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Posted

In 98% of the cases that I close Google Chrome I get a popup message that Chrome has stopped working.

Is my 64 bit Windows 7 the cause of this? (because I don't get this pop up on a Win 7 32 bit machine).

Any solutions for this from happening again?

Message is:

Problem signature:

Problem Event Name: BEX

Application Name: chrome.exe

Application Version: 18.0.1025.162

Application Timestamp: 4f86748b

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 02520a40

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1043

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

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Posted

Best (and easiest) thing to do is uninstall Chrome then delete the folders associated with it (by default they are located at C:\Users\your username\AppData\Local\Google\Chrome) then reinstall it. Also take a look at the extensions and plugins you are using and see if they are causing issues.

:)

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Posted

I use Chrome on my Windows 7 x64 machine without issue, so I don't think that's the root cause. You may want to try repairing or re-installing Chrome to see if that fixes your issue.

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Posted

@drtweak... good point to look at the extensions.

As it turns out... I think 'Kaspersky URL Advisor12.0.0.462' is the bad guy here.

Disabling this doesn't show the message any more at closing time.

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Posted

In 98% of the cases that I close Google Chrome I get a popup message that Chrome has stopped working.

Is my 64 bit Windows 7 the cause of this? (because I don't get this pop up on a Win 7 32 bit machine).

Any solutions for this from happening again?

Message is:

Problem signature:

Problem Event Name: BEX

Application Name: chrome.exe

Application Version: 18.0.1025.162

Application Timestamp: 4f86748b

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 02520a40

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1043

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

I also have win7 64bit system and have had difficulty with chrome. Never have any difficulty with ie and firefox though. Think I might have to go over my plugins.

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