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AT&T Is Very Disrespectful To Its Customers

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#61 Obi-Wan Kenobi

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Posted 10 January 2013 - 17:20

it's their service, and they have the right to change what they want. says so in the contract. disable roaming, and get over it. no sense in starting unnecessary drama.


#62 ahhell

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Posted 10 January 2013 - 17:21

That's what you get for being an idiot in the first place. If you are polite and nice, you will get a nice and polite response back. You guys started it, not me.

Are you a 5 year old masquerading as an adult?
Unreal.

I think it's about time for mods to close/lock/flush this thread.

#63 shockz

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Posted 10 January 2013 - 17:26

It'd be one thing if you were charged for this addition. Yes, it introduces the possibility of roaming charges if you decide to use it, but you are also notified via free text that you're in a roaming area. Whenever I go to Canada I'll get a text indicating this from both Rogers/Tellus & ATT. Simply turn off roaming on your phone and you'll be fine.

#64 Steve B

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Posted 10 January 2013 - 17:38

I think the issue the OP had is that AT&T unilaterally added something to this account that *could* end up costing him a lot of money. AT&T knows this and thus is the exact reason why they added it on their own. I think people want the option of keeping things off their accounts that could end up costing a pretty penny. I totally understand where the OP is coming from on this. I noticed this feature on my account a long time ago and had asked at one point to have it removed but I think they tied it in with something else and thus it wasn't a viable option for me to remove it.

Anyway, again, I see where the OP is coming from. AT&T sees this as an under-the-radar cash grab and took advantage of it, I would be upset too. Its the reason behind it that makes people mad. Most people wouldn't notice or think to check for that and then they happen to travel somewhere and bam, get hit with lots of overages.

#65 brn

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Posted 10 January 2013 - 17:39

This thread no longer has a purpose and should be closed, IMO.

#66 Steve B

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Posted 10 January 2013 - 17:47

Wow, I thought people here would be a little more open minded about what happened. He didn't ask for it and shouldn't be enabled by default. What happens in his phone was stolen and brought overseas? As a large company you don't enable something that can have the POSSIBILITY of having the customer charged if they didn't request it. How can any of you be against that? It's mind boggling really.

Also any of you stating about promotional calls or SMS about phone upgrades or other similar deals, that is completely different and you know it.

Good point and it goes in with what I said earlier. Its really the reason behind it that would make anyone upset. They don't add it to "help customers" they do it in the hopes that it could and would land them huge income from very large overages.

#67 Steve B

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Posted 10 January 2013 - 17:58

I just finished reading the thread. I already talked about what I think of what the OP started off with. However, where the OP went wrong is coming down to the level of direct name calling and insults whether he started them or was responding in kind. In either case OP, you don't help your case at all by doing that. With that said, I totally understand where you're coming from in your original post. Its the reason behind what they did that would make anyone mad and then you already had similar problems in the past, that makes it worse. Now, other posters had a good point that is standard and that is to vote with your wallet. However, you do have good reasons for staying with them too and if you chose to take David's stance in the David v Goliath kind of situation, then you should be supported and not hounded. I'm just a little surprised that people didn't have more of an open mind on your situation or at least be a little more understanding whether or not they agree with you.

#68 Geoffrey B.

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Posted 10 January 2013 - 18:04

while i understand that the service might not cost anything additional i would be upset if Verizon started adding or removing features on my line without first asking if it was something i wanted to do.

#69 OP Scorbing

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Posted 10 January 2013 - 18:09

I just finished reading the thread. I already talked about what I think of what the OP started off with. However, where the OP went wrong is coming down to the level of direct name calling and insults whether he started them or was responding in kind. In either case OP, you don't help your case at all by doing that. With that said, I totally understand where you're coming from in your original post. Its the reason behind what they did that would make anyone mad and then you already had similar problems in the past, that makes it worse. Now, other posters had a good point that is standard and that is to vote with your wallet. However, you do have good reasons for staying with them too and if you chose to take David's stance in the David v Goliath kind of situation, then you should be supported and not hounded. I'm just a little surprised that people didn't have more of an open mind on your situation or at least be a little more understanding whether or not they agree with you.


That is because there are a lot of people here that are young and ignorant and therefore think like that. They are not adults with adult thinking and reasoning like you and me and a few others that responded.

By the way, the insults, hate and stupid comments were towards me for no reason at all because all I did was post a concern about something that bothered me. That is why I said this forum used to be a good place to come post and share things.

Like I told someone earlier, if you are nice and respectful, people will be nice and respectful to you. There is obviously a lot of disrespectful people here.

BTW, thank you for not being rude like others have been.

#70 billyea

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Posted 10 January 2013 - 18:17

I don't think anyone's actually critcizing the wrongness of adding features without permission on principle.
It's just that OP didn't choose a very good example, so he's getting flak for that. The example he chose was low risk, free, and beneficial, thus the rare exception of good customer service. It was not worth making a fuss about.
A better example would be automatically adding a data plan. That would be worth an inquiry.

#71 CactuzJak

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Posted 10 January 2013 - 18:35

So let me get this straight... they, like every other cell company, offer roaming services that you only pay for if you're roaming. They sent you out a marketing text to let you know about this service THAT YOU'LL NEVER PAY FOR and you're ****ed off about it? It's people like you who drive me insane.

#72 OP Scorbing

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Posted 10 January 2013 - 19:21

So let me get this straight... they, like every other cell company, offer roaming services that you only pay for if you're roaming. They sent you out a marketing text to let you know about this service THAT YOU'LL NEVER PAY FOR and you're ****ed off about it? It's people like you who drive me insane.


My reply to your stupid, ignorant comment will get me banned from this forum so I won't bother. You are not worth it.

#73 +Brando212

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Posted 10 January 2013 - 19:25

My reply to your stupid, ignorant comment will get me banned from this forum so I won't bother. You are not worth it.

how is it ignorant and stupid? it's truth, your overreacting to something that shouldn't be that big of deal. the AT&T Navigation thing I can understand, but the roaming thing is just a safety net type thing and won't cost you a dime unless you actually do ever leave the country for vacation or something

#74 OP Scorbing

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Posted 10 January 2013 - 19:33

how is it ignorant and stupid? it's truth, your overreacting to something that shouldn't be that big of deal. the AT&T Navigation thing I can understand, but the roaming thing is just a safety net type thing and won't cost you a dime unless you actually do ever leave the country for vacation or something


I'm overreacting? And you haters are not? All I did was post a concern over something AT&T did that I do not agree with and most of you blasted me with hate and insults, and you have the audacity to tell me I am overreacting? Really?

#75 +Brando212

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Posted 10 January 2013 - 19:41

I'm overreacting? And you haters are not? All I did was post a concern over something AT&T did that I do not agree with and most of you blasted me with hate and insults, and you have the audacity to tell me I am overreacting? Really?

sure, i don't dismiss that a lot of them are over reacting too but you're not helping the situation any by raging at them honestly