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Good Guy Logitech

logitech good service

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#31 +Ely


    Neowinian Senior

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Posted 09 February 2013 - 23:14

I love Logitech, I have purchased 6 sets of speakers from them, some for me, others for friends as presents, I have their wired Illuminated keyboard, two HD webcams a trackpad for Windows 8, and probably other products I have forgotten now through the years and I have always had great support from them, only thing I did not like was a Logitech mouse I got a while back, switched for a Microsoft one, but overall I love their products and have had great experiences with them.

#32 zman982


    You can not harm me!

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Posted 09 February 2013 - 23:40

Another satisfied customer here. I currently own Logitech speakers, going on 4 years, and a mouse and keyboard combo, going on 2 years for them. I was pleased with the Logitech speakers and decided to see if I would be equally pleased if I bought the other products from them, and thus far I am.

#33 Ambroos


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Posted 09 February 2013 - 23:44

I didn't expect this from Logitech!

Microsoft also has really great customer service when it comes to hardware. They still just send you a replacement without you having to send the item back. If they don't have it available anymore you can decide whatever replacement product you want from their entire product range (within the same category). When my Wireless Optical Desktop 2000 keyboard started to not register presses on some keys most of the time they just sent me a brand new, complete Wireless Laser Desktop 6000 (which was a pretty serious upgrade) and I didn't have to return the old set. Same with my webcam, some very cheap LifeCam I had once won in a competition, would no longer show an image yet it still showed up as connected - they sent me some HD LifeCam instead. Since then I've only bought Microsoft keyboards and mice.

#34 +hedleigh



  • Joined: 07-June 02
  • Location: Geelong

Posted 10 February 2013 - 00:26

Apparently Logitech in the US operates differently to over here. I've used Logitech products since my first windows build and have had a pretty good run from them.

But when I tried to get my Logitech sound system fixed, can't remember the model but it was the 5.1 system with the remote rear speakers (which stopped working). They would not come to the party and I ended up having to buy a new 5.1 system that is fully wired.

Just recently the left shift key started to malfunction on my G19 keyboard. After several emails back and forth, they won't do anything unless I send them the original receipt etc.
Couldn't tell you where that got to. Upshot is, no RMA. :(

#35 SharpGreen


    Now with built-in BS detector.

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Posted 11 February 2013 - 05:59

I've never had anything but Logitech keyboards/mice (with the exception of one really terrible MS mouse) and I always recommend Logitech mice to all who ask.

Still on my original keyboard (which is probably close to 10yrs old now), though I'm on my 3rd mouse. I had extremely bad luck with the MX1000, had 2 of them stop working properly. On the 2nd one, instead of sending me a 3rd MX1000 they sent an MX Revolution which I thought was nice because it's easily $30-$40 more expensive than the MX1000 was.

All I've ever had to do was pay for shipping the old one back, which the last two times has been about $12. Not a bad exchange for getting back a $100 mouse.

In other words, Logitech == awesome.

#36 Kondrath


    Neowinian Senior

  • Joined: 01-September 05
  • Location: Ephrata, PA

Posted 11 February 2013 - 06:06

I've always had good experiences with them. About 3 years ago, I ordered a webcam. They accidentally sent a slightly older model than the one I ordered, but it was practically identical. I asked them if I could return it for the newer one and they said yes. A day later I got an email saying "We're refunding you $40, and you can keep the webcam". So free webcam.

More recently, I bought one of their solar keyboards. Had an issue with it dying too quickly. They troubleshooted it and decided to just send me a brand new replacement while letting me keep the old one.

#37 Gary2MBz


    Sneakier than your worst nightmare.

  • Joined: 05-November 07
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Posted 11 February 2013 - 06:17

My K800 keyboard had a faulty Enter key above the shift button which made for an inconvenience while typing essays and whatnot. Logitech promptly sent me a new keyboard in a retail package because I also use a M510 mouse and couldn't give my Unifying receiver to them either (The M510's receiver I lost). I've used their products since 2004 and I have yet to be disappointed. Their 5.1 x-540 speakers also work well for me, an older webcam from 2005 didn't work too well from Vista and on but mehh it didn't work anyways on other XP machines so no biggie.

#38 remixedcat



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Posted 11 February 2013 - 06:23

I have the X540's and they still work after being thru 4 moves and being beat up during one of those (moving in a huff). I haven't really needed Logitech support for anything and I'm happy bout that.

#39 +Matthew S.

Matthew S.

    Your worst nightmare

  • Tech Issues Solved: 3
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Posted 11 February 2013 - 06:41

They use to send out a new mouse without you needing to send your defective one back.

depends on where your located.

#40 +Odom


    Neowinian Senior

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Posted 12 February 2013 - 12:44

I always had Logitech keyboards, mice and webcams. Whenever I had issues with them, I'd contact them, and if inside warranty, they would send me a replacement product (either the same or newer model) and I was asked to cut the USB cable from the old product and ship it back with the package they had provide.

#41 Dan~


    Neowinian Senior

  • Joined: 21-May 03

Posted 12 February 2013 - 12:58

I recently bought a G500 and hope I never need to send it back but you never know these days with poor quality things, don't build em like they use to eh!

Logitech has 3 years warranty on their mice I know for sure, but does your warranty carry over from original purchase date, or have you started a new 3 year warranty?

Be excellent if it does, I know Apple doesn't do that though, sods

#42 Wakers


    Neowinian Senior

  • Joined: 30-July 07

Posted 12 February 2013 - 13:14

Logitech sent me a pack of 4 eneloop rechargeable batteries when I complained about the battery life of my Performance MX. I thought that was incredibly kind, considering that a pack of 4 would retail for more than the mouse itself in Switzerland.

#43 +hedleigh



  • Joined: 07-June 02
  • Location: Geelong

Posted 14 February 2013 - 08:33

As I said in my earlier post, Logitech in Australia is not that good a company to deal with in regards to faulty products.

My complaint re: the G19 has apparently be resolved according to Logitech.

I sincerely apologize for the inconvenience that we have to check your receipt before we can assist you
further with the replacement process. I hope you would still have a great day, John.

After buying in excess of 20 odd items from the company since 2000, registering each one on their site. It's a nice FU in my opinion.