Livin in a box Posted March 11, 2013 Share Posted March 11, 2013 Since yesterday, I've not been able to get the Dropbox program (I can get on it fine via Chrome) or Origin to connect to the Internet, even though all other programs seem to be working perfectly fine. I've uninstalled them and they won't work and Norton isn't blocking them. They were working perfectly fine until yesterday and I'm pretty sure I haven't changed anything to render them inoperable. Anyone else know what I can try to get them working? Link to comment Share on other sites More sharing options...
+BudMan MVC Posted March 11, 2013 MVC Share Posted March 11, 2013 Well get some simple test done. For starters can you post the output of your ipconfig /all? example - if your IP starts with 192.168.x.x, 10.x.x.x or 172.16-31.x.x its private and not a valid IP on the internet so there is no reason to hide it. Now I snipped out part of my global ipv6 address, because that is a public IP and you can route to it over the public net for privacy reasons. This will give us a basis for discussion on what is what on your network, what your using for dns, etc. etc. C:\Windows\System32>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : i5-w7 Primary Dns Suffix . . . . . . . : local.lan Node Type . . . . . . . . . . . . : Broadcast IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : local.lan Ethernet adapter Local: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadcom NetLink Gigabit Ethernet Physical Address. . . . . . . . . : 18-03-73-B1-0D-D3 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2601:d:snipped::666(Preferred) Link-local IPv6 Address . . . . . : fe80::e0cd:efb8:f50:7e7b%12(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 2601:d:snipped::1 192.168.1.253 DNS Servers . . . . . . . . . . . : 192.168.1.253 NetBIOS over Tcpip. . . . . . . . : Enabled Do something as simple as pinging www.google.com.. what does it show? example C:\Windows\System32>ping www.google.com Pinging www.google.com [173.194.43.52] with 32 bytes of data: Reply from 173.194.43.52: bytes=32 time=40ms TTL=54 Reply from 173.194.43.52: bytes=32 time=40ms TTL=54 Reply from 173.194.43.52: bytes=32 time=54ms TTL=54 Reply from 173.194.43.52: bytes=32 time=43ms TTL=54 Ping statistics for 173.194.43.52: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 40ms, Maximum = 54ms, Average = 44ms C:\Windows\System32> Now one thing I could think of that would allow say chrome to use the internet but not other applications like dropbox is your using a proxy? Are you? If so set it up for dropbox. As to your game not working, what ports does it use? Again if using a proxy that could be a problem. You mention a software firewall, yeah I would look there as your most likely problem. But if you can ping google then you have network connectivity without having to point to a proxy.. So that will give us lots to discuss depending on what that shows us. Link to comment Share on other sites More sharing options...
Livin in a box Posted March 11, 2013 Author Share Posted March 11, 2013 Here's my IPconfig /all: Windows IP Configuration Host Name . . . . . . . . . . . . : zedlor-pc Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : Home Ethernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : 00-1F-81-00-02-50 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Ethernet: Connection-specific DNS Suffix . : Home Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller Physical Address. . . . . . . . . : 1C-6F-65-D9-CB-B1 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::d5f7:f4de:613f:9cc8%12(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 11 March 2013 15:05:47 Lease Expires . . . . . . . . . . : 12 March 2013 15:05:47 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DHCPv6 IAID . . . . . . . . . . . : 253521765 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-B4-0F-EF-1C-6F-65-D9-CB-B1 DNS Servers . . . . . . . . . . . : 192.168.0.1 NetBIOS over Tcpip. . . . . . . . : Enabled Tunnel adapter isatap.Home: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Home Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Teredo Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c9d:80b:4f02:7be1(Prefe rred) Link-local IPv6 Address . . . . . : fe80::3c9d:80b:4f02:7be1%14(Preferred) Default Gateway . . . . . . . . . : :: NetBIOS over Tcpip. . . . . . . . : Disabled My ping to google.com shows: Pinging google.com [173.194.34.174] with 32 bytes of data: Reply from 173.194.34.174: bytes=32 time=31ms TTL=58 Reply from 173.194.34.174: bytes=32 time=30ms TTL=58 Reply from 173.194.34.174: bytes=32 time=29ms TTL=58 Reply from 173.194.34.174: bytes=32 time=31ms TTL=58 Ping statistics for 173.194.34.174: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 29ms, Maximum = 31ms, Average = 30ms I've disabled Norton but it still won't connect. I'm also not using a proxy server either :/ Link to comment Share on other sites More sharing options...
