Posted 24 November 2012 - 02:34
Thanks for hearing me out on this:
I just recently purchased a fully spec'd out MacBook Pro 15 inch (non-Retina with a hi-res antiglare display).
This is my first laptop and I'd like to keep it for many many years. This thing set me back over 3K, so I sort of expect a quality machine in every respect.
I have 2 quibbles with this machine:
1) The keyboard: In a word, abysmal. I'm used to these black chiclet style MacBook keys being MUCH softer/mushier and MUCH quieter (near silent) than the ones I have. The ones I have feel cheap, hollow, and they are INCREDIBLY loud/clicky sounding. I'm pretty sure everyone can hear me type in a quiet room, no matter what the size. One of my favorite things about MacBooks has always been these black keys and how they felt. Somehow, I feel like Apple is using another manufacturer to meet demand with some of my friends getting the much higher quality/quieter keys and some people like myself receiving these cheap and loud keys. ANY thoughts on this would be appreciated. I've tried taking my machine in to Apple Stores in my area and none of the associates seem to agree with me that the keys feel and sound different despite looking the same. I also tried calling Apple and they seemed oblivious to this issue. I've written them a few times as well with no response. I'm considering taking my machine to a smaller, specialty Mac place to see what they think, but I am really really unhappy with the keyboard.
I am over the 30 day return period because I've had no time to take it in as I've been using it for work and school. Is it possible to demand a replacement keyboard or a replacement machine altogether?
2) The trackpad: It's near perfect, but sometimes it loses track of where I want the cursor to go. I try to get to something on my screen in the top left, but instead the cursor remains in the middle. Little things like that that come up rarely. It's definitely annoying.
Anyway, the main concern is the keyboard, so I really appreciate any and all replies on this.
Thanks so much!