If it feels like the King takes a long time to flip your burgers while you’re sitting in the drive-thru, you’re right.
According to a study commissioned by QSR magazine (that’s short-hand for “quick-service restaurants,” by the way), it takes 201.33 seconds – about 3 minutes 20 seconds – on average to get through a Burger King drive-thru. That might not seem like much. But it’s a near-eternity compared to Wendy’s, a perennial winner in QSR’s survey, which gets people in and out of the drive-thru in 129.75 seconds on average, more than a full minute faster.
The King also had the worse accuracy ratings of any of the seven fast-food joints surveyed. BK got orders correct only 83% of the time. Chick-fil-A, on the other hand, correctly got 92.4% of orders right.
Overall, drive-thru times are actually getting worse, probably because fast-food menus are getting more complicated. For the last several years, quick-service restaurants have been sprucing up their menus to better compete with fast casual establishments.