I don't care about what Alex said or didn't say Neo. I'm not stupid, I read the email. What I am trying to say is that even though nothing is mentioned about the iPhone 5 having scratches out of the box on the email, there are complaints about it all over the web:
That's what I am trying to get at.
You stating "I don't care what Alex said or didn't say" is a completely irrational response. This is a personal message between two people. You're pretending as if every single iPhone 5 comes damaged out of the box which most likely isn't the case. Apple shipped over five million units, of course there will be issues among some of them. Fact is Philip of Apple responded based on the information Alex gave him, which didn't involve his iPhone 5 having scratches out of the box. You can go back and forth all you'd like but it is what it is.
If you receive a damaged unit right out of the box it sucks but you can return it. It's that simple. Beyond that do you people really require Philip to come out and say it might be prudent to buy a casing if you're really concerned about scratches? Something Slashgear apparently expected. There is this thing called thinking for yourself. Or does everything need to be spoon fed?