Posted 30 October 2012 - 04:46
I will give you guys a piece of advice, since I found this out and it helped me a lot.
Apparently the surface will get to you before the money is taken out (happened to me and others all over the net).
You might get charged, refunded then double charged. One is a pre authorization because of the previous mentioned mistake and one is the actual withdrawal. (happened to me and others all over the net).
It will ship and arrive before the website or the people on the phone can even tell you, the system is slow or microsoft doesnt want to depend on the courier too much so they just let it get delivered versus getting your hopes up.
But... One way to be sneaky and figure out if your order has shipped or being shipped is to take your order number, take out the MS from it, and go to UPS and Fedex, search by reference number, and paste it in their.
I found this tip on the 23 and when I went to both UPS and Fedex, it didnt show it as shipped or in their system. BUT, what I didnt realize is, fedex wants the reference # + where its going.
Once I put my reference plus my zip code, instantly it pop'd up and it was picked up in china. Now you have to understand they are a day ahead of us, BUT it worked and mine was on time. I called all the way up to the 25th and all the reps could tell me is 'itll be their when your receipt says, that is the pre order gurrantee".
Which yes, I believe microsoft planned to have them on time, but I think the couriers derped and thats why they are late.
That is why apple ships as soon as they can and have the courier hold it and if it gets delivered earlier thats better then being there late or etc.
****ing off customers is worse then breaking the "do not deliver early rule"