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Can Electronics Stores Survive ?

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#16 Anibal P

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Posted 02 September 2012 - 15:35

As I said I only use them if there's something I want fast, and it's honestly part of their mystery shopper criteria? What a job that must be, hearing the same long-winded rubbish all day long =/.
I dare say it's even worse working for maplin, none of them seem to happy with their jobs and I'd probably say having to remember/recite all that stuff is the biggest reason why.


You're not a typical shopper is why, some people get mad if they aren't accosted by a store employee all the time, it makes them feel important, while the rest of us normal types just want to go, get my item and get out ASAP


#17 +warwagon

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Posted 02 September 2012 - 16:54

One reason I like ordering online, is because I get an email receipt. I have all of my email receipts categorized and stored in Thunderbird and in All Mail in gmail. My email is also backed up to carbonite, an internal drive, 1 disconnected regular 3.5 inch3 3TB sata drive (once per month) and an offsite deposit box backup (also once per month). I hate paper receipts.

#18 siah1214

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Posted 02 September 2012 - 17:00

You're not a typical shopper is why, some people get mad if they aren't accosted by a store employee all the time, it makes them feel important, while the rest of us normal types just want to go, get my item and get out ASAP

Exactly this! I swear half the people that walk into retail stores don't get enough attention from their parents/spouse/whomever so they just go to stores where minimum wage employees have to pay attention to them.

#19 Growled

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Posted 02 September 2012 - 19:56

No, they can't survive. I go into those places mainly to window shop. I buy almost everything online. I get most of my games from Gamefly. And I'm not alone either.

#20 Silver47

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Posted 02 September 2012 - 20:21

The staff have to say those things because that's what most customers expect, as it's part of the mystery shopper guideline. If you don't like talking to people in stores, then just buy online.

Thankyou! Where I work I'm expected to offer three possible things, payment options, warranty and installation in case of a mystery shopper. But at the end of the day its just about making customers aware we provide those services, but I'm not expected to force them on people.

#21 Anibal P

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Posted 02 September 2012 - 22:48

Thankyou! Where I work I'm expected to offer three possible things, payment options, warranty and installation in case of a mystery shopper. But at the end of the day its just about making customers aware we provide those services, but I'm not expected to force them on people.


In most instances you approaching me is the problem, not all customers need to be babysat the whole time, the rare time I would go to a store I know what I want, I'll go top the section grab what I need and try to get out ASAP, trust me most of your customers know more than you about what we want, and the ones that are clueless are obvious, the only time you should talk to me is if I ask you for help, that's your job, you trying to sell me anything else will likely lose you a sale, tell that to your bosses, we tried at an old job, they never listened

#22 remixedcat

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Posted 02 September 2012 - 22:53

I prefer places like this becuase I don't want to wait 2 days just to get a simple thing like headphones, cables, routers, etc.,.. I love being able to savor the goods asap. Plus I hate tying my day up with shipping.

#23 astropheed

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Posted 02 September 2012 - 23:03

One reason I like ordering online, is because I get an email receipt. I have all of my email receipts categorized and stored in Thunderbird and in All Mail in gmail. My email is also backed up to carbonite, an internal drive, 1 disconnected regular 3.5 inch3 3TB sata drive (once per month) and an offsite deposit box backup (also once per month). I hate paper receipts.


That seems a bit excessive.

#24 +warwagon

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Posted 02 September 2012 - 23:14

That seems a bit excessive.



That's my overall backup system. Thunderbird is just part of it.

#25 sagum

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Posted 02 September 2012 - 23:34

In most instances you approaching me is the problem, not all customers need to be babysat the whole time,-snip-


Sorry had to snip you there. Please re-read what you are replying to.

Thankyou! Where I work I'm expected to offer three possible things, payment options, warranty and installation in case of a mystery shopper. But at the end of the day its just about making customers aware we provide those services, but I'm not expected to force them on people.


These types of stores managers do not care about the the customer. They only care for their own job and looking good for their boss. Mystery shoppers are brought into the company because of managers like this. Sorry but to be even told anything along the lines of incase of a mystery shopper is shocking. I know full well that you might very well get one but the service should be there for the customer. The people who spend their hard earned cash in the store. Sorry not a rant at you Silver47. Its just I expect to be treated like a customer and an individual .. buying from brick stores often comes at a permium, thats why goods are more expensive.

The mystery shopper is still going to report back on how poor the rest of the shop experiance has been and if they have been doing it for a while will know full well that a offering like that is pushed if the rest of the shop doesn't follow the same company policy. Mystery shoppers will ask other questions, and sometimes your answers can't be suited from a pre-determined responce you've been told to reply via your manager.. in case of a mystery shopper.

#26 Ace

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Posted 02 September 2012 - 23:37

One reason I like ordering online, is because I get an email receipt.

Me too! I thought I was the only one. :) Btw, Apple Stores e-mail you receipts when you buy something in the store. I wish all shops did that.

With e-mail receipts I can easily search through all of them in a few seconds and if I need to send someone proof of purchase (e.g. for cashback) I can just save it as a PDF instead of wasting time with a scanner.

Paper receipts are a hassle. They are easily lost, you have to find somewhere to store them and the thermal ink fades after a year or so which makes them unreadable and essentially useless.

#27 CG-88

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Posted 03 September 2012 - 14:15

One reason I like ordering online, is because I get an email receipt. I have all of my email receipts categorized and stored in Thunderbird and in All Mail in gmail. My email is also backed up to carbonite, an internal drive, 1 disconnected regular 3.5 inch3 3TB sata drive (once per month) and an offsite deposit box backup (also once per month). I hate paper receipts.


Damn good reason right there!! :)

Anytime I have gone into PCworld the place has been completely dead..I suppose there is a reasonable customer base who solely go into stores to talk to advisors and buy ink/printers/games etc etc but I dont see it being big enough to make a company last much longer.

Amazon and alternative online sites are very good and almost always cheaper, you can get super fast delivery, much more choice, discount codes, email receipts.

I was tempted to buy a laptop from PCworld because I was being rediculously impatient but there is no point, compare it to online stores and wait an extra day sorta thing.

#28 cropcircles

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Posted 03 September 2012 - 15:06

BestBuy will be around. They make a boat load of cash during the holidays. I've seen several Radio Shacks shut down around here that couldn't do any business. GameStop's will be history before long, everything is going to be downloaded. I've gone into the store a couple times in the last few months to buy some products such as a tablet and HD when I didn't want to mess with Tiger or NewEgg. I was actually surprised the prices were the same if not cheaper on some things. BestBuy also does a huge amount of business with cell phones and TV's.