My friend has a PC running Windows XP. He called me and said while he was on the internet, he lost his connection and since then has not been able to access the web. I went over and tried to trouble shoot the problem. After checking his connection and seeing that it was fine, I booted into safe mode, and in safe mode there is no problem connecting to the internet. I booted back into normal mode and cannot connect. I noticed that he was not running an antivirus program so that makes me suspiscious that it could be a virus, although the computer is behaving fine otherwise (no popups or messages or anything like that, and for the computers age it is running at the speed you would expect.
I installed Malwarebytes in safemode and ran it, but it didn?t find anything maliscious. I also wanted to do a system restore to an earlier time, but it was turned off all this time so there is no restore point to roll back to.
So the big question?what do you think the problem is? And short of doing a reformat which would really be a last resort because his PC has files all over the place, what is the next step in trying to rectify this problem. Other than this the PC seems to be running ok, so I would really like to avoid such a drastic measure.
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cosrocket
My friend has a PC running Windows XP. He called me and said while he was on the internet, he lost his connection and since then has not been able to access the web. I went over and tried to trouble shoot the problem. After checking his connection and seeing that it was fine, I booted into safe mode, and in safe mode there is no problem connecting to the internet. I booted back into normal mode and cannot connect. I noticed that he was not running an antivirus program so that makes me suspiscious that it could be a virus, although the computer is behaving fine otherwise (no popups or messages or anything like that, and for the computers age it is running at the speed you would expect.
I installed Malwarebytes in safemode and ran it, but it didn?t find anything maliscious. I also wanted to do a system restore to an earlier time, but it was turned off all this time so there is no restore point to roll back to.
So the big question?what do you think the problem is? And short of doing a reformat which would really be a last resort because his PC has files all over the place, what is the next step in trying to rectify this problem. Other than this the PC seems to be running ok, so I would really like to avoid such a drastic measure.
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