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Posted 03 August 2012 - 13:15
Posted 03 August 2012 - 14:53
Posted 03 August 2012 - 16:18
So I'm guessing DNS resolution is working through the VPN?
Mail has fields for both Internal and External servers when using Exchange connections. Are those set to the same server?
Posted 03 August 2012 - 16:41
Posted 04 August 2012 - 04:37
Posted 04 August 2012 - 04:48
Sounds like a DNS problem? My work Mac has trouble switching DNS when I come home. I have to manually remove the work DNS (that it gets via DHCP on wifi in both locations). Your client's case doesn't sound as extreme as mine but something similar.
After doing some testing, the user was not able to get to the OWA address using mail.domain.com from a web browser over VPN. So we tried just the IP address and it worked. So when I changed it in the mail preferences, I was able to send mail and I received it on my end. The problem now is that mail does not download. I told the user to leave the mail app open as when I tested in the office, it took a few minutes before mail started to download but I don't think mail will come in.
Any other suggestions?