me?
Can I set up unattended support sessions so I can automatically connect to a customers computer?
Can I get a full set of system info about the remote machine?

[Shaun]

Nope, I guess that's what you get for free. If you just need to get onto a PC to do some work without software being preinstalled (supporting a new item) then this would be great.

[Shaun]

whats the "Sandboxie" at the bottom of your post for?

[warwagon]

Shaun, on 26 January 2012 - 16:19, said:

whats the "Sandboxie" at the bottom of your post for?

It's the link to the sandbox application I used to sandbox the multiple instances of gotomanage.