26 posts in this topic

Posted

What is the longest you've waited on hold or stood in line or waited to be seated?

I just gave up waiting on hold for over an hour and a half for Emerson customer support.
1-877-768-8483

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Posted

Common, I know some of you device fan boys have waited on line longer than that.
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Posted

I rarely call support I mostly email them or use the FB pages

Calls:
longest:dell @ 2:33:45 ,
one was so long I had to use two phones since one ran out of battery.was a complex RMA and windows activation issue call.

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Posted

I was on wait for a Rep for about 2 hrs and 15 minutes to be able to open my unemployment claim last time I was unemployed. Government efficiency at it's best.

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Posted

longest hold time for me was calling Verizon and i hung up just at 3 hours and 20 or so minutes

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Posted

I think the longest I will wait and have waited on hold is about an hour. Any more than that, and I am usually gone, but depends on my mood. :)

If I am totally frustrated with the company, then I will hold as long as needed so I can get somewhere with them. Otherwise, basic stuff, max a few minutes and I will try back later. My biggest peeve is the same music over and over with no status messages.

I prefer to have the on hold things like "You are number 49 out of 1404 in line to be served" type of thing. :)

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Posted

I called AT&T support once and stayed on hold for 30 minutes. I was determined I was going to talk to someone and I did.

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Posted

About an hour, although if you wait longer than that you've probably got lost in the system. I've been on hold, hung up and redialled after 20 minutes and got through straight away.

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Posted

UPC over an hour, but it was almost ten years ago so I can't say for sure how long exactly. They had a name in The Netherlands for their lack of customer support. In fact some radio shows would call at the start of the program and see if they got helped within their allocated time slot :/

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Posted

I'm still on hold now.

But seriously, I have no idea. I'm the type of person who just puts it on loudspeaker and carry on with what i'm doing until I get an answer but I would imagine the longest would have been with O2 where I didn't get a reply and just hung up. I reckon they put me on hold and went home for the evening.

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Posted

Personally it was almost 2 hours, on more than one occasion. Once was for the Tax Office, the other was the Department of Immigration.

Kinda important calls, or I'd never have waited so long

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Posted

Around 3 or 4 years ago, I remember being on hold with Trend Micro support for over 4hrs. It was pretty bad if you called later in the day. If you called first thing in the morning, you were OK (meaning only a 2hr wait.) Fortunately hold times are much better now. If i'm lucky, I don't even have to wait on hold.

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Posted

wow and i thought mine was too long. 20 minutes here and after that i hang up and then call back later on when im bothered.

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Posted

Demon Internet around 2001 - I waited over 4 hours on-hold. We sa the phone on hands free and took turns putting it on each others desks.

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Posted

2.5 hours to Orange UK (now Everything Everywhere). Their customer service is quite easily the worst that I've ever dealt with. The irony is I asked to escalate the call and their response was that their management team don't have telephones. Yes, this is a [i]phone[/i] company I'm talking about!

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Posted

3 days. Called around 4PM on a Friday (closing time is 5.30), was still waiting by the time 5.30 rolls around, waited another hour in case they were still clearing the call logs after closing. It became quite clear that they just knocked off at 5.30 and left calls in the queue. I deliberately kept the call going so that it would screw up their stats as revenge for doing this. Monday morning the call was finally disconnected, I woke up late, I think that someone must have answered the call, found that I wasn't there, and hung up.

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Posted

Something like 3 minutes? Most support calls answer on the first few rings over here lol. :/

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Posted

[quote name='Simon-' timestamp='1349956221' post='595240003']
3 days. Called around 4PM on a Friday (closing time is 5.30), was still waiting by the time 5.30 rolls around, waited another hour in case they were still clearing the call logs after closing. It became quite clear that they just knocked off at 5.30 and left calls in the queue. I deliberately kept the call going so that it would screw up their stats as revenge for doing this. Monday morning the call was finally disconnected, I woke up late, I think that someone must have answered the call, found that I wasn't there, and hung up.
[/quote]

what company??

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Posted

My long call(s) was with bskyb.

First time, it seemed that the number you press to go to a department, was un-mane/womaned etc.

That was 3 and a bit hours.

8 hours was the next, when I was trying to sort out why my connection slower than 64kbs-1.

I got a refund from bskyb of

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Posted

[quote name='remixedcat' timestamp='1349959775' post='595240091']
what company??
[/quote]
Actually I company I used to work for and had the displeasure of having to call in my next line of work, so at least I know that I screwed up their monthly stats.

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Posted

[quote name='Simon-' timestamp='1350035130' post='595242145']
Actually I company I used to work for and had the displeasure of having to call in my next line of work, so at least I know that I screwed up their monthly stats.
[/quote]

LOL....

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Posted

2:30 with Vodafail Australia.

They had a contract issue that had me getting triple billed due to the way they updated my contract, buggered it up and recreated it in the system.

Got hit for $210 worth of charges in an account that had $70 in it (just for paying my phone bill).

They issued bonus charges for late payment. I was impressed.

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Posted

45mins with Virgin Media, I gave up after that.
Called later on and got through within a couple of mins.

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Posted

1 hour, 23 minutes with AT&T.

Hung up.

Called back.

On hold for 46 minutes.

If you guys ever see me talking crap about AT&T, this right here... this barely scratches the surface of the crap they've given me over the years. I hate them with a fiery passion, going Super Saiyan x4 when someone asks me about AT&T...
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Posted

[quote name='dead.cell' timestamp='1350079180' post='595243693']
1 hour, 23 minutes with AT&T.

Hung up.

Called back.

On hold for 46 minutes.

If you guys ever see me talking crap about AT&T, this right here... this barely scratches the surface of the crap they've given me over the years. I hate them with a fiery passion, going Super Saiyan x4 when someone asks me about AT&T...
[/quote]

OMG I had an hour and fifteen minute hold time with those *******s. I hate them too...
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