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Why would a PCI card not work?


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#1 goodbytes

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Posted 27 September 2012 - 13:58

Strange problem,i've installed BRAND NEW Wireless PCI-E cards in 11 BRAND NEW HP pc's. Not a single one of them will install the device. It is listed in device manager as 'Network controller' .

I've tried installing the drivers, it says it cannot find them
I've tried doing it through the utility
I've tried forcing the driver to install by selecting it manually but it says the device cannot start.
I've downloaded drivers off their website

Nothing works, there are 2 lights on the device, they don't even come on, i've tried everything.

They have released drivers for 7 x64 so i know i am using right drivers.

Microsoft list the device on their website as supported with no issues: http://www.microsoft...s Network Cards

I'm about to contact their support but i thought i would ask here as well.


#2 Detection

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Posted 27 September 2012 - 14:01

Conflict with other hardware / drivers in the machine ?

Tried disabling the onboard LAN ?

#3 Mindovermaster

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Posted 27 September 2012 - 14:50

Could be on the same I/O channel as some other hardware.

#4 giantpotato

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Posted 27 September 2012 - 14:58

I know in HP laptops, they have a whitelist of valid wifi cards burned into the BIOS, and unless you get a model on the whitelist, the PC will not boot. Perhaps they have something similar on the desktop.

#5 Detection

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Posted 27 September 2012 - 15:00

I know in HP laptops, they have a whitelist of valid wifi cards burned into the BIOS, and unless you get a model on the whitelist the PC will not boot. Perhaps they have something similar on the desktop.


Good thinking batman, I have that exact problem with my laptop, PITA because the card works 100% if I hot swap it at post

#6 +PeterUK

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Posted 27 September 2012 - 15:10

Here are some things to try and do:

Try another slot.
BIOS update
Try in another PC
Get a different Wireless card.

#7 Hum

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Posted 27 September 2012 - 15:14

You have installed the chipset drivers for the motherboard, right ?

#8 OP goodbytes

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Posted 04 October 2012 - 08:06

Yes, tried all the above.. i contacted the manufacturer and they said "This card was discontinued before Windows 7 was released, it is not compatible"

So i said " then please explain to me why you have Windows 7 Drivers on the CD and your website and why it's listed on the microsoft website as compatible?

They replied: "Please try the drivers from our website" :blink:

Absolutely useless i've now got 11 machines that cant be used.. i've spoken to our supplier about returning them but they want to send an engineer out first.

#9 Simon-

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Posted 04 October 2012 - 08:22

"ZyXEL G-302 v3"
Maybe you have the v2 or v1 revision, and maybe the previous revisions are incompatible with Windows 7 x64.

I can't tell if you are referring to PCI or PCI-E.

#10 +goretsky

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Posted 04 October 2012 - 08:24

Hello,

Two pieces of information that may be helpful in troubleshooting the problem:

• Brand and model of Hewlett-Packard PC?

• Brand and model of wireless PCIe adapter?

Also, have the Windows 7 x64 install on the Hewlett-Packard PCs been fully updated with all patches and hotfixes, both from Microsoft and Hewlett-Packard?

Regards,

Aryeh Goretsky

#11 OP goodbytes

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Posted 04 October 2012 - 08:35

HP Pro Slimline 3300
ZyXEL G-302 v3 (PCI-E)
Windows 7 x64, pc's are new and have not been updated as such as not been able to connect them to the internet.

Drivers for Win 7 x64 are available on both ZyXEL website and CD, it also says compatible on Microsoft website, ZyXEL say it's not compatible even though they have drivers.. driver search simply cannot find it, and if i force it to install it says 'device cannot start' it does this on all cards and all pcs, i don't have another PC available to test at the moment as all of our newer PCI-E systems are the same model.

ZyXEL just replied to an email and said it's an "IOP Issue" whatever that is? They want remote access to the machine.