Surface screen disaster


Recommended Posts

The unspeakable has happened... My surface fell off my lap at work and the screen has cracked, I am so very cross with myself. angry.png

Is there anywhere in the UK that would be able to repair it? Only had it for a couple of months and it has been my full time work companion. Please help!!

Link to comment
Share on other sites

The unspeakable has happened... My surface fell off my lap at work and the screen has cracked, I am so very cross with myself. angry.png

Is there anywhere in the UK that would be able to repair it? Only had it for a couple of months and it has been my full time work companion. Please help!!

Probably best to talk to Microsoft either at the store, through their website or customer care phone #.

So did it fall face down?

Link to comment
Share on other sites

is there any Microsoft store in the UK?

The likelihood of a MS Store being anywhere near Leeds... lol :p

No, but I read they are supposed to open on in London soon. Which doesn't help OP because that's very far away, but does answer your question.

And to OP, I have no idea. I guess that means you didn't buy the accidental coverage?

Link to comment
Share on other sites

Yeah, fell off my lap as I was making a quick note with the touch keyboard. Fell face down...

There are no Microsoft stores in the UK

I actually bought it in CEX so no... No coverage available.

Link to comment
Share on other sites

I thought the Surface build quality was tougher than that. Wasn't there a guy who posted an image of a working Surface after a car ran over his device? Plus that whole stunt with Sinofsky using it as rollerblades.

Link to comment
Share on other sites

I thought the Surface build quality was tougher than that. Wasn't there a guy who posted an image of a working Surface after a car ran over his device? Plus that whole stunt with Sinofsky using it as rollerblades.

Yeah, I thought that too. Probably fell 40-50centimeters... I'm still upset with myself.

Link to comment
Share on other sites

I thought the Surface build quality was tougher than that. Wasn't there a guy who posted an image of a working Surface after a car ran over his device? Plus that whole stunt with Sinofsky using it as rollerblades.

the screen has nothing to do with build quality. glass is glass. just because gorilla glass has some special chemicals that make it tougher than regular glass doesnt mean it cant crack and shatter.

Link to comment
Share on other sites

Well... I've done some googling for the past few hours and have just bought a replacement screen from mylcdtouchscreen.com and am going to do the repair myself... I am willing to give anything a go!

Link to comment
Share on other sites

Well... I've done some googling for the past few hours and have just bought a replacement screen from mylcdtouchscreen.com and am going to do the repair myself... I am willing to give anything a go!

Good luck, youtube might have a disassembly tutorial

Link to comment
Share on other sites

Well... I've done some googling for the past few hours and have just bought a replacement screen from mylcdtouchscreen.com and am going to do the repair myself... I am willing to give anything a go!

Can you post a picture of the disaster ? :p

Link to comment
Share on other sites

I thought the Surface build quality was tougher than that. Wasn't there a guy who posted an image of a working Surface after a car ran over his device? Plus that whole stunt with Sinofsky using it as rollerblades.

Therein lies the answer... it was just that, a stunt, like the indestructible screen on the lumia 800, guy hitting it with a hammer and nail, so fat, to this date, no store has let me try it, because as adults we all know, just like you do, what the reality of a test like that would actually be.

To the OP

Though a little dishonest, I'd think about telling your home insurance company it fell at home, and see if you can make a claim to have it repaired or replaced under your home insurance.

Link to comment
Share on other sites

Looks like the actual screen is ok, just the glass front if they are separate

Yeah, its just the glass part of the screen, however it was only ?10 more to get the whole unit. Hopefully should something awful happen again i will have a replacement!

Therein lies the answer... it was just that, a stunt, like the indestructible screen on the lumia 800, guy hitting it with a hammer and nail, so fat, to this date, no store has let me try it, because as adults we all know, just like you do, what the reality of a test like that would actually be.

To the OP

Though a little dishonest, I'd think about telling your home insurance company it fell at home, and see if you can make a claim to have it repaired or replaced under your home insurance.

The thought did cross my mind, but I try to be an honest kind of bloke so have bitten the bullet and ordered a new panel.

  • Like 1
Link to comment
Share on other sites

Yeah, its just the glass part of the screen, however it was only ?10 more to get the whole unit. Hopefully nothing awful should happen again i will not need a replacement!

Fixed that for you ;)

Link to comment
Share on other sites

Good luck, youtube might have a disassembly tutorial

I feel like I read somewhere that disassembling the Surface isn't a walk in the park.

Link to comment
Share on other sites

I feel like I read somewhere that disassembling the Surface isn't a walk in the park.

I posted a link earlier saying the same thing unfortunately, not impossible, but not a laptop job either

--------

Not a full disassembly but might help

Link to comment
Share on other sites

From the cnet video i saw earlier i reckon it doesn't look too bad, though they could be famous last words... Easier than the pro which is glued shut.

Thanks for the help dudes, even though it hasn't been particularity good news!

Link to comment
Share on other sites

I personally think it easier with the pro since all you have to do is heat it up, pull of the screen slowly, rip off the cables, and put the new one on, without going through all these small parts and pieces.

Good luck.

Link to comment
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.