25 replies to this topic

[keuka]

What is the longest you've waited on hold or stood in line or waited to be seated?

I just gave up waiting on hold for over an hour and a half for Emerson customer support.
1-877-768-8483

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[keuka]

Common, I know some of you device fan boys have waited on line longer than that.

[+remixedcat]

I rarely call support I mostly email them or use the FB pages

Calls:
longest:dell @ 2:33:45 ,
one was so long I had to use two phones since one ran out of battery.was a complex RMA and windows activation issue call.

[+Biotoxic_hazard_835]

I was on wait for a Rep for about 2 hrs and 15 minutes to be able to open my unemployment claim last time I was unemployed. Government efficiency at it's best.

[+littleneutrino]

longest hold time for me was calling Verizon and i hung up just at 3 hours and 20 or so minutes

[Medfordite]

I think the longest I will wait and have waited on hold is about an hour. Any more than that, and I am usually gone, but depends on my mood.

If I am totally frustrated with the company, then I will hold as long as needed so I can get somewhere with them. Otherwise, basic stuff, max a few minutes and I will try back later. My biggest peeve is the same music over and over with no status messages.

I prefer to have the on hold things like "You are number 49 out of 1404 in line to be served" type of thing.

[Growled]

I called AT&T support once and stayed on hold for 30 minutes. I was determined I was going to talk to someone and I did.

[+cooky560]

About an hour, although if you wait longer than that you've probably got lost in the system. I've been on hold, hung up and redialled after 20 minutes and got through straight away.

[Neobond]

UPC over an hour, but it was almost ten years ago so I can't say for sure how long exactly. They had a name in The Netherlands for their lack of customer support. In fact some radio shows would call at the start of the program and see if they got helped within their allocated time slot

[MarkusDarkus]

I'm still on hold now.

But seriously, I have no idea. I'm the type of person who just puts it on loudspeaker and carry on with what i'm doing until I get an answer but I would imagine the longest would have been with O2 where I didn't get a reply and just hung up. I reckon they put me on hold and went home for the evening.

[+-T-]

Personally it was almost 2 hours, on more than one occasion. Once was for the Tax Office, the other was the Department of Immigration.

Kinda important calls, or I'd never have waited so long

[D!ABOL!C]

Around 3 or 4 years ago, I remember being on hold with Trend Micro support for over 4hrs. It was pretty bad if you called later in the day. If you called first thing in the morning, you were OK (meaning only a 2hr wait.) Fortunately hold times are much better now. If i'm lucky, I don't even have to wait on hold.

[Soldiers33]

wow and i thought mine was too long. 20 minutes here and after that i hang up and then call back later on when im bothered.

[nik louch]

Demon Internet around 2001 - I waited over 4 hours on-hold. We sa the phone on hands free and took turns putting it on each others desks.

[+jamieakers]

2.5 hours to Orange UK (now Everything Everywhere). Their customer service is quite easily the worst that I've ever dealt with. The irony is I asked to escalate the call and their response was that their management team don't have telephones. Yes, this is a phone company I'm talking about!