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What happens if Webroot SecureAnywhere misses a virus?


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#61 +warwagon

warwagon

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Posted 05 September 2012 - 03:08

I have a comment on the video then I have a question.

Comment : Thank you for turning off Animations and fades during recording. Most people don't do that and it makes the machine feel sluggish so props for that.

Question

1) I really liked the rollback feature I saw in the video and have a question about it. What if it monitors an unknown file that the user installs. This unknown file is some sort of safe free word processor that the user uses. Then at some point in time the file is accidentally flagged as malware and the user goes to clean up the infection by following webroots instructions. Would all of the data the user created with that program be removed during the removal process?

If so, can you undo an undo?

Thanks

Adam.


#62 Webroot_Will

Webroot_Will

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  • Joined: 28-August 12

Posted 05 September 2012 - 11:26

I have a comment on the video then I have a question.

Comment : Thank you for turning off Animations and fades during recording. Most people don't do that and it makes the machine feel sluggish so props for that.

Question

1) I really liked the rollback feature I saw in the video and have a question about it. What if it monitors an unknown file that the user installs. This unknown file is some sort of safe free word processor that the user uses. Then at some point in time the file is accidentally flagged as malware and the user goes to clean up the infection by following webroots instructions. Would all of the data the user created with that program be removed during the removal process?

If so, can you undo an undo?

Thanks

Adam.


Hi warwagon,

I'll start by saying the scenario you describe should be super rare (and will probably never happen to you), but the answer is yes. All of the content that is removed by the journaling and rollback feature can be restored if needed.

In fact, you'll be able to see exactly what has been rolled-back in the quarantine section, so if you needed to restore a specific document you can do so.

Let me know if you have any more questions!

#63 Marshall

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Posted 07 October 2012 - 23:18

I've experienced multiple issues, mainly the detection rates. I visit a lot of dodgy sites (those of you who are subscribers or mods know why) so I willingly subject myself to malicious content. I've been infected with multiple trojans and malware during my experience with webroot. Never did I have an infiltration when using Nod32 for the few years I've been using it.

I've since uninstalled Webroot and reinstalled Nod32 for peace of mind. Your cloud based AV is headed in the right direction, it just doesn't get the job done.

#64 remixedcat

remixedcat

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Posted 07 October 2012 - 23:38

did you first try that on a vm? I hope you did! I use VMs to test antivirus.

#65 Marshall

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Posted 08 October 2012 - 00:05

No, I used a spare laptop that I use solely for experimental purposes.

#66 remixedcat

remixedcat

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Posted 08 October 2012 - 00:22

so webroot didn't do so good... hmmm..... how was the CPU/RAM usage???

#67 Marshall

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Posted 08 October 2012 - 00:26

It's very light on resources, more so than Nod32. You never know it's there, including when the real-time protection doesn't notify you of a threat or infestation.. :D

Like I said, Webroot is headed in the right direction, but in terms of detection of viruses, it is sub-par.

#68 Scorbing

Scorbing

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Posted 08 October 2012 - 01:05

When it fails to detect a Virus, you do this and get something better:

Posted Image

#69 remixedcat

remixedcat

    meow!

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Posted 08 October 2012 - 02:36

Hope he can get in here and respond to the feedback:
Last Active:Sep 27 2012 06:35

#70 TheExperiment

TheExperiment

    Starry

  • Joined: 11-October 03
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Posted 08 October 2012 - 02:45

"Webroot SecureAnywhere adopts a new cloud-driven approach"
That's great and all...until malware kills your internet connection.

Also, is it just me or does the "article" read like an ad?

Panda Cloud Antivirus is actually fantastic. I'd pay for it, but I don't really care enough to change from MSE.



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