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Ambroos

Appalling Amazon UK service

30 posts in this topic

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Thanks!

In the end it's all okay now, I placed my new order. It's just a little bad that the first customer rep that processed the replacement did tell me they'd send the "other" item, he confirmed it twice. If you can see the chat logs you can probably find it. I did say that to someone I spoke with later on and he/she seems to have resolved it so I'm happy with the solution.

I understand Amazon is huge and they can't be too flexible, but it was just particularly annoying for me since I have a prepaid credit card. I really had to wait for the refund to come through before I could order again, resulting in yet another delay.

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I've had no problems with amazon,

Sony uk lied and refused to replace stuff under warranty, so I stopped buying their crap.

At the end of the day they gave you the cash back, tried to help which is more than what most companies bother to do

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I'm not in the UK, of course, but Amazon has been amazing this year for me. My wife and I have ordered nearly all our Christmas through them and everything has been just perfect.I can't brag on them enough.

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@Ambroos what was the tracking number Amazon gave you? Did it begin with RF and end in GB? If so, try tracking it here to see if you get any luck http://www.royalmail.com/trackdetails

It was one from the Belgian post. I can (still) track it on their website but it doesn't show anything other than "Item has been announced". Which means Amazon requested a tracking number for it, it's been weighed and assigned a barcode but it hasn't arrived in any Belgian facility yet.

The replacement card I ordered myself (with standard shipping this time) arrived the next day, so in the end it wasn't all that bad.

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