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Google Chrome has stopped working... on 64 bit Windows 7


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4 replies to this topic

#1 kiddingguy

kiddingguy

    ^ Nikki, my dreambabe!

  • Tech Issues Solved: 1
  • Joined: 09-September 03
  • Location: .nl
  • OS: Windows 8.1 Pro (twice)

Posted 18 April 2012 - 11:53

In 98% of the cases that I close Google Chrome I get a popup message that Chrome has stopped working.
Is my 64 bit Windows 7 the cause of this? (because I don't get this pop up on a Win 7 32 bit machine).

Any solutions for this from happening again?

Message is:

Problem signature:
Problem Event Name: BEX
Application Name: chrome.exe
Application Version: 18.0.1025.162
Application Timestamp: 4f86748b
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 02520a40
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1043
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt


#2 drtweak

drtweak

    Neowinian

  • Joined: 16-May 06

Posted 18 April 2012 - 12:01

Best (and easiest) thing to do is uninstall Chrome then delete the folders associated with it (by default they are located at C:\Users\your username\AppData\Local\Google\Chrome) then reinstall it. Also take a look at the extensions and plugins you are using and see if they are causing issues.

:)

#3 spacer

spacer

    I'm awesome

  • Joined: 09-November 06
  • Location: Connecticut, USA
  • OS: Windows 7
  • Phone: Nexus 4

Posted 18 April 2012 - 12:01

I use Chrome on my Windows 7 x64 machine without issue, so I don't think that's the root cause. You may want to try repairing or re-installing Chrome to see if that fixes your issue.

#4 OP kiddingguy

kiddingguy

    ^ Nikki, my dreambabe!

  • Tech Issues Solved: 1
  • Joined: 09-September 03
  • Location: .nl
  • OS: Windows 8.1 Pro (twice)

Posted 18 April 2012 - 12:16

@drtweak... good point to look at the extensions.
As it turns out... I think 'Kaspersky URL Advisor12.0.0.462' is the bad guy here.

Disabling this doesn't show the message any more at closing time.

#5 hooko22

hooko22

    Neowinian

  • Joined: 19-April 12

Posted 20 April 2012 - 12:18

In 98% of the cases that I close Google Chrome I get a popup message that Chrome has stopped working.
Is my 64 bit Windows 7 the cause of this? (because I don't get this pop up on a Win 7 32 bit machine).

Any solutions for this from happening again?

Message is:

Problem signature:
Problem Event Name: BEX
Application Name: chrome.exe
Application Version: 18.0.1025.162
Application Timestamp: 4f86748b
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 02520a40
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1043
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:

http://go.microsoft....88&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt


I also have win7 64bit system and have had difficulty with chrome. Never have any difficulty with ie and firefox though. Think I might have to go over my plugins.



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