Screening Test

[shasultan]

I have to make this stupid screening test for a company i cant name. I need help to fill in the answers and see what the majority of people answer so i can change the question and also it gives a insight how people think. it will only take 5 minutes to answer please do participate as this will really help me out. Remember the scenario is your applying for a sales advisor, like most people they lie to get in, so you can do this as well. this will give me a better understanding what people say. Thank you for those that are taking part :)

TO answer just put the question number and the answer next to it, example; Q1A, Q2B etc

Q1. As a sales advisor u have to ensure the store is clean, a colleague complains of a bad back and sometimes asks to be excused from moving the price displays around. today they ask u if u would mind dealing with this again as their back is stiff. DO YOU:

A. Agree to do this, on the condition that they speak to their line manager about this part of the role.

B. Agree to do this, and tell them to feel free to ask u in the future.

C. Agree to do this, but discuss a different way to share out the store duties that take their bad back into account.

Q2. A customer comes in to cancel a contract. The Phone was their mothers who passed away recently and each bill is an upsetting reminder. The is one month left on the contract. However, you are not authorized to cancel contracts and your manager is away until tomorrow. How do you approach this?

A. Make this issue your main priority and try to solve this today.

B. Apologise to the customer, and ask if they would be happy to let the contract expire as this approach may be quicker.

C. Refer the issue to your manager as a priority and get on with your daily activities.

Q3. A customer returns to the store to take back a faulty handset. There are particular procedures that you need to follow to process this correctly. However, the customer is in a rush and ask you abruptly if you hurry up and just give them their money back. How would you approach this?

A. I would ask my manager for their advice in how to process the query most efficiently.

B. I would apologise to the customer that it is taking so long, but stick to the procedures.

C. I would want to make sure the customer had a good experience, so look to only do the important tasks.

Q4. There is a long queue of customers waiting to be served. You're currently serving a customer who is asking a lot of technical questions about a phone they may want to buy. What do you do?

A. Briefly answer the customers questions before asking them if they would like to buy the phone, so that you can move on to serving other customers.

B. Give the customer some technical documentation to read that will help answer their questions, fressing you up to serve other people.

C. Focus on serving this customer and answer their questions untill they are satisfied that they have the information they need to make a decision.

Q5. A customer you know well comes to the door of the store as you are locking up. They want to upgrade their phone and want you to do this for them now, but you've just reached the end of your shift. Upgrade can be made by the customer via the phone, but these can take more time. What do u do?

A. Return to the shop floor to upgrade their phone for them while they wait.

B. Explain that they could upgrade their phone by calling customer services directly.

C. Tell them you'll upgrade their phone as a priority if they can come back tomorrow.

Q6. You have been talking to a customer in store about a phone that they seem quite interested in buying. You have given them all the necessary details, but so far this hasn't resulted in a sale. What do u do next?

A. Ask the customer it there is anymore information they feel they need to know about the phone.

B. Decide to ask them directly whether they are interested in buying the phone.

C. Wait for the customer to say that they want to buy the phone, as you dont want to frustrate them.

Q7. How would people you have worked with before describe you?

A. Someone who is very creative

B. Someone who is very efficient

C. Someone who is very persuasive

Q8. When other around you are being negative, how are you normally affected?

A. It doesnt affect me, as get on with things and can ignore it.

B. It can bring me down and sometimes can make me feel less positive.

C. It makes me frustrated, as i want them to be more positive.

Q9. Your team asked to do some extra duties at the end of the shift today. You worked hard and finished the tasks you were allocated, but notice a number of other team members still have more to do. DO YOU;

A. Spend a few extra minutes helping out the other team members to lighten their load.

B. Stay to help the others until all task have been finished.

C. Ask your manager whether she would like you to stay or whether you are ok to leave.