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AT&T Is Very Disrespectful To Its Customers

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#91 billyea

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Posted 10 January 2013 - 20:25

How is it stupid? Companies are in business to make money. Decisions and ideas that are handed down are with profit in mind. Small extra fee? Roaming is very expensive and will vary from country to country, hence the reason why AT&T has it on by default.


I'm not the one complaining, i'm helping the poor guy (OP) who came here with valid reasons and got nothing but flack for it.

Every phone company in Canada has roaming on by default. Now, I do get a text when I go into another country for 'special rates' to avoid roaming, but I can't disable roaming. Roaming is a fundamental feature.


#92 +Brando212

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Posted 10 January 2013 - 20:26

How is it stupid? Companies are in business to make money. Decisions and ideas that are handed down are with profit in mind. Small extra fee? Roaming is very expensive and will vary from country to country, hence the reason why AT&T has it on by default.

yeah and you know why it's as expensive as it is and why it varies from country to country? because the companies whose towers get used in other countries to allow your phone to work charge AT&T a lot for their use (this is speculation from me the same way you speculate AT&T is just trying to drain your pockets with roaming)

#93 Steve B

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Posted 10 January 2013 - 20:30

Every phone company in Canada has roaming on by default. Now, I do get a text when I go into another country for 'special rates' to avoid roaming, but I can't disable roaming. Roaming is a fundamental feature.

I think all carriers now do have the text notifications or some kind of customer notification system in place. Now, the reason why they do that is because the carriers get so much flack in the media and regulators for bill shock. The carriers fought tooth and nail to avoid having to implement these notifications. They would rather consumers rack up huge bills and then try and make people pay them.

yeah and you know why it's as expensive as it is and why it varies from country to country? because the companies whose towers get used in other countries to allow your phone to work charge AT&T a lot for their use (this is speculation from me the same way you speculate AT&T is just trying to drain your pockets with roaming)

Again, it isn't speculation on either of our parts. AT&T does get charged fees for its customers using another carrier's network. Those fees are passed on to the consumer with markup. Roaming will rack up bills if you're not careful. As I stated before, carriers fought tooth and nail against consumer protections that are in place now such as the text notifications of roaming. That right there shows that they have only profit margins in mind which is what every company does....as companies are in business to make money.


With that said, I'm off to get ready for work. To the OP, I'm sorry that you came here to vent frustration and got nothing but flack. I felt you have valid reasons to be upset and its just sad when people weren't more understanding of your situation whether or not they agree with you. Good luck.

#94 OP Scorbing

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Posted 10 January 2013 - 20:43

I think all carriers now do have the text notifications or some kind of customer notification system in place. Now, the reason why they do that is because the carriers get so much flack in the media and regulators for bill shock. The carriers fought tooth and nail to avoid having to implement these notifications. They would rather consumers rack up huge bills and then try and make people pay them.


Again, it isn't speculation on either of our parts. AT&T does get charged fees for its customers using another carrier's network. Those fees are passed on to the consumer with markup. Roaming will rack up bills if you're not careful. As I stated before, carriers fought tooth and nail against consumer protections that are in place now such as the text notifications of roaming. That right there shows that they have only profit margins in mind which is what every company does....as companies are in business to make money.


With that said, I'm off to get ready for work. To the OP, I'm sorry that you came here to vent frustration and got nothing but flack. I felt you have valid reasons to be upset and its just sad when people weren't more understanding of your situation whether or not they agree with you. Good luck.


(Y)

#95 SirEvan

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Posted 10 January 2013 - 20:48

OP needs to learn definition of dissrespect:







Definition of DISRESPECT


1

: to have disrespect for


2

: to show or express disrespect or contempt for : insult, dis<disrespected the officer>





so explain exactly how they insulted you?



#96 Yusuf M.

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Posted 10 January 2013 - 20:49

And you can kiss my post.

3.0 TERMS RELATING TO YOUR DEVICE AND CONTENT

3.1 Your Device
Your Device must be compatible with, and not interfere with, our Services and must comply with all applicable laws, rules, and regulations. We may periodically program your Device remotely with system settings for roaming service, to direct your Device to use network services most appropriate for your typical usage, and other features that cannot be changed manually.

You agree that you won’t make any modifications to your Equipment or its programming to enable the Equipment to operate on any other system. AT&T may, at its sole and absolute discretion, modify the programming to enable the operation of the Equipment on other systems.

If you bought a Device from AT&T, it may have been programmed with a SIM lock which will prevent it from operating with other compatible wireless telephone carriers’ services. If you wish to use this Device with the service of another wireless telephone carrier, you must enter a numeric Unlock Code to unlock the phone. AT&T will provide the Unlock Code upon request, provided that you meet certain criteria including, but not limited to the following: (a) your account has been active for at least sixty days and is in good standing (i.e. it has no past due amount or unpaid balance owed AT&T); (b) you have fulfilled your Service Commitment by expiration of any contractual term, upgrading to a new Device under AT&T’s standard or early upgrade policies, or payment of any applicable ETF; © your Device has not been reported lost or stolen; and (d) AT&T has the Unlock Code or can reasonably obtain it from the manufacturer. AT&T will unlock a maximum of five phones per account, per year. For Devices sold with a Prepaid Plan, AT&T will provide you with the Unlock Code upon request if you provide a detailed receipt or other proof of purchase of the phone and AT&T has the Unlock Code or can reasonably obtain it from the manufacturer. For further details on eligibility requirements and for assistance on obtaining the Unlock Code for your handset, please call 1-800-331-0500 or visit an AT&T company store.

You are solely responsible for complying with U.S. Export Control laws and regulations and the import laws and regulations of foreign countries when traveling internationally with your Device.

http://www.att.com/s...TermOfMyService