I know it's wierd they asked... mabye it's different then I thought it was... mabye it's a different reason they asked.... I don't know but they replied and they weren't too happy with this thread....
They asked for your
experience based upon your existing relationship with several security firms and your position in several communities. If those factors weren't important they could have simply signed up to various forums and asked themselves. They were probably expecting you to ask around discreetly, talking to members with security experience rather than simply opening it up to complete strangers. And given that you mention they are a "client" I can only assume there is money involved (either directly or indirectly, through repeat business), which makes it even worse - you're attempting to profit from the kindness of people here.
Part of it was due to how you asked the question. It would be like someone studying Shakespeare asking: "Please list the primary motivations of Hamlet. Please provide 5 links to support your assertions."
It just comes across as very demanding, self-entitled and lazy. You'd have done better to ask something along the lines of "I'm trying to compare the major security breaches of anti-virus companies and would like some assistance"
, followed by links to the research you'd done on your own (to show that you had actually been bothered to do the basics). The issue is that people feel exploited if you're not even willing to do basic Google searches yourself. Asking for users experiences is one thing but expecting people to do Google searches for you is another.