yeah same thing. A greeter cannot touch you to stop you. This sucks but she should of just gave the lady two verbal warnings then let her through. If there was a problem call a superviser.
She didn't touch the customer to stop her, the customer nearly pushed her over and she grabbed onto the nearest object to attempt to balance herself.
Next time I see someone starting to fall I'm going to go out of my way to let them balance themselves on me, then sue them for assault.
You cant give someone slack just because she's old and she could have been hurt. Walmart faces daily lawsuits over less than an obvious case of age discriminiation that would come from her getting some slack just because she's old. There is a reason big corperations don't show slack and stick to the letter with their policies.
Grabbing something when you feel you are going to fall is a natural, it just so happens that the customer who pushed up against her was the closest thing to grab onto. The customer started the incident, the employee didn't do anything anyone else wouldn't do if put in the same situation.
Go ahead, stand there and let someone push you over, if you even attempt to grab a hold of anything nearby, they are not responsible for the damages caused, you are.