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Surface screen disaster

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Posted

The unspeakable has happened... My surface fell off my lap at work and the screen has cracked, I am so very cross with myself. [img]http://cdn-forums.wpcentral.com/images/smilies/wpcentral20/angry.png[/img]
Is there anywhere in the UK that would be able to repair it? Only had it for a couple of months and it has been my full time work companion. Please help!!

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Posted

[quote name='ngc891' timestamp='1362245017' post='595553744']
The unspeakable has happened... My surface fell off my lap at work and the screen has cracked, I am so very cross with myself. [img]http://cdn-forums.wpcentral.com/images/smilies/wpcentral20/angry.png[/img]
Is there anywhere in the UK that would be able to repair it? Only had it for a couple of months and it has been my full time work companion. Please help!!
[/quote]

Probably best to talk to Microsoft either at the store, [url="http://www.microsoftstore.com/store/msuk/en_GB/DisplayHelpContactUsPage/ThemeID.30273200/"]through their website or customer care phone #[/url].

So did it fall face down?

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Posted

is there any Microsoft store in the UK?

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Posted

Oh man! That really stinks, I am sorry for you. :(

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Posted

[quote name='DrakeN2k' timestamp='1362245713' post='595553762']
is there any Microsoft store in the UK?
[/quote]

The likelihood of a MS Store being anywhere near Leeds... lol :p

No, but I read they are supposed to open on in London soon. Which doesn't help OP because that's very far away, but does answer your question.

And to OP, I have no idea. I guess that means you didn't buy the accidental coverage?
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Posted

Yeah, fell off my lap as I was making a quick note with the touch keyboard. Fell face down...
There are no Microsoft stores in the UK

I actually bought it in CEX so no... No coverage available.

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Posted

I thought the Surface build quality was tougher than that. Wasn't there a guy who posted an image of a working Surface after a car ran over his device? Plus that whole stunt with Sinofsky using it as rollerblades.

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Posted

[quote name='gzAsher' timestamp='1362249732' post='595553858']
I thought the Surface build quality was tougher than that. Wasn't there a guy who posted an image of a working Surface after a car ran over his device? Plus that whole stunt with Sinofsky using it as rollerblades.
[/quote]

Yeah, I thought that too. Probably fell 40-50centimeters... I'm still upset with myself.

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Posted

[quote name='gzAsher' timestamp='1362249732' post='595553858']
I thought the Surface build quality was tougher than that. Wasn't there a guy who posted an image of a working Surface after a car ran over his device? Plus that whole stunt with Sinofsky using it as rollerblades.
[/quote]

the screen has nothing to do with build quality. glass is glass. just because gorilla glass has some special chemicals that make it tougher than regular glass doesnt mean it cant crack and shatter.
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Posted

I was going to suggest buying the parts and replacing it yourself but then I found this
http://www.itpro.co.uk/mobile/19184/microsoft-surface-pro-almost-impossible-repair


Looks like you can get the screens though
http://www.powerbookmedic.com/Microsoft-Surface-LCD-and-Digitizer-Assembly-p-24231.html

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Posted

Well... I've done some googling for the past few hours and have just bought a replacement screen from mylcdtouchscreen.com and am going to do the repair myself... I am willing to give anything a go!

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Posted

[quote name='ngc891' timestamp='1362254235' post='595553964']
Well... I've done some googling for the past few hours and have just bought a replacement screen from mylcdtouchscreen.com and am going to do the repair myself... I am willing to give anything a go!
[/quote]

Good luck, youtube might have a disassembly tutorial

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Posted

[quote name='ngc891' timestamp='1362254235' post='595553964']
Well... I've done some googling for the past few hours and have just bought a replacement screen from mylcdtouchscreen.com and am going to do the repair myself... I am willing to give anything a go!
[/quote]

Can you post a picture of the disaster ? :p

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Posted

[quote name='2xSilverKnight' timestamp='1362254485' post='595553974']
Can you post a picture of the disaster ? :p
[/quote]

You're sick, you know that? SICK!

:laugh:
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Posted

Actually a video would be better :D

But can you show us the damage you got ngc? Is it that bad ?
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Posted

probably you'll need to show the advertisement the video about surface 'durability' and then asking for replacement/guarantee at nearest Microsoft store ...

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Posted

:(

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Posted

Looks like the actual screen is ok, just the glass front if they are separate

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Posted

[quote name='gzAsher' timestamp='1362249732' post='595553858']
I thought the Surface build quality was tougher than that. Wasn't there a guy who posted an image of a working Surface after a car ran over his device? Plus that whole stunt with Sinofsky using it as rollerblades.
[/quote]
Therein lies the answer... it was just that, a stunt, like the indestructible screen on the lumia 800, guy hitting it with a hammer and nail, so fat, to this date, no store has let me try it, because as adults we all know, just like you do, what the reality of a test like that would actually be.

To the [b]OP[/b]

Though a little dishonest, I'd think about telling your home insurance company it fell at home, and see if you can make a claim to have it repaired or replaced under your home insurance.

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Posted

[quote name='Detection' timestamp='1362257065' post='595554056']
Looks like the actual screen is ok, just the glass front if they are separate
[/quote]

Yeah, its just the glass part of the screen, however it was only
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Posted

[quote name='ngc891' timestamp='1362259677' post='595554142']
Yeah, its just the glass part of the screen, however it was only
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Posted

[quote name='Detection' timestamp='1362254303' post='595553968']
Good luck, youtube might have a disassembly tutorial
[/quote]


I feel like I read somewhere that disassembling the Surface isn't a walk in the park.

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Posted

[quote name='compl3x' timestamp='1362266706' post='595554316']
I feel like I read somewhere that disassembling the Surface isn't a walk in the park.
[/quote]

I posted a link earlier saying the same thing unfortunately, not impossible, but not a laptop job either

--------

Not a full disassembly but might help

http://www.youtube.com/watch?v=W6NTQcoFPxw

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Posted

From the cnet video i saw earlier i reckon it doesn't look too bad, though they could be famous last words... Easier than the pro which is glued shut.

Thanks for the help dudes, even though it hasn't been particularity good news!

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Posted

I personally think it easier with the pro since all you have to do is heat it up, pull of the screen slowly, rip off the cables, and put the new one on, without going through all these small parts and pieces.

Good luck.

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