39 replies to this topic

[rlculver]

Hi,

A friend of mine has just been given a Virgin Media Super Hub (VMDG480). Is it possible for him to just connect this into his Virgin Media connection? ( He has an old Modem provided by blueyonder many years ago!)

Will any settings need to be changed?

Thanks

[Detection]

Plug it in ? Probably the quickest way to find out !

[~Johnny]

Assuming he received it direct from Virgin on his account, then it should be simple plug & play.

[]EGG[]

depends if he was given it by Virgin media or via 'a friend' - it will need to be activated by a Virgin engineer but speaking as one with knowledge the hub is unfortunately a giant POS that's the bane of many users lives - just read the Virgin media forums to see what I mean

[SongHyeonDeok]

If Virgin Media provided him with it, assuming they did since they're upgrading everyone's area. Just plug it in and it'll work fine - if you have faults, it's the crappy modem, try upgrading the firmware.

If provided by a friend, it won't work, Virgin stop you switching modems with people I believe.

[Jub Fequois]

The SuperHub sucks, but yes, chances are that it will work. I got a VMNG300 from a friend that was upgraded to the SuperHub and they transferred it to my account. No problem what so ever. I've heard many stories of that not being the case, though, so I might have gotten lucky.

[TheDisneyMagic]

Technically if it wasn't issued to you by Virgin Media then you shouldn't plug it in as A you are not allowed to plug unauthorised items in to the cable socket on your wall. I know it is a Virgin Superhub but unless send from them it is not authorised and B if it was someone else' it will probably have been disabled on the Network now. If you want to upgrade to a newer modem your best bet if just give them a call and say your modem is having problems. Usually they will run a few tests then send a new one in the post.

[+cooky560]

If you get a superhub, don't use it, the old modems they supplied are capable of 100mbs and the routers inside the superhub make a virus ridden Windows ME computer look stable

[n_K]

cooky560, on 06 May 2012 - 10:50, said:

If you get a superhub, don't use it, the old modems they supplied are capable of 100mbs and the routers inside the superhub make a virus ridden Windows ME computer look stable

Not sure what modem you're talking about, but if you mean the ambit 2050 ones then no, they're capable of 20Mbps

[Pikey]

As I understand it , your better off using the SuperHub in 'modem only' mode and using your own router with it.

[n_K]

Ironically one of my reasons for leaving VM business was that if I wanted an upgrade, they forced you to have the superhub, you couldn't use your own router or anything, it HAD to be a superhub, and I told them I didn't want wifi or anything and they said 'NO, its a requirement'. Oh well, smart move I guess, gonna be paying £5/month less, having no traffic shaping/limiting AND having 6 times faster internet, not a bad deal!

[RevolverPanther]

its needs to be activated by a VM engineer, the bar code on the hub is mirrored with the customers details.

[limok]

There's an option in the superhub settings to use it as a modem only, no need to use the router functionality of it at all.

n_K, on 06 May 2012 - 11:41, said:

Ironically one of my reasons for leaving VM business was that if I wanted an upgrade, they forced you to have the superhub, you couldn't use your own router or anything, it HAD to be a superhub, and I told them I didn't want wifi or anything and they said 'NO, its a requirement'. Oh well, smart move I guess, gonna be paying £5/month less, having no traffic shaping/limiting AND having 6 times faster internet, not a bad deal!

[StevenNT]

cooky560, on 06 May 2012 - 10:50, said:

If you get a superhub, don't use it, the old modems they supplied are capable of 100mbs and the routers inside the superhub make a virus ridden Windows ME computer look stable

Not sure what your talking about. The VM Superhub works very well, I've had no problems with it and got mine a few months ago.

[u2_storm]

I've got the Superhub and didn't really want it but was told by the sales team it was the only option but if I put it in modem mode I could setup how I wanted it, and 6 months later it's still working fine!