dylan.cordeiro Posted August 26, 2012 Share Posted August 26, 2012 It simply turns off the screen rather than shutting off the entire computer (fans and all components remain on and kill the battery of the laptop). I always have to manually press the power button after shutting it off normally to ensure it is completely powered down. Thank you in advance for your responses. I am running Windows 7 I am properly shutting it down but it simply won't turn the entire computer off. The fans remain on but the screen turns off. I haven't disabled any of the shutdown/sleep buttons. They are still there; it simply won't turn off when I click them. It goes through the process of shutting down but doesn't work. The screen goes black but all of the internal components remain on. Link to comment Share on other sites More sharing options...
ttterminator Posted August 26, 2012 Share Posted August 26, 2012 Uninstall any mcafee thing if you have on the computer. Reboot and try again. If that doesn't help disable services from msconfig after checking the box for hide microsoft services. Reboot Twice and lemme know if that helps. Link to comment Share on other sites More sharing options...
jnelsoninjax Posted August 26, 2012 Share Posted August 26, 2012 Go to command prompt and type the following command: powercfg ?wake_armed This will list all devices that are currently able to wake the system, start disabling the devices listed in the device manager like this: Link to comment Share on other sites More sharing options...
dylan.cordeiro Posted August 26, 2012 Author Share Posted August 26, 2012 Go to command prompt and type the following command: powercfg ?wake_armed This will list all devices that are currently able to wake the system, start disabling the devices listed in the device manager like this: That command did not work; it said "Invalid Parameters" Link to comment Share on other sites More sharing options...
jnelsoninjax Posted August 26, 2012 Share Posted August 26, 2012 Sorry! The code is: powercfg -devicequery wake_armed Link to comment Share on other sites More sharing options...
mduren2445 Posted August 26, 2012 Share Posted August 26, 2012 also go to the event veiwer (control panel/computer administration) and check and see if something is hanging or causing the problem Link to comment Share on other sites More sharing options...
cybertimber2008 Posted August 26, 2012 Share Posted August 26, 2012 Update the following drivers: Chipset Graphics And make sure ACPI hasn't been disabled. Link to comment Share on other sites More sharing options...
ttterminator Posted August 26, 2012 Share Posted August 26, 2012 This happens when services are not closing and something is stopping that to happen. And i work in IT Support so i know all that, just so you know. But make sure you don't have mcafee. Link to comment Share on other sites More sharing options...
Shane Nokes Posted August 26, 2012 Share Posted August 26, 2012 This happens when services are not closing and something is stopping that to happen. And i work in IT Support so i know all that, just so you know. But make sure you don't have mcafee. Lots of us work in IT support. While I haven't suggested anything here yet, that doesn't mean that just one of us is right or wrong. It can be a combination of things. That said, it sounds like other things mentioned earlier, a system service or driver not allowing the machine to enter into a sleep or shutdown mode. I would recommend doing the devicequery as mentioned earlier. It will probably point out some problematic devices for when it comes to sleep & shutdown. Link to comment Share on other sites More sharing options...
ttterminator Posted August 26, 2012 Share Posted August 26, 2012 Lots of us work in IT support. While I haven't suggested anything here yet, that doesn't mean that just one of us is right or wrong. It can be a combination of things. That said, it sounds like other things mentioned earlier, a system service or driver not allowing the machine to enter into a sleep or shutdown mode. I would recommend doing the devicequery as mentioned earlier. It will probably point out some problematic devices for when it comes to sleep & shutdown. Well nice then. GOOD FOR YOU. And having said that, the computer resist to shut down when services don't stop, and you are right ' it can be a combination of things'. Can be caused by viruses, programs, antivirus. So keep yourself busy all day buddy. Link to comment Share on other sites More sharing options...
dylan.cordeiro Posted August 26, 2012 Author Share Posted August 26, 2012 This is what happened when I used the command you all recommended. Link to comment Share on other sites More sharing options...
jnelsoninjax Posted August 26, 2012 Share Posted August 26, 2012 Well that means that no hardware is causing the computer to wake. It must be a software issue. As others have suggested have you disabled your a/v program and seeing it shuts down? Link to comment Share on other sites More sharing options...
Shane Nokes Posted August 26, 2012 Share Posted August 26, 2012 Well nice then. GOOD FOR YOU. And having said that, the computer resist to shut down when services don't stop, and you are right ' it can be a combination of things'. Can be caused by viruses, programs, antivirus. So keep yourself busy all day buddy. No attitude is needed. I was pointing out that there's not an objective right answer without collecting more data. Especially when you don't know what software the user has installed and you're already telling them what to uninstall without even knowing if they have it installed. First thing you do with any issue. Collect data, then start working on the problem once you have an informed view of the situation. Randomly guessing is rarely going to help. You are right about the case where services can prevent sleep & shutdown, which usually shows up when you try to do it as a "This program is preventing shutdown" message. I'll ask about that and we'll see if that's the case. ;) Agreed with jnelsoninjax, looks like it's not hardware then. At this point it could be a few things. When you're going into shutdown does it ever show something hanging like the dialog that says something similar to "This program is preventing shutdown" if you sit and peek at it for a bit? At this point I'm wondering about drivers...one of them could be hanging when you try to shutdown. I was having this issue recently with an old TV tuner, but it was actually causing a crash on shutdown... :( Link to comment Share on other sites More sharing options...
