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Apple's warranty compliance 'simply not good enough,' says EU

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#1 +techbeck

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Posted 19 March 2013 - 15:06

Apple has once again come under fire for its warranty policies in Europe, and according to senior EU Justice Commissioner Viviane Reding, the company hasn't made great progress in complying with the law. According to Dow Jones, Reding accuses the company of not properly informing consumers of their warranty rights in at least 21 EU members countries, something she deems "is simply not good enough.

Reding's remarks are the latest in her quest for more oversight into Apple's warranty practices. In September, she wrote to EU ministers calling for an investigation into whether Apple (and its retail partners) were notifying its European customers of their right to a free two-year warranty under EU law. Reaffirming today that the Commission should intervene, Reding said:

This case and the responses I received since I sent my letter have highlighted rather clearly just why the Commission cannot sit on the side-lines on enforcement issues.
The approaches to enforcement in these types of cases turn out to be very diversified and inconsistent at a national level. In at least 21 EU Member States Apple is not informing consumers correctly about the legal warranty rights they have. This is simply not good enough.

Reding also called for the EU's executive to play "a more prominent role in monitoring and coordinating coherent enforcement of EU consumer rules." Apple has already been fined $1.2 million by Italian authorities over its warranty policies, and has seen similar cases brought against it in Belgium, Germany, Luxembourg, and Portugal. While the EU isn't able to take direct action against Apple, it can put pressure on local ministers and take legal action to see rules enforced.

http://www.theverge....nough-eu-reding


#2 .Neo

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Posted 19 March 2013 - 15:31

Good.

#3 ILikeTobacco

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Posted 19 March 2013 - 15:36

LOLWAT. If a company operates in your country, it is safe to assume that they abide by the warranty laws. If not, you get to sue them anyway. What else is there to inform? I thought that Europe was filled with the smart people and the US with the dumb sheep for customers and yet EVERYONE in the US knows this basic principle.If you don't know that, you are just a moron.

#4 +djdanster

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Posted 19 March 2013 - 15:38

Wait, there is a 2 year warranty on all products in the EU or just Apple products?

#5 Roger H.

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Posted 19 March 2013 - 15:43

Wait, there is a 2 year warranty on all products in the EU or just Apple products?


2yr on ANY and EVERYTHING required by law (even longer for some stuff).

So even buy a toaster and get 2yrs warranty, none of this 90 day crap we get shafted with in the USA.

#6 vetneufuse

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Posted 19 March 2013 - 15:48

2yr on ANY and EVERYTHING required by law (even longer for some stuff).

So even buy a toaster and get 2yrs warranty, none of this 90 day crap we get shafted with in the USA.


psh 90 days "limited" warranty, 30 days labor, 15 days money back, 1 day full warranty and 1 microsecond return policy, and remember if we shipped it to you broke out of the box, you only qualify for a refurbished product, not a brand new replacement for that broke brand out of out the box toy

#7 Hum

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Posted 19 March 2013 - 16:03

Maybe they will ban Apple.

#8 vetneufuse

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Posted 19 March 2013 - 16:05

Maybe they will ban Apple.


Apple already dropped some product lines because of EU regulations :rofl:

#9 HawkMan

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Posted 19 March 2013 - 16:11

LOLWAT. If a company operates in your country, it is safe to assume that they abide by the warranty laws. If not, you get to sue them anyway. What else is there to inform? I thought that Europe was filled with the smart people and the US with the dumb sheep for customers and yet EVERYONE in the US knows this basic principle.If you don't know that, you are just a moron.


Errr. Yes they are supposed to follow the laws the country. The thing is apple doesn't. And customers, sure they can sure, but suing costs a LOT of money and takes a LOT of time, someone apple abuses.

Maybe you should know wha ou talk aout before you comment on it.

In Norway for example Apple refuses to follow our warranty, reclamation and service time laws.

2yr on ANY and EVERYTHING required by law (even longer for some stuff).

So even buy a toaster and get 2yrs warranty, none of this 90 day crap we get shafted with in the USA.


In Norway it's 2 years minimum warranty, 2 years on most. 2 years minimum reclamation on everything, 5 years reclamation on products expected to last longer than 2 years.

Also services are supposed to be done in 30 days, if they're not you're supposed to be compensated or given a replacement.

#10 Growled

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Posted 20 March 2013 - 01:24

Maybe they will ban Apple.


That won't happen but I bet they will make it very difficult for Apple if they don't obey the law.

#11 n_K

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Posted 20 March 2013 - 01:29

AFAIK in europe it isn't 2 years minimum, it's a reasonable service life depending on the price because I vagulely remember people taking washing machines back with 1 year warranties 3 years after it expired and under EU law because of the price they had to last a minimum of 6 years and got replacements.

#12 Stoffel

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Posted 20 March 2013 - 01:37

While the EU isn't able to take direct action against Apple, it can put pressure on local ministers and take legal action to see rules enforced.


I don't understand this part! the EU can fine MS for billions but they can't take legal action against Apple?
Does anybody understand why this is?

#13 compl3x

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Posted 20 March 2013 - 06:29

it is safe to assume



It's never safe to do that.

#14 Torolol

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Posted 20 March 2013 - 07:40

its good that EU tries to protect their citizen from faster cycles of Foreign Corps's planned obsolescene due to fast expiring warranty.

#15 HawkMan

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Posted 20 March 2013 - 07:41

AFAIK in europe it isn't 2 years minimum, it's a reasonable service life depending on the price because I vagulely remember people taking washing machines back with 1 year warranties 3 years after it expired and under EU law because of the price they had to last a minimum of 6 years and got replacements.


sigh

Europe is not one country, and the consumer protection laws vary from country to country, in some countries like mine it's minimum 2/5 years(depending on product) in others it's different. warranty and reclamation is also different, but for electronic devices it's generally treated the same since its nearly impossible to prove the difference. and it's the makers job to o it, and it'd cost them as much to do that as just fixing it.