This was posted first in Weibo(Chinese Micro-blog); a guy let his Lumia 920 fell on his Surface Pro and broke his Surface Pro screen, he emailed directly to Stephen Elop and asked for compensation, and actually got a personal reply.
Chinese blog from Mydrivers.com.
Lumia 920 broken Surface do? Elop weapon
2013-03-18 15:22:45 7913
reader author: kunpeng edit: kunpeng [Copy link] [claimed] comments (13)
SINA weibo users @ z7v
recently sent a message to the CEO of Nokia's Elop
, for he did not think really response.
Z7v said in a message he Lumia 920 broken Surface flat-panel screen, asking whether Nokia's negative about this
responsibility. He in reply to messages of sympathy in doubling Lumia 920, then goes on to recommend that customers contact Microsoft solve at this point, after all, Surface plates are produced by Microsoft.
It is worth mentioning that this isn't the first time he respond to Chinese users of mail, it seems that Nokia CEO also was very loving.