ttterminator Posted August 26, 2012 Share Posted August 26, 2012 No attitude is needed. I was pointing out that there's not an objective right answer without collecting more data. Especially when you don't know what software the user has installed and you're already telling them what to uninstall without even knowing if they have it installed. First thing you do with any issue. Collect data, then start working on the problem once you have an informed view of the situation. Randomly guessing is rarely going to help. You are right about the case where services can prevent sleep & shutdown, which usually shows up when you try to do it as a "This program is preventing shutdown" message. I'll ask about that and we'll see if that's the case. ;) Agreed with jnelsoninjax, looks like it's not hardware then. At this point it could be a few things. When you're going into shutdown does it ever show something hanging like the dialog that says something similar to "This program is preventing shutdown" if you sit and peek at it for a bit? At this point I'm wondering about drivers...one of them could be hanging when you try to shutdown. I was having this issue recently with an old TV tuner, but it was actually causing a crash on shutdown... :( No attitude is needed. I was pointing out that there's not an objective right answer without collecting more data. Especially when you don't know what software the user has installed and you're already telling them what to uninstall without even knowing if they have it installed. Who showed attitude??? First thing you do with any issue. Collect data, then start working on the problem once you have an informed view of the situation. Randomly guessing is rarely going to help. You are right about the case where services can prevent sleep & shutdown, which usually shows up when you try to do it as a "This program is preventing shutdown" message. I'll ask about that and we'll see if that's the case. ;) Collect data, if someone knows what is the cause of that issue so why poke your nose to collect data. Maybe that's why i said 'IF' you have Mcafee. When you're going into shutdown does it ever show something hanging like the dialog that says something similar to "This program is preventing shutdown" if you sit and peek at it for a bit? 'dylan.cordeiro' This never happens, so don't waste your time on that. ;) Link to comment Share on other sites More sharing options...
Ci7 Posted August 26, 2012 Share Posted August 26, 2012 did you try to boot on safe mode and see if Windows can shutdown correctly? if it does it would be an application software driver if not , would guess your installation is hosed at his point :| Link to comment Share on other sites More sharing options...
Yusuf M. Veteran Posted August 28, 2012 Veteran Share Posted August 28, 2012 Cleaned Link to comment Share on other sites More sharing options...
dylan.cordeiro Posted August 28, 2012 Author Share Posted August 28, 2012 I attempted to shut it down while in safemode and the issue still persisted. Any other ideas how to fix this? Link to comment Share on other sites More sharing options...
cybertimber2008 Posted August 28, 2012 Share Posted August 28, 2012 Edit: Ok I known the cmd said it wasn't hardware related but... Try unplugging your USB devices and network connection and try shutting down. Maybe something has a network share open? or maybe a USB device is hanging? If no dice From another known good computer burn a copy of Windows Defender Offline to CD or flash drive. Power off your system, insert disk, boot up the system and scan it. If nothing shows up there... post a list of your installed software and try out DriverMax. Let's see what driver updates you have pending. Link to comment Share on other sites More sharing options...
dylan.cordeiro Posted September 1, 2012 Author Share Posted September 1, 2012 Still seems like it has not been solved. Shutting down and turning on sleep mode still hangs and does not complete. Link to comment Share on other sites More sharing options...
elmochamp Posted September 14, 2013 Share Posted September 14, 2013 To Ci7 about the safe mode thing. I'm having the same problems as mentioned for this thread. But its on a desktop I built myself. It was working perfectly for a month and then I moved now I am having these issues. I tried the safe mode thing and it worked the computer shutdown perfectly. But now how would I go about figuring out how to fix the application driver issue and more so which application it would be. (Sorry I'm really new to all of this stuff) Link to comment Share on other sites More sharing options...
elmochamp Posted September 14, 2013 Share Posted September 14, 2013 You know thats not what I mean. If you aren't going to give useful advice why bother...I just put a large amount of money into a system it would be nice to know how to get it to even sleep and start up properly... Link to comment Share on other sites More sharing options...
Hατz Posted November 30, 2015 Share Posted November 30, 2015 I have the same problem but with my desktop. This came up with cmd. What do I do now? Link to comment Share on other sites More sharing options...
Linkiq Posted April 15, 2016 Share Posted April 15, 2016 (edited) I also have the same problem. but when I entered this command : "powercfg -devicequery wake_armed " . I got this; "Standard PS/2 Keyboard Synaptics PS/2 Port Compatible TouchPad HID-compliant mouse (001) " Please Help.. Link to comment Share on other sites More sharing options...
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