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iPhone 5 owners report scuffs and scratches out of the box

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#31 .Neo

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Posted 25 September 2012 - 22:41

According to Phil Schiller, the senior vice president of worldwide marketing at Apple, the scratches are normal....LOL

My silver aluminum HTC Legend scratched too exposing its darker grey color. Can you explain to us why exactly it's abnormal according to you when it involves an Apple product?

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#32 -Razorfold

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Posted 25 September 2012 - 22:44

I've never had Apple make a fuss about exchanging a product that came damaged out of the box. Could return it in 14 days with the new one already on its way. At one point I actually had two brand new 27-inch iMacs standing on my desk and got a €125 refund for my troubles. It's inconvenient, but these things happen. No need to be ****ed off, unless they would actually make a problem.

I know that but look at the post I quoted ;)

#33 Scorbing

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Posted 25 September 2012 - 22:46

My silver aluminum HTC Legend scratched too exposing its darker grey color. Can you explain to us why exactly it's abnormal according to you when it involves an Apple product?


You don't seem to understand my comment. I laughed because he said that having scratches out of the box was normal. He didn't say it wasn't normal after using it for a while, he said that it was normal for it to have scratches out of the box, brand new and that is why I laughed because how can a brand new phone that you just bought can have scratches already when you haven't even used it yet?

#34 .Neo

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Posted 25 September 2012 - 22:49

You don't seem to understand my comment. I laughed because he said that having scratches out of the box was normal. He didn't say it wasn't normal after using it for a while, he said that it was normal for it to have scratches out of the box, brand new and that is why I laughed because how can a brand new phone that you just bought can have scratches already when you haven't even used it yet?

Nowhere in the email did Alex say his iPhone 5 came out of the box with those damaged areas. In fact the entire word "box" is nowhere to be found in the message. Did you even read the email yourself?

I bet the response would have been very different if he specifically said the iPhone came damaged out of the box.

#35 Scorbing

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Posted 25 September 2012 - 22:52

Nowhere in the message did he say his iPhone 5 came with those damaged areas out of the box. In fact the entire word "box" is nowhere to be found in the email.


The users did. Did you not see the videos on YouTube?

#36 PyX

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Posted 25 September 2012 - 22:52

My silver aluminum HTC Legend scratched too exposing its darker grey color. Can you explain to us why exactly it's abnormal according to you when it involves an Apple product?


People know Apple uses magic and wizardry to build their products, thus it's abnormal to see a scratch on an Apple product made of aluminum. Everyone should know that.

#37 Scorbing

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Posted 25 September 2012 - 22:54

Nowhere in the message did he say his iPhone 5 came out of the box with those damaged areas. In fact the entire word "box" is nowhere to be found in the email.


Here you go:

http://www.slashgear...ducts-25249107/

Nowhere in the email did Alex say his iPhone 5 came out of the box with those damaged areas. In fact the entire word "box" is nowhere to be found in the message. Did you even read the email yourself?

I bet the response would have been very different if he specifically said the iPhone came damaged out of the box.


More on this topic:

http://www.theverge....damage-aluminum

#38 .Neo

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Posted 25 September 2012 - 22:55

Here you go:

http://www.slashgear...ducts-25249107/

Again: The email Alex sent, the same one you're showing us right here in the form of a screen shot, doesn't mention the iPhone 5 coming damaged out of the box at all. In that light Philip of Apple sent a perfectly normal response back. He wrote a reply based on the info Alex gave him, which wasn't much to go on. I'm confident if Alex explicitly said the iPhone 5 came damaged out of the box Philip would have written a totally different email back to him. No idea why this is so hard to comprehend.

#39 BoredBozirini

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Posted 25 September 2012 - 22:57

Still better than cheap plastic.

#40 Scorbing

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Posted 25 September 2012 - 23:04

Again, the email Alex sent, the same one you're showing us right here in the form of a screen shot, doesn't mention the iPhone 5 coming damaged out of the box. In that light Philip of Apple sent a perfectly normal response back. He wrote a reply based on the info Alex gave him, which wasn't much. Not sure why that's so hard to comprehend.


I don't care about what Alex said or didn't say Neo. I'm not stupid, I read the email. What I am trying to say is that even though nothing is mentioned about the iPhone 5 having scratches out of the box on the email, there are complaints about it all over the web:

http://www.theverge....damage-aluminum

That's what I am trying to get at.

#41 +devHead

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Posted 25 September 2012 - 23:07

Um if you paid good money for a phone (or any other product) and it came damaged (yes scruffs, scratches are considered damage) out of the box wouldn't you be ****ed too?


I agree; but with the iPhone, you don't pay good money, you pay stupid amounts of money primarily because it has the Apple logo on it.

#42 PyX

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Posted 25 September 2012 - 23:12

I agree; but with the iPhone, you don't pay good money, you pay stupid amounts of money primarily because it has the Apple logo on it.


My iPhone 5 will cost me less than 90% of the other smartphones here in Montreal. But yeah, I do have awesome rebates because I'm an engineer :)
However, in all fairness, the iPhone 5 isn't more expensive than its rivals. The contract isn't more expensive either.

#43 .Neo

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Posted 25 September 2012 - 23:14

I don't care about what Alex said or didn't say Neo. I'm not stupid, I read the email. What I am trying to say is that even though nothing is mentioned about the iPhone 5 having scratches out of the box on the email, there are complaints about it all over the web:

http://www.theverge....damage-aluminum

That's what I am trying to get at.

You stating "I don't care what Alex said or didn't say" is a completely irrational response. This is a personal message between two people. You're pretending as if every single iPhone 5 comes damaged out of the box which most likely isn't the case. Apple shipped over five million units, of course there will be issues among some of them. Fact is Philip of Apple responded based on the information Alex gave him, which didn't involve his iPhone 5 having scratches out of the box. You can go back and forth all you'd like but it is what it is.

If you receive a damaged unit right out of the box it sucks but you can return it. It's that simple. Beyond that do you people really require Philip to come out and say it might be prudent to buy a casing if you're really concerned about scratches? Something Slashgear apparently expected. There is this thing called thinking for yourself. Or does everything need to be spoon fed?

#44 +jamesyfx

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Posted 25 September 2012 - 23:14

Yeah the iPhone 5 is competitively priced. The RRP for the 16GB version is actually less than my Samsung phone.

#45 BigDaddy

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Posted 25 September 2012 - 23:34

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