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#1 seebaran

seebaran

    Brown & Nerdy

  • Joined: 19-March 03
  • Location: Tampa, FL
  • OS: Windows 7
  • Phone: Motorola Atrix HD

Posted 02 November 2012 - 16:37

"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"

Basically, my ASUS A53E (Win7 64-bit) laptop cannot detect Bluetooth devices. I want to play my audio through my Samsung soundbar, which my Android phone and iPad can do just fine.

1) I click Control Panel.
2) Hardware and Sound
3) Device and Printers
4) Bluetooth Devices
5) I click Add a Device.
6) Windows cannot detect any devices, and my soundbar is indeed on and set to Bluetooth. It's playing right now with my Android phone.

ASUS' support site and other sites don't seem to have a direct fix, even after installing some updated drivers some have indicated may need updating (i.e. - Realtek Audio). I also followed steps to edit the registry from http://pcsupport.abo...de-31-error.htm - but to no avail.

Any idea what I can do? I just got this new in May this year and it should play nice with Bluetooth, ya know!? ;-)


#2 skilithead

skilithead

    Neowinian

  • Joined: 05-October 12

Posted 02 November 2012 - 17:05

Have you turned it's power "on" when trying to add it ?

#3 OP seebaran

seebaran

    Brown & Nerdy

  • Joined: 19-March 03
  • Location: Tampa, FL
  • OS: Windows 7
  • Phone: Motorola Atrix HD

Posted 08 November 2012 - 02:23

Of course the power is on

#4 Raa

Raa

    Resident president

  • Tech Issues Solved: 7
  • Joined: 03-April 02
  • Location: NSW, Australia

Posted 08 November 2012 - 02:34

You said "this device" has a code 31, but you didn't actually say what device that was...

BT should work as advertised. Press add device, let it find it, add, done.
If that doesn't happen, either the target device isn't in discovery mode (unlikely), or your BT adaptor is having an issue. Possibly bad drivers (relating to the Code 31 above), or it's been disabled for some reason. (FN+Fkey usually with wifi)

#5 Shane Nokes

Shane Nokes

    Neowinian Senior

  • Joined: 29-July 12

Posted 08 November 2012 - 02:55

What's the exact model number on the laptop? I want to look up the specs. :)

#6 OP seebaran

seebaran

    Brown & Nerdy

  • Joined: 19-March 03
  • Location: Tampa, FL
  • OS: Windows 7
  • Phone: Motorola Atrix HD

Posted 09 November 2012 - 22:40

A53E-TS51 is the exact model of this ASUS laptop.


Image of troubleshoot error:
http://i.imgur.com/AsH2D.png

#7 azspeedbullet

azspeedbullet

    Neowinian

  • Joined: 01-March 12

Posted 10 November 2012 - 19:14

A53E-TS51 is the exact model of this ASUS laptop.


Image of troubleshoot error:
http://i.imgur.com/AsH2D.png

thats looks like a wifi adapater, not a bluetooh adapter. What wireless care are you using, are you sure it supports bluetooth? You can pick up a cheap 5-10 dollar usb bluetooth and use that instead