176 replies to this topic 1 votes

[Paul Ferson]

Detection, on 11 April 2012 - 15:40, said:

Theres something wrong with your line or router, that ping is ridiculous and you should be getting at least 30x that download speed if not more
http://www.speedtest.bbmax.co.uk/

One restart later, and here are my results from both:
Date of Speed Test: 2012-04-11 16:45:54 Download Speed: 680 kbps (85 KB/sec transfer rate) Upload Speed: 6828 kbps (853.5 KB/sec transfer rate)



Ridiculous, to be honest. I've had nights where it's absolutely silky smooth as well, which makes it even more frustrating to me.

[Detection]

vanx, on 11 April 2012 - 15:44, said:

To each their own. I personally do not like when ISPs get you to re-contract. I prefer maximum flexibility in an event of wanting to jump to another provider or cancel service altogether.

Yea but they're not making you re-contract for nothing, your getting double your current speeds which are pretty damn fast as they are.

Plus, if you were looking to go with BT for the first time, you would have to sign the same contract.

[Shaun]

Paul Ferson, on 11 April 2012 - 15:38, said:

Do you have a noise filter on the line?

[Paul Ferson]

Shaun, on 11 April 2012 - 15:47, said:

Do you have a noise filter on the line?

Yeah, I do. It's really not normal.

[Detection]

Paul Ferson, on 11 April 2012 - 15:47, said:

One restart later, and here are my results from both:
Date of Speed Test: 2012-04-11 16:45:54 Download Speed: 680 kbps (85 KB/sec transfer rate) Upload Speed: 6828 kbps (853.5 KB/sec transfer rate)



Ridiculous, to be honest. I've had nights where it's absolutely silky smooth as well, which makes it even more frustrating to me.

Many people have their problems with BT Infinity resolved overnight by talking to the mods here
http://community.bt.com/

Great set of mods who bend over backwards to help once you explain your problem

[Detection]

Paul Ferson, on 11 April 2012 - 15:48, said:

Yeah, I do. It's really not normal.

You don't use a filter with Infinity, it goes from the main box to the openreach modem to your router to your PC

[Paul Ferson]

Detection, on 11 April 2012 - 15:50, said:

You don't use a filter with Infinity, it goes from the main box to the openreach modem to your router to your PC

Then I guess I don't. I have an ADSL filter on the line, if I remember correctly. Thanks for the tip with the BT community as well!

[Detection]

Paul Ferson, on 11 April 2012 - 15:54, said:

Then I guess I don't. I have an ADSL filter on the line, if I remember correctly. Thanks for the tip with the BT community as well!

They should sort it for you, but yea, I would remove the filter from any sockets in the house and check that just having it connected like this:

New Infinity BT Master Socket > Openreach box > router > PC

See how you get on there

[Biohead]

Do you have that Huawei HG612 Openreach modem (not the router, the VDSL modem).

They're known to fail in this way and as such have been replaced by newer 2B and 2V revisions (Should be sticker on the back which says if you have a 2x revision) and also Openreach are now providing modems manufactured by ECI (Although I think this depends on whats in the cabs rather than because of the Huawei's failing).

They get notoriously hot. Even the two newer versions aren't exactly reliable unfortunately.

[KSean]

Paul Ferson, on 11 April 2012 - 15:38, said:

If you get it, keep whatever router you have. I'm on Infinity, and the new router provided is shocking. We're meant to be getting speeds of up to 40mb, and I've had nights where I'm getting less than on conventional copper cable. I started loading Speedtest.net at the same time as I opened this post. Here's my result with BT Infinity right now. I'm not kidding, either. This is seriously the result I got. Excuse me while I restart my router.



Attempt 2

I'm on BT Infinity and whilst my problems aren't as bad as yours, I agree that their router is a joke. The WiFi just randomly decides to stop working about 3 times a day, and the whole connection (wired too) drops daily requiring a reboot. >_<

[Detection]

KSean, on 11 April 2012 - 16:01, said:

I'm on BT Infinity and whilst my problems aren't as bad as yours, I agree that their router is a joke. The WiFi just randomly decides to stop working about 3 times a day, and the whole connection (wired too) drops daily requiring a reboot. >_<

Yea I got rid of the Home Hub 3.0 after about a week of getting weird router crashes everynight around the same time, replaced it with my own and rarely goes down now

[Detection]

Biohead, on 11 April 2012 - 16:00, said:

Do you have that Huawei HG612 Openreach modem (not the router, the VDSL modem).

They're known to fail in this way and as such have been replaced by newer 2B and 2V revisions (Should be sticker on the back which says if you have a 2x revision) and also Openreach are now providing modems manufactured by ECI (Although I think this depends on whats in the cabs rather than because of the Huawei's failing).

They get notoriously hot. Even the two newer versions aren't exactly reliable unfortunately.

Just checked mine, its the 2B and doesn't seem to have any problems

[Biohead]

What happens to the speeds when you plug directly into the modem, bypassing the router? I think you need to set it up as a PPPoE connection, although as you've changed the router you'll know the settings yourself.
If you get the same poor speeds I'd bet your modem has started to fail.

[Detection]

Biohead, on 11 April 2012 - 16:08, said:

What happens to the speeds when you plug directly into the modem, bypassing the router? I think you need to set it up as a PPPoE connection, although as you've changed the router you'll know the settings yourself.
If you get the same poor speeds I'd bet your modem has started to fail.

I tried it quickly once and couldn't connect but I might have had a static Internal IP set on the PC so it would have been on the wrong range, I guess your PC would be given an external IP if it worked

Doesnt sound like a very safe thing to do though

[Biohead]

All you're doing is removing the router. As long as your firewall is up and running then it's just removing a potential piece of faulty equipment. If his speeds are still low then its either a fault with the 612 (Google HG612 overheating) or a problem on the line - both of which Openreach have to sort out.

As Paul says, he went off to restart the router. When he did another speed test, the results were still poor. To me, it's looking like its not more the router at fault but his actual internet connection.


It's like back when ADSL first came out, you pretty much needed an ADSL modem and a separate router as combo devices were rare and expensive. If there was only one computer in the house, you could plug the modem directly into it. No need for an internal network etc.