Outraged Richmond, Virginia, resident Dana Bagby said she doesn't understand how she could possibly owe the city more than $15,000 in unpaid utility bills, but according to the Department of Public Utilities, that's what she owes, and that's how much she'll have to pay.
According to WTVR, an error on the city's part meant Bagby was never notified that the city was charging her for payments she said she paid, and they say they never received.
Department of Public Utilities spokeswoman Angela Fountain said "this fell through the cracks. It certainly did."
Bagby is vowing to fight the monster bill, and told WTVR, "Somebody needs to do something. Somebody needs to help me."