Posted 19 December 2012 - 23:13
A lady friend of mine went to the Best Buy in Daytona Beach to buy $2,800 worth of stuff. A 55 inch LG TV, a TV stand worth $300.00 and other stuff. Anyways, they told her they would deliver it for her for free today and they did. When the TV stand arrived, it arrived damaged. All scratched up and not in very good condition. She then told the delivery people about the scratches and they, very rudely, said to her:
"Well, what do you want us to do about it? Take it back?"
She then proceeded to call the assistant manager at the store and this guy told her:
"Well we don't have another stand like that one but we do have another one in the back that is damaged. We can take the good parts out of that one and put them on yours."
Seriously? This is the answer a customer gets after spending $2,000+ dollars at your store and an extra $169.00 to have the stuff assembled? Are you F-ing kidding me?
That is ridiculous and unacceptable in my book. So anyways, I told her to call the other manager at the store and he told her that he would see to it that she gets another one in perfect condition. The only problem is:
He never asked her for her name, address, etc? So how is he going to make that happen? I told her, they are not going to do anything.
The delivery people told her: "It's nothing a little paint can't fix." - Again, seriously? What is the matter with these people? No wonder their company is going down the drain.