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Windows 7 says not Genuine


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#1 vetneufuse

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Posted 01 May 2012 - 16:18

We built 4 workstations by hand for our developers. we purchased Windows 7 professional 64-bit OEM for all the systems, this past week 2 of them started saying they were not Genuine. Well, they are, each has its owne unique CD-key used for the install and they were activated just fine until now.

The copies where purchased through Newegg, so it was from someone who is reputable at least.

First attempt to fix, do the automated activation number, it comes back on both Install ID's and says it can’t activate.

Call Activation support, they say they cant do anything, they say to call Microsoft Genuine advantage, call them they say they are illegal copies, we explain to them they are purchased from Newegg, they are not illegal, and we have the receipts to prove it, they say basically tough and to try calling the activation support team "maybe" they can reactivate it, well that’s how we got to you!

Newegg is saying they don't sell pirated products, call Microsoft Genuine support..... *rips out hair*
how the #$%& do I get help with this, we have proof we bought it, we have unique keys, the OEM software was only ever installed once per machine, never moved, MS is basically saying screw you to us......


#2 +Nik L

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Posted 01 May 2012 - 16:20

Grey on exactly the same colour grey? I can't read this?

#3 The Laughing Man

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Posted 01 May 2012 - 16:25

Could not read the text until It was highlighted, I would try and get in touch with newegg corporate. Call up the usual channels and before the person on the other line says a work say "I would like to speak with your manager" Have all copies of recipts handy and order numbers" .
Don't take "my manager/supervisor is busy at the moment" crap either someone is always available to answer the call.

#4 roadwarrior

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Posted 01 May 2012 - 16:25

Yeah, you're basically screwed. That is what can happen when you buy OEM software instead of retail, since Microsoft can blame the seller, and the seller can blame Microsoft in a never ending cycle. With an OEM license, Microsoft will generally tell you to contact the computer manufacturer for support (oh wait, that's you in this case). Oops.

#5 OP vetneufuse

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Posted 01 May 2012 - 16:39

Grey on exactly the same colour grey? I can't read this?


what are you talking about?

#6 OP vetneufuse

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Posted 01 May 2012 - 16:41

Could not read the text until It was highlighted, I would try and get in touch with newegg corporate. Call up the usual channels and before the person on the other line says a work say "I would like to speak with your manager" Have all copies of recipts handy and order numbers" .
Don't take "my manager/supervisor is busy at the moment" crap either someone is always available to answer the call.


my text color was never changed, so no idea why you can't see it, maybe someone is messing with the CSS for this site agian?

we tried the talk to your supervisor line with MS and got the run around and never got above the phone person, which was obvioulsy outsourced call center people.... one person went as far as saying "I'm as far up as you can go"

#7 OP vetneufuse

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Posted 01 May 2012 - 16:44

Yeah, you're basically screwed. That is what can happen when you buy OEM software instead of retail, since Microsoft can blame the seller, and the seller can blame Microsoft in a never ending cycle. With an OEM license, Microsoft will generally tell you to contact the computer manufacturer for support (oh wait, that's you in this case). Oops.


that whole thing is BS though, because newegg was the seller... someone had to of invalidated our keys for some reason, its weird that two went out at the same time... it was perfect for almost 2 years now with no problems then a about a week ago, not Genuine anymore... someone did something, somewhere, a patch or something... which I'd blame on MS...

I had this same problem with the free version I got from MS after the beta... a year after the beta, my key was listed as invalidated at MS and it was telling me it was not genuine, called them they told me tough basically... and its the full retail version :angry: had to buy another copy even though this one was a gift from MICROSOFT of all people...

#8 Wakers

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Posted 01 May 2012 - 16:46

Also had this with one of my copies last week. It was pirated, despite being OEM. They said the key had been used over 300 times.

#9 Rigby

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Posted 01 May 2012 - 16:53

Newegg is usually really good about resolving problems, hate to see them not being more helpful but it sounds like Microsoft is the one who screwed up here. Just another example though of the pirates sitting back with no problems at all while the honest customers keep getting screwed with DRM and anti-piracy crap.

#10 ninja502

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Posted 01 May 2012 - 17:05

try uninstalling update kb971033 and reboot

#11 sagum

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Posted 01 May 2012 - 17:06

We built 4 workstations by hand for our developers. we purchased Windows 7 professional 64-bit OEM for all the systems, this past week 2 of them started saying they were not Genuine. Well, they are, each has its owne unique CD-key used for the install and they were activated just fine until now.

The copies where purchased through Newegg, so it was from someone who is reputable at least.

First attempt to fix, do the automated activation number, it comes back on both Install ID's and says it can’t activate.

Call Activation support, they say they cant do anything, they say to call Microsoft Genuine advantage, call them they say they are illegal copies, we explain to them they are purchased from Newegg, they are not illegal, and we have the receipts to prove it, they say basically tough and to try calling the activation support team "maybe" they can reactivate it, well that’s how we got to you!

Newegg is saying they don't sell pirated products, call Microsoft Genuine support..... *rips out hair*
how the #$%& do I get help with this, we have proof we bought it, we have unique keys, the OEM software was only ever installed once per machine, never moved, MS is basically saying screw you to us......


If you can get a written quote from Microsoft stating that the keys are not valid, you can hand that to newegg and ask them to replace the software with valid versions. They shouldn't argue the fact that Microsoft are then giving you written proof that they've mis-sold the license. If they argue the fact, tell them you want a written statement from them and that you'll be contacting your legal team with regards to the matter.

You'll then have two documents. One from the owners of the software and licenses, and the reseller as well as your proof of purchase.

Not sure of your laws with regards to sales of items, but here in the uk, anything that is sold has to be fit for its purpose. Microsoft is telling you via activation that the key isn't fit for its purpose (ie for use on the computer). It'd be newegg who'd you've need to contact and have them fix the issue. With the said letter from Microsoft, you'd be able to argue that they (newegg) need to sort it out, legally if need be.

#12 butilikethecookie

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Posted 01 May 2012 - 17:06

Activate the product by phone. It's a call number you read off to the machine and then it gives you a new key.

I did this 2 days ago when I replaced my motherboard. I'm running 7 Ultimate.

#13 sagum

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Posted 01 May 2012 - 17:09

Activate the product by phone. It's a call number you read off to the machine and then it gives you a new key.

I did this 2 days ago when I replaced my motherboard. I'm running 7 Ultimate.



Thats only if the hardware hash changes on the activation.

OP already stated that he's tried the activation number and that they've told him the keys are illegal.
He's never going to be able to use them keys again, they've been blacklisted by Microsoft.

#14 ndoggfromhell

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Posted 01 May 2012 - 17:11

Happened to me at home... I know for a fact I received the disc from Newegg, installed once with that key, then hid it in my desk drawer. No one else could have possibly gotten the key from the disc or the computer. (No malware or spyware... behind a pretty secure firewall) About a week ago it said it failed Windows Genuine Validation. After hours on the phone, I just decided to install an activator and be done with it. I have to pirate my own legit copy.

#15 Geoffrey B.

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Posted 01 May 2012 - 17:21

just because you hide the key does not mean it was not used by a pirate. The pirates know the algorithm and can create as many "legit" keys as they want. eventually they are going to use one that has been used before.

I would just try forcing the activation again either by phone or just by running the activation script again.