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Waiter who refused service to customer becomes Web hero

texas facebook down syndrome

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#1 Hum


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Posted 24 January 2013 - 16:35

Usually, when a waiter refuses to serve someone at a restaurant, customers complain. In this case, customers cheered.

The waiter in question, Michael Garcia, has been receiving goodwill and friend requests on the restaurant’s Facebook page since word spread that he stood up for a child with special needs.

Garcia, who works at the Houston restaurant Laurenzo's, was waiting on a family, regulars with a 5-year-old child, Milo, who has Down syndrome. The server said that another family at the restaurant commented on Milo’s behavior, which Garcia described as “talking and making little noises." Garcia moved the complaining family to another table, but they were still unhappy. "Special needs children need to be special somewhere else," the father reportedly said.

The waiter then took a stand. He told FoxNews.com that such talk is ignorant and is due to people's fear of the unknown. "My personal feelings took over," he said, leading him to tell the father, "Sir, I won't be able to serve you.” The family left the restaurant.

It didn't take long for the story to get out. The eatery’s Facebook page has received praise from people in Texas and beyond.

Facebook user Tisha Baker wrote, "Thank you so much for speaking up when most just turn away."

Grateful mom of Milo, Kim Castillo, added her thanks online the night of the incident on a friend's Facebook page: "Yay for people like Michael ... who not only love (my son) Milo for who he is -- a customer and little boy with Down syndrome, but stand up for him no matter what.”


#2 Detection


    Detecting stuff...

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Posted 24 January 2013 - 16:40

Good for him, I can't stand ignoramus a**holes like him either, sounds like he needs to eat at home surrounded by his perfect family and perfect friends, with a mirror so he can look at his perfect self

#3 billyea


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Posted 24 January 2013 - 16:42

Arrogant people need to be arrogant somewhere else.

#4 Rippleman


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Posted 24 January 2013 - 16:43

while i agree with this too a degree, there is some extremes where i wouldn't want to be in their situation either. I repeat, there are varying degrees of severeness.

#5 Xoligy



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Posted 24 January 2013 - 16:50

While i can understand the guy being frustrated and just wanting a quiet meal i i do agree its wrong to make comments like that, ive even had staff say things to me about some of there customers while im paying for things which again i dont feel is right.

If he didnt like the person mumbling, and still was not happy after being moved he shold of just left rather than saying something.

#6 spacer


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Posted 24 January 2013 - 18:16

I'm glad the waiter stood up to that pompous jerk. I like this story even more knowing that the restaurant didn't fire him for being "rude" to a customer. Most places now a days fire employees that make a fuss just to save face (here's looking at you Walmart)

#7 *RedBull*


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Posted 25 January 2013 - 01:50

That's like babies crying in a movie theatre.<=== No wait...that's not the same thing!!!

#8 Growled


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Posted 25 January 2013 - 01:59

Good for the waiter. We need more like him.

#9 1941



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Posted 25 January 2013 - 02:15

Good for the waiter, the guy that complained is not an a**hole as earlier described. I don't know him personally to make such a statement. But the complaining person is just not a nice person and should be barred from that restaurant and every other one in Houston.

#10 MtnDewCodeRedFreak


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Posted 25 January 2013 - 02:18

I heard about that earlier this week.

Good for the waiter.

#11 CrashGordon


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Posted 25 January 2013 - 02:27

"Special needs children need to be special somewhere else," the father reportedly said.

Wow, what a complete sack-o-crap that guy is... and a father too. :no: According to the article it's not like the kid was at their table “talking and making little noises."

Glad the waiter didin't get fired over it. I'd told them "you know that door you came in, it works in the other direction too"

#12 FloatingFatMan


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Posted 25 January 2013 - 08:33

I'm glad the waiting did as he did, but it's kind of sad that such things are so rare, that those that DO do it, become "heroes".

#13 Aheer.R.S.


    I cannot Teach Him, the Boy has no Patience!

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Posted 25 January 2013 - 11:32

<Applauds the waiter>