Posted 10 February 2013 - 17:20
[quote name='Crisp' timestamp='1360505849' post='595513392']
So I wanted to try out WoW, as everyone keeps banging on about it. Just yesterday I went to set up a free account to try it out but it says my email is in use, and asked me to sign in. Problem is, I've never signed up for / played a Blizzard game before (WoW, Diablo etc.) So someone has used my email address?
Well I tried the usual crap you have to go through to recover your password, and before I could enter an answer to the secret question (which I have no clue what it is because as I said, I've never had an account before) it informs me that my account has been locked down and my current password can no longer be used. It also says I need to contact support to get it unlocked, which it then gives me a URL for support page.
So off I go to support, enter my problem; can't access account. Then gives me the options to contact support, email or live chat.
When I click either one it asks me to sign into my Blizzard account. /facepalm
What imbecile comes up with this crap? But my question is, how can I get my account back? Is there some kind of email address I can email? firstname.lastname@example.org?
Blizzard support is great IF you know all yoru answers and have the keys that digital editions don't. the problem is in many cases their auto tools will take you to a dead end.
the ONLY way to get out of this dead end is to NOT choose that you forgot your password, lost your key fob, or got locked out, those won't help you. HOWEVER, if you choose the option of "my account got hacked" then, not only will you get all the tools you need to fix your problem, they will be fairly quick abut it as well. You will need a picture or scan of a valid ID to do this process though. and you should describe your problem thoroughly and probably point out you didn't actually get hacked. though it might not matter, I think they go through the restore your characters procedure anyway, which means if you use the account after they "fix" it, but before they tell you you can play, whatever you do in the meantime might get rolled back.