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I purchased the iPhone 5 on launch day, just like I did with the iPhone 4, 3, and the iPad 2. I have been a loyal customer supporting Apple and buying apps, along with other accessories, since then. Between my wife and I, we have at least 5 Apple products because we like the ease of use of the devices, but after the past 2 weeks, we will never buy an Apple product again.
On my most recent Apple purchase, the iPhone 5, I took out the Apple Care Plus plan for the time ever. My original iPhone 5 had an issue with vertical lines on the screen, and the phone would reboot at random. I called the tech line and they suggested that I take it into Apple. I tried doing both a

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Posted

I see your point however, I feel that they don't believe all the phones are faulty. I've never had more than 1 apple device fail on me and it was partly my own fault, they replaced it with a refurb and its still working yet.
To have 4 fail within that space of time is VERY unlikely and I suspect they think you are upto something or breaking them by mistake. I find it hard to believe myself, sorry.

What does suck is that you buy a brand new phone and they give you refurbished ones!

BTW, I'm not having a go at you, I'm just trying to see if from their POV. I doubt I'd replace a phone a 5th time either TBH.

also, inb4 apple hate thread
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it is unfortunate that you would experience an issue with every phone that you received, I wonder sometimes if they do much of a quality check on the Apple refurbished products, as Every single refurbished item I have received or my brother in law has received has been defective.
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Posted

[quote name='littleneutrino' timestamp='1359408992' post='595486168']
I wonder sometimes if they do much of a quality check on the Apple refurbished products, as Every single refurbished item I have received or my brother in law has received has been defective.
[/quote]
I've only ever had one so maybe my comment was a little harsh. After googling around, it does seem that their refurbs have a lot of problems.

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I stopped getting an iphone when my wifi stopped working correctly they wouldnt replace the phone when it was only a few months out of warrantyn. Its obvious it was there fault because unless I opened it up and F'd with the wifi chip it was manufacturing error

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I ordered a new Samsung Galaxy S II from Vodafone a while back, to replace my HTC Desire. I was sent an opened box, with a 'phone that had been tampered with. I called Vodafone, and they had a courier bring a brand-new handset out to me the next day. So it's not just Apple, they all play the refurb game.

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what's the purpose of the extended care if you still get refurbs? you pay $100 extra to get that extra care knowing that if you have an issue they will fix it. i just want the phone fixed, say its a software fix why should i take the time and after i exchanged it already 3 times like they asked and still having this reboot issue. its not just me my friend bought a brand new iphone 5 and when he puts his passcode into his phone the phone reboots. he doesn't want to take the phone into apple cause the phone is a 1 week old and doesn't want to get stuck with a refurb. the engineers want to work with me to get it fixed, hows that my job... i don't have time to trial and error for them. my daughter has about 65-70 apps on my phone its could be anything causing it. if there was a problem that should of been found when they submitted the app.

i think i have been more then calm with them and have worked with them in driving to apple 3 times. its not like its next door its a good drive to get there, to have the manager say i am the highest person... that was real reassuring.

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Posted

[quote name='togermano' timestamp='1359409729' post='595486206']
I stopped getting an iphone when my wifi stopped working correctly they wouldnt replace the phone when it was only a few months out of warrantyn. Its obvious it was there fault because unless I opened it up and F'd with the wifi chip it was manufacturing error
[/quote]

It's a known software issue.

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[quote name='spikey_richie' timestamp='1359409892' post='595486212']
I ordered a new Samsung Galaxy S II from Vodafone a while back, to replace my HTC Desire. I was sent an opened box, with a 'phone that had been tampered with. I called Vodafone, and they had a courier bring a brand-new handset out to me the next day. So it's not just Apple, they all play the refurb game.
[/quote]

Yup, they do, nobody's denying that.

That's not what his post is about, though. His post is about how he was sent a refurb, [i]3 times[/i], each one with more [i]issues[/i] than the previous one. Also, in your case, they replaced it with a brand new phone immediately after you reported it. That doesn't seem to have happened in the OP's case.

Also, how can they give you a refurb instead of a brand new one is beyond me, despite you having the extended Applecare warranty. That's unacceptable by _any_ measure.

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Posted

i wouldn't accept a refurb myself.

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Posted

Lesson learned. Don't apply a screen protector until you are sure the phone is good.

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I would expect the refurbs to be better than the ones coming off the assembly line. Simply because I would expect the refurbs to be tested more before being given to a customer... that must not be happening :(.

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Posted

I had to change an Ipad 2 and an Iphone 4S due to technical issues.

Both that I received where brand new. I am quite surprised they gave you a refurbish one.

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Posted

No person higher than the store manager. That"s bull**** !

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Posted

[quote name='LilSnoop40' timestamp='1359410020' post='595486214']
the engineers want to work with me to get it fixed, hows that my job... i don't have time to trial and error for them. my daughter has about 65-70 apps on my phone its could be anything causing it. if there was a problem that should of been found when they submitted the app.
[/quote]

I feel your frustration but you're being unreasonable here.

They've given you a number of refurbs and they've all had the same problem. That would point to the issue more than likely being software. The engineers try to help and you say you don't have time for that..they can't win can they?

Not every app can be tested under every possible scenario and sometimes bugs will sneak through.

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