Astra.Xtreme, on 20 November 2012 - 18:21, said:
I disagree. I don't see any trouble with a simple backup and reinstall. The only hurdle is actually getting all the files backed up.
If you put the HDD in another PC, the backup will take no time at all. Much quicker than attempting a million types of scans and "fixes".
I'd rather wipe it clean and guarantee it will be fixed rather than mask the problem. It's extremely difficult to completely remedy an infected PC. Then when it starts getting slow or infected again, the person will be knocking on your door for "warranty" work.
Again, for a corporate machine I agree. Flatten and reinstall. There shouldn't be anything personal on there to being with.
For a home user there is no reason why this needs to be done. It's not extremely difficult to completely remedy an infected machine.
I also keep a log of all infections. If (and it's rare) I get someone in soon after a repair I show them the log of what was found on the machine, and what is now on the machine. I check the date on the infected files found for when they were first put on the machine and compare it to the date of service.
If the date is after the service I performed I fix the machine, and charge the customer again.
If you think cleaning an infected machine is extremely difficult, then another field would probably be best. I'm not saying that as an insult, but as a statement of fact.
Infected machines are one of the most common tasks for a repair shop...and if you haven't figured out how to fully clean a machine and have been doing the job for a while? It usually means it's not what you're meant to do.