Steffan Posted March 11, 2013 Share Posted March 11, 2013 Do you know how to change the network stack in Windows? Link to comment Share on other sites More sharing options...
Livin in a box Posted March 11, 2013 Author Share Posted March 11, 2013 Do you know how to change the network stack in Windows? I'll be honest, I don't even know what that means :p Link to comment Share on other sites More sharing options...
Steffan Posted March 11, 2013 Share Posted March 11, 2013 It tells which device to use for first for Internet access Read this: http://windows.microsoft.com/en-us/windows7/change-the-order-of-network-protocol-bindings Change swap the order of your Bluetooth and your network card. Link to comment Share on other sites More sharing options...
Livin in a box Posted March 11, 2013 Author Share Posted March 11, 2013 There's no option for the Bluetooth adapter...but it's been working for ages now with no problems and the Bluetooth adapter has been in my PC since I installed Windows :/ Link to comment Share on other sites More sharing options...
+BudMan MVC Posted March 11, 2013 MVC Share Posted March 11, 2013 Yeah you can ping google.com - so there should be no reason why dropbox would not work other than software firewall issue, dns problem? Let me fire up a sniff real quick and tell you where it tries to talk edit: ok after a quick sniff So you can see a few queries for client and notify dropbox.com - I would see if you can get those to resolve - simple ping to the names should tell you if they resolve, don't worry if they don't respond. And then you can see it talking to one of those IPs via just HTTP, so no weird port involved, etc. Link to comment Share on other sites More sharing options...
Livin in a box Posted March 11, 2013 Author Share Posted March 11, 2013 Yeah you can ping google.com - so there should be no reason why dropbox would not work other than software firewall issue, dns problem? Let me fire up a sniff real quick and tell you where it tries to talk I don't know, why would that only cause Dropbox and Origin to not work? I can connect to dropbox.com, but I'm assuming the program will use a different URL anyway. Link to comment Share on other sites More sharing options...
dragon2611 Posted March 11, 2013 Share Posted March 11, 2013 Is this on a standard home connection? Presumably you're not on a connection where such services are blocked by the network admin E.g at work/college .etc? Link to comment Share on other sites More sharing options...
Livin in a box Posted March 11, 2013 Author Share Posted March 11, 2013 Is this on a standard home connection? Presumably you're not on a connection where such services are blocked by the network admin E.g at work/college .etc? Yeah, I'm at home. Nothing's blocked here ;) Link to comment Share on other sites More sharing options...
+BudMan MVC Posted March 11, 2013 MVC Share Posted March 11, 2013 so see my edit - can you ping the names I highlighted in the sniff? Link to comment Share on other sites More sharing options...
Livin in a box Posted March 11, 2013 Author Share Posted March 11, 2013 so see my edit - can you ping the names I highlighted in the sniff? I can indeed - results are below:C:\Windows\system32>ping 108.160.160.157 Pinging 108.160.160.157 with 32 bytes of data: Reply from 108.160.160.157: bytes=32 time=195ms TTL=51 Reply from 108.160.160.157: bytes=32 time=189ms TTL=51 Reply from 108.160.160.157: bytes=32 time=177ms TTL=51 Reply from 108.160.160.157: bytes=32 time=180ms TTL=51 Ping statistics for 108.160.160.157: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 177ms, Maximum = 195ms, Average = 185ms C:\Windows\system32>ping client81.dropbox.com Pinging v-client.sjc.dropbox.com [108.160.160.177] with 32 bytes of data: Reply from 108.160.160.177: bytes=32 time=176ms TTL=51 Reply from 108.160.160.177: bytes=32 time=179ms TTL=51 Reply from 108.160.160.177: bytes=32 time=176ms TTL=51 Reply from 108.160.160.177: bytes=32 time=177ms TTL=51 Ping statistics for 108.160.160.177: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 176ms, Maximum = 179ms, Average = 177ms C:\Windows\system32>ping client-lb.dropbox.com Pinging v-client.sjc.dropbox.com [108.160.160.177] with 32 bytes of data: Reply from 108.160.160.177: bytes=32 time=175ms TTL=51 Reply from 108.160.160.177: bytes=32 time=175ms TTL=51 Reply from 108.160.160.177: bytes=32 time=179ms TTL=51 Reply from 108.160.160.177: bytes=32 time=178ms TTL=51 Ping statistics for 108.160.160.177: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 175ms, Maximum = 179ms, Average = 176ms C:\Windows\system32>ping notify21.dropbox.com Pinging notify21.dropbox.com [108.160.160.157] with 32 bytes of data: Reply from 108.160.160.157: bytes=32 time=192ms TTL=51 Reply from 108.160.160.157: bytes=32 time=195ms TTL=51 Reply from 108.160.160.157: bytes=32 time=176ms TTL=51 Reply from 108.160.160.157: bytes=32 time=178ms TTL=51 Ping statistics for 108.160.160.157: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 176ms, Maximum = 195ms, Average = 185ms Link to comment Share on other sites More sharing options...
