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Why I'm beginning to dislike my HTC 8X


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#16 tsupersonic

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Posted 25 January 2013 - 18:14

Some of your complaints aren't even valid. Do some research before you buy the phone - and if you did, you would've known it had no removable battery, and no microSD card slot!

Other than that, try to get an exchange from Verizon.


#17 George P

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Posted 25 January 2013 - 18:16

Off-topic, as a fellow 8X owner, does anyone else use one of these battery monitor apps that give you a % on a tile and the lock screen? I'm wondering if they're worth it or if they actually add to battery drain.

#18 OP Jombi

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Posted 25 January 2013 - 18:16

If your phone locks up, then hold the power and camera buttons for about 10-20 seconds. It should reboot. Before Portico, which largely fixed Bluetooth issues, I had a Bluetooth-related lock-up that required me to hold the buttons for much longer than 20 seconds (something must have been really stuck).

As for the SIM issues, have you tried reseating the SIM card? I went through two bad Lumia 920s because AT&T literally jammed the SIM card into the SIM card tray up-side-down, which caused unfixable issues. Since your phone is able to use the SIM occasionally, it's clearly not flipped, but perhaps it is not properly seated.

My brother's Lumia 920 has been suffering from the random restart as well, but I have no solution for it. My other brother, his wife, and even my mother have a Lumia 920, and none of us are seeing that issue except him. I can say that he is understandably quite frustrated by the automatic reboots.

Finally with the bandwidth usage, I do not use my phone for downloading documents quite like you do, but you may be able to use it more than you think. I suspect that you have 2 - 4 GB of data, so just keep an eye of the data meter. There should be an app available on Verizon WP8 phones: Data Sense. It should keep you informed about how much data you have left for your billing cycle. Unfortunately the app is apparently quite network specific, so I don't believe it's out on AT&T for me to be able to test.

Regardless of what you end up doing, I hope Verizon swaps it out if it's busted.

Yep, great advice! I love the DataSense app that comes standard. When I took it to the store today they replaced the SIM card, thinking perhaps it was damaged or faulty. Its a waiting game now to see if it fixes my issues.

Not sure about the random restarts though. Maybe the SIM problem is related, but I doubt it. And the force reboot is Power+Vol.Down.

My older LG Optimus 7 had that weird SIM issue, basically if I fell into a dead spot and lost my 3g connection then it sometimes wouldn't try to reconnect and only give me the "emergency call" option and SIM Error message. What I did though, instead of restarting it, I would turn on flight mode for 2-3 seconds and then turn flight mode off. This makes the phone rescan and it would then pickup the SIM card again and connect. Way faster for me than rebooting.

Now on my new 8X which I've had since December, no such problems, and I went on a trip to the US and it connected and roamed just fine since it's a unlocked device. I was able to connect to both T-Mobile and at&t networks at times.

I did try the flight mode process, but it wouldn't work sometimes and other times it would work. Pretty frustrating to say the least!

Thanks for the tips guys! Keep'em coming :)

#19 NateB1

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Posted 25 January 2013 - 18:17

I had a few software issues with my HTC 8x, including random reboots, nothing showing up in Windows Explorer when it was plugged in, and occasional SIM card issues. After the WP8 update was pushed to my phone about a week ago, all those problems have disappeared.

I still have battery life issues, and I'm not happy about the paint peeling situation, but I'm pretty sure those problems are inherent in the phone's design, and can't be fixed.

I also don't understand why they didn't put in a micro SD slot for the upper-end HTC 8X model - 16 GB just isn't a lot of space, especially when it comes down to storing offline maps and music on the phone.

#20 OP Jombi

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Posted 25 January 2013 - 18:19

Some of your complaints aren't even valid. Do some research before you buy the phone - and if you did, you would've known it had no removable battery, and no microSD card slot!

Other than that, try to get an exchange from Verizon.

Read my other posts in this thread. I can complain about anything I want to. I knew what I bought, and I'm happy with it. Just because I have a few issues with it doesn't mean its a worthless phone. The non-removable battery should never be an issue if the SIM problem never arose. And the SD card, I already explained that in another post.


I had a few software issues with my HTC 8x, including random reboots, nothing showing up in Windows Explorer when it was plugged in, and occasional SIM card issues. After the WP8 update was pushed to my phone about a week ago, all those problems have disappeared.

I still have battery life issues, and I'm not happy about the paint peeling situation, but I'm pretty sure those problems are inherent in the phone's design, and can't be fixed.

I also don't understand why they didn't put in a micro SD slot for the upper-end HTC 8X model - 16 GB just isn't a lot of space, especially when it comes down to storing offline maps and music on the phone.

I haven't checked on the update...might need to do that today :p

Yes, the 16GB just isn't nearly enough for those reasons as well.

#21 pickypg

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Posted 25 January 2013 - 18:59

And the force reboot is Power+Vol.Down.


Good catch. I must have been thinking about the maintenance mode, which I believe is volume down, power and camera, and then finally just two of them. Regardless, I am glad you pointed it out that I had it wrong so that hopefully someone sees the correct buttons to press.

If you have not yet updated to Portico, then you will definitely want too.

#22 jakem1

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Posted 25 January 2013 - 19:16

Off-topic, as a fellow 8X owner, does anyone else use one of these battery monitor apps that give you a % on a tile and the lock screen? I'm wondering if they're worth it or if they actually add to battery drain.


I don't know if they reduce your battery life too much although they are running as a background task so will use power. However, I tried a couple and didn't find them useful because they only update their live tile every 20 or 30 minutes.

#23 Richio

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Posted 25 January 2013 - 19:33

As to the battery in phone thing, look at all the iPhones, they all have it built in. Just saying.
But yeah taking out the battery is soooo much better

#24 OP Jombi

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Posted 26 January 2013 - 07:07

Having the same issues with the new SIM card. Guess I have to go back over there and get a replacement tomorrow.

#25 articuno1au

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Posted 26 January 2013 - 07:18

I tl;dr'ed the replies but:

There's a hard (soft) reset key combo to restart the phone if it locks up. Volume Down + Power + Camera is the default, but HTC can change it.
No comment.
I'd say the looseness of the panel could be related to the sim issues you are having. Loose sim holder + sim not registering seems like a no brainer.
The keyboard issue I have to agree with. WP7 had the best soft keyboard I had ever used. WP8 has regressed. Far and away the most disappointing part of WP8.

The random shutdown issue has a collection of software related issues. A bit of googling could help you identify what apps can cause this, but I agree it's not great.
See my sim comment above.
Again.
Again again.
It's so you can swap in and out of phones. It's a much better system than having the phone registered to the network :\
The hardlock can be fixed with the key combo.

My 920 has been great, but has the lock up issues, in particular with bluetooth devices.

Would be worth taking your phone back I think.
EDIT::
The phone dropping out and not reconnecting to signal issue is caused by a roaming bug in the software (prevalent on Telstra phones in Australia). The flight mode toggle seems to fix this for the most part >.>

I have a list of all the bugs elevated to T3 support with Telstra, and the list is extensive :| If you are having problems getting a picture message out, if the pixel count is greater than 2MP, it will fail (regardless of the network size limits).

There are bugs >.>

#26 ajua

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Posted 26 January 2013 - 07:25

Off-topic, as a fellow 8X owner, does anyone else use one of these battery monitor apps that give you a % on a tile and the lock screen? I'm wondering if they're worth it or if they actually add to battery drain.


They don't add to battery drain as they only update the tile and or lockscreen icon every 30 minutes. The first one for Windows Phone 8 was Battery Level for WP8 and it's still the best around. It has an option to keep a history of your usage which is nice. Try it.

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#27 ajua

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Posted 26 January 2013 - 07:33

There were some poblems reported on the first batches of the 8X and Lumia 920 about random reboots and other issues. Try to get a replacement.

Have you asked for a new SIM card? Try that as well.

About the storage and lack of an SD card option, it's something you should have considered before going with this phone. 16GB is plenty enough for tons of photos, music (I change it constantly) and other files. If you need more, go with an SD card phone or one that offers more than 16GB of internal storage.

I see a non removable battery as a tradeoff. You can get great phone designs and unibodys like the one the 8X has. Sure, it would be great to have it removable, but again, it was something you should have considered before buying/signing on this phone.

I take it you are new to Windows Phone. Take some time to get used to how it works, specially the little details like how you select or move the typing indicator. Android has a better implementation, but I like that in WP you just tap a word to select it, instead of double tapping like Android. I use that more often than needing to move the typing indicator somewhere else.

#28 Vinny4

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Posted 02 February 2013 - 08:00

Had my 8X for over 2 months now, no issues at all, works perfect, no wearing out of the corners, no ripping of the rubber coating, no reboots, no freezing, no problems, all good over here.

#29 ACTIONpack

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Posted 08 February 2013 - 05:55

Had my for over 3 months and I try to keep it in perfect condition. Never drop it. My only issue is the corners are too sharp and the grease stain on all the edges.

#30 Nashy

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Posted 08 February 2013 - 06:03

  • You can't take the battery out. Why in the world can't the battery be taken out? What if my phone freezes and the buttons aren't responding? I'd have to wait until the battery drains to recharge it. The battery life is awesome though, but in this case it is pretty annoying.



The buttons should never not respond. It's hard coded to the device. In this day and age, we don't need to replace batteries. This is a null argument since you knew it was the case when you bought it. If you didn't, you didn't do much research.



No additional memory slots???


As above



The keyboard is a 5/10 overall. The big downer is that it doesn't have arrows to navigate the text you've just written. So when I want to go add a word mid-way through a paragraph, I either have to keep trying to press that magic spot on the screen between words, or I just touch the word next to it and retype. Difficult to explain, but I think 8X users would feel me on this.


I personally think the KB is the best I've used across all the major OS'. I understand what you mean in regard to selecting the text. I have a Lumia and didn't realise you could put the pointer somewhere between letters, I just usually end up re-typing the word.


Phone randomly restarts whenever it wants to. I was browsing a forum on it yesterday and out of nowhere it started the shutdown process and told me "goodbye" :(. Then it proceeded to repeat this for the next 10 minutes. Luckily the 8X has a great loading time...which only got my hopes up for a few seconds before it told me "goodbye" again.


I wonder if this is a WP8 Portico (whatever the codename of the update is) issue. This happens on mine, and two friends Lumia 920s also. PITA!!

This morning I woke up and checked my phone for messages. The back-lit touch buttons on the bottom were all lit up, but the phone was not responsive. Normally you could yank the battery out for a second and replace it and be fine. Well, I couldn't access the battery and none of the buttons wanted to do anything. So I just waited. Still hasn't changed.


Surely there is a procedure to rethe phone using a button combination?


If you're having issues with the SIM, take it back. It should still be under warranty.