+BudMan MVC Posted March 12, 2013 MVC Share Posted March 12, 2013 Well then does not seem like a NETWORK related problem - must be something on your computer preventing the access. Firewall maybe? What exact error do you get in dropbox or your game? Link to comment Share on other sites More sharing options...
Livin in a box Posted March 12, 2013 Author Share Posted March 12, 2013 Well then does not seem like a NETWORK related problem - must be something on your computer preventing the access. Firewall maybe? What exact error do you get in dropbox or your game? On Dropbox it just constantly says "Connecting" and Origin just sticks on Offline Mode. I've disable Norton and tried but that doesn't seem to make it work :/ Very peculiar. Link to comment Share on other sites More sharing options...
Livin in a box Posted March 12, 2013 Author Share Posted March 12, 2013 Just fixed it by uninstalling a program that I installed as a test the other day - Panel+. I've had it installed for a while with no issues, but for some reason everything's working now I've done that. How strange! At least it's all working now, thanks to everyone who replied to me :) Link to comment Share on other sites More sharing options...
+BudMan MVC Posted March 12, 2013 MVC Share Posted March 12, 2013 can you provide url for this panel+ software, I don't seem to see anything for that name in a google that makes any sense as far as software goes. Link to comment Share on other sites More sharing options...
Livin in a box Posted March 12, 2013 Author Share Posted March 12, 2013 can you provide url for this panel+ software, I don't seem to see anything for that name in a google that makes any sense as far as software goes. There aren't any links to it because it's a private software from Ipsos Access Panels that is in closed alpha testing, so it's not available to public. Don't think I have the executable anymore either :/ Link to comment Share on other sites More sharing options...
+BudMan MVC Posted March 13, 2013 MVC Share Posted March 13, 2013 Odd that it would break internet for a couple of programs?? Link to comment Share on other sites More sharing options...
Livin in a box Posted March 13, 2013 Author Share Posted March 13, 2013 Odd that it would break internet for a couple of programs?? I know, that's what I'm thinking. I don't know any reason for it, all I know is that it started working again :/ Link to comment Share on other sites More sharing options...
goretsky Supervisor Posted March 13, 2013 Supervisor Share Posted March 13, 2013 Hello, Actually, it makes sense in a kind of way. Since the developer of the software, Ipsos is a market research company, they may have been experimenting with a way to monitor user behavior by intercepting network traffic. As such, it is unsurprising that such a feature would break network-aware apps, especially those that use SSL, communicate in non-standard ways and so forth. Regards, Aryeh Goretsky Odd that it would break internet for a couple of programs?? Link to comment Share on other sites More sharing options...
+BudMan MVC Posted March 15, 2013 MVC Share Posted March 15, 2013 Yeah that makes perfect sense - why would anyone install such crap in the first place? Sure we are talking about the same company? "Access Panels that is in closed alpha testing" When I search for panel+ and access panels, etc. it seems like software to manage/monitor power related equipment.. Why would someone want to install a closed alpha/beta copy of "crapware"?? But yeah I agree if that is the type of software it is, your lucky anything was working. Link to comment Share on other sites More sharing options